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Added 5 mins ago
TM
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First Canadian Financial Group

Case Coordinator

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Posting language: English
Posted: Nov 3, 2026

Original job description

Opportunity

Are you a strong communicator who enjoys helping people, staying organized, and learning something new? Do you enjoy picking up the phone, asking the right questions, and making sure nothing falls through the cracks?

Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on helping people injured in automobile accidents access the care and benefits they need to recover.

As a Case Coordinator, you will be one of the first points of contact for injured claimants, providing helpful and empathetic support throughout the claims process and helping create a positive claimant experience.

What you will be doing

Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
Contact claimants by phone and email to gather information, explain the claims process, and provide helpful and empathetic support throughout the claims process.
Follow up with claimants, insurers, and service providers to obtain outstanding information and documentation.
Maintain accurate and organized electronic claim files, including correspondence, reports, invoices, and file notes.
Review incoming documents for completeness and refer information requiring technical review or a decision to the appropriate Case Manager or Team Lead.
Assist with invoice and payment administration by reviewing supporting documentation and preparing eligible payments for processing.
Respond to routine claimant questions and provide updates on claim status, documentation requirements, payments, and next steps.
Identify missing information, delays, discrepancies, or concerns and escalate them to the appropriate team member.
Provide day-to-day administrative and coordination support to the broader Care-First team.

What you bring to the team

0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email
A customer-focused and empathetic approach when assisting individuals who may be injured or dealing with challenging circumstances
Strong organizational skills and attention to detail, with the ability to manage follow-ups and multiple priorities
Comfortable using Microsoft Office and learning new systems and technology
Good judgment and problem-solving skills, including knowing when to ask for assistance or escalate an issue
Ability to handle personal and confidential information with discretion
Eager to learn, take initiative, and develop knowledge of insurance claims and the Care-First model

How you will succeed

Success will be demonstrated by your ability to provide a positive and supportive experience for claimants, accurately coordinate claim intake and documentation, stay on top of required follow-ups, and provide reliable administrative support to the Care-First team. As you grow in the role, you will build your Care-First claims knowledge, confidently respond to routine inquiries, and recognize when matters require escalation.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

Generous Paid Time Off Program
Group Retirement Savings Plan with Employer Match
Fitness Subsidy
Training & Development Assistance
Health, Dental and Insured Benefit Offerings
Health and Lifestyle Spending Account
Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.

Apply About employer

More about this job

Responsibilities

Coordinate Care-First claim intake by contacting claimants, gathering information, maintaining accurate claim files, and following up with insurers and service providers for outstanding documentation. Respond to routine questions, assist with invoice and payment administration, provide team support, and escalate missing information, discrepancies, or matters requiring technical review.

Requirements

The role seeks candidates with 0–3 years of relevant experience in customer service, administration, insurance, claims, or a related field, along with strong communication, organization, and attention to detail. Candidates should be empathetic, comfortable with Microsoft Office and new systems, able to handle confidential information discreetly, and willing to learn and escalate issues when appropriate.

Skills

Customer Service
Verbal Communication
Written Communication
Empathy
Organization
Attention to Detail
Follow-Up Coordination
Microsoft Office
Problem-Solving
Judgment
Confidential Information Handling
Claims Administration
Document Review
Payment Administration
Escalation

Benefits

Paid Time Off
Group Retirement Savings Plan With Employer Match
Fitness Subsidy
Training and Development Assistance
Health Benefits
Dental Benefits
Insured Benefits
Health and Lifestyle Spending Account
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Care-First Claims
Auto Insurance
Claims Intake
Claim File Administration
Claimant Support
Customer Service
Insurance Claims
Claims Documentation
Electronic Claim Files
Microsoft Office
Email Communication
Phone Communication
Follow-Up Coordination
Document Review
Invoice Administration
Payment Processing
Claim Status Updates
Confidential Information
Escalation
Service Providers
Insurance Benefits
Care-First Model

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