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Added 18 mins ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
The successful candidate will work closely with business stakeholders, technology teams, vendors, and service providers to ensure secure, reliable, and cost-effective network and…
Added 34 mins ago
CH
Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service driven manner.
Added 48 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Provides excellent customer service in all job capacities and assist clients with point of sale and online purchases and event/league registration
Added 2 hours ago
PH
Client Service Coordinator
Port Hope & District Chamber of Commerce
Port Hope, ON
- Internship
Added 3 hours ago
TS
Direct Support Worker – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 hours ago
TC
Retail Customer Service Coordinator Full time Winners-Pen Center
TJX Canada – Winners, Marshalls, HomeSense
St. Catharines, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
AU
Human Resources Coordinator
Allied Universal
Vancouver, BC
- $55,000 CAD / year
- Full-time
Excellent written and verbal communication skills and a professional, customer-service-oriented approach.
Added 3 hours ago
CH
Speech Language Pathologist
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Demonstrate professionalism, confidentiality, and exceptional customer service.
Added 3 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 3 hours ago
UO
Administrative Manager, Finance and Operations
University of Waterloo
Waterloo, ON · Psychology, Anthropology, Soci
- Full-time
Develops, implements, and maintains administrative systems and procedures for efficient service delivery.
Added 3 hours ago
UO
Administrative Assistant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…partners, and with external partners to ensure engagement, customer service, and collaboration that embody the University of Waterloo…
Added 3 hours ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
The Undergraduate Advisor and Coordinator plays a key role in supporting undergraduate students in the Faculty of Arts. The Advisor provides academic advising, supports student engagement…
Added 3 hours ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
Investigate and resolve technical issues affecting in-development and in-service systems.
Added 4 hours ago
CH
Client Care Coordinator (RPN/RN)
C-Care Health Services
Toronto, ON
- $55,000 to $70,000 CAD / year
- Full-time
We are seeking a dedicated and organized Client Care Coordinator (RN/RPN) to join our team. This position is ideal for a nursing professional who enjoys working with clients, supporting…
Added 4 hours ago
SENIOR PROJECT COORDINATOR PF&R & ED&C
City of Toronto
Toronto, ON
CPDD is seeking a highly motivated professional for the position of a Senior Project Coordinator (Architecture and Landscape Architecture). The Senior Project Coordinator will lead the…
Added 4 hours ago
CO
Strategic Support Supervisor
City of Winnipeg
Winnipeg, MB
- Full-time
Manage Customer Service information portals and data sharing agreements
Added 4 hours ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
Establish meaningful performance measures and drive improvements in supply reliability, schedule execution, inventory, productivity, and customer service.
Added 4 hours ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
Liaisons with customer service to ensure customer requirements are dealt with;
Added 5 hours ago
K
Logistics Operations Coordinator
Kelly
Oakville, ON
- $50 to $60 USD / hour
- Full-time
Our customer is looking for a permanent Logistics Operations Coordinator who is detail-oriented, proactive, and able to thrive in a team environment while taking ownership of their work.
Added 5 hours ago
TS
Kettle Area Team Lead (Daytime)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
A minimum of one year of related experience or working in customer service.
Added 5 hours ago
TS
Kettle Area Team Lead (Evening)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
A minimum of one year of related experience or working in customer service.
Added 5 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
Provide functional guidance to the project delivery coordinator – infrastructure division on day to day assignments and work flow.
Added 5 hours ago
MA
Marketing Coordinator
Matrix Agency Marketing Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Matrix Agency Marketing Ltd. is seeking a highly motivated, organized, detail-oriented, and reliable Marketing Coordinator to join our team.
Added 6 hours ago
MP
Key Account Coordinator - Bilingual (Mandarin / English)
Michael Page
Richmond, BC
- $70,000 to $90,000 CAD / year
- Full-time
The Key Account Coordinator will play a pivotal role in supporting the sales team by managing client relationships, processing orders, and ensuring smooth operations within the sales…
Added 6 hours ago
ZG
Sales Coordinator
ZEISS Group
Toronto, ON
- Full-time
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels,…

First Canadian Financial Group

Case Coordinator

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Posting language: English
Posted: Nov 3, 2026

Original job description

Opportunity

Are you a strong communicator who enjoys helping people, staying organized, and learning something new? Do you enjoy picking up the phone, asking the right questions, and making sure nothing falls through the cracks?

Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on helping people injured in automobile accidents access the care and benefits they need to recover.

As a Case Coordinator, you will be one of the first points of contact for injured claimants, providing helpful and empathetic support throughout the claims process and helping create a positive claimant experience.

What you will be doing

Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
Contact claimants by phone and email to gather information, explain the claims process, and provide helpful and empathetic support throughout the claims process.
Follow up with claimants, insurers, and service providers to obtain outstanding information and documentation.
Maintain accurate and organized electronic claim files, including correspondence, reports, invoices, and file notes.
Review incoming documents for completeness and refer information requiring technical review or a decision to the appropriate Case Manager or Team Lead.
Assist with invoice and payment administration by reviewing supporting documentation and preparing eligible payments for processing.
Respond to routine claimant questions and provide updates on claim status, documentation requirements, payments, and next steps.
Identify missing information, delays, discrepancies, or concerns and escalate them to the appropriate team member.
Provide day-to-day administrative and coordination support to the broader Care-First team.

What you bring to the team

0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email
A customer-focused and empathetic approach when assisting individuals who may be injured or dealing with challenging circumstances
Strong organizational skills and attention to detail, with the ability to manage follow-ups and multiple priorities
Comfortable using Microsoft Office and learning new systems and technology
Good judgment and problem-solving skills, including knowing when to ask for assistance or escalate an issue
Ability to handle personal and confidential information with discretion
Eager to learn, take initiative, and develop knowledge of insurance claims and the Care-First model

How you will succeed

Success will be demonstrated by your ability to provide a positive and supportive experience for claimants, accurately coordinate claim intake and documentation, stay on top of required follow-ups, and provide reliable administrative support to the Care-First team. As you grow in the role, you will build your Care-First claims knowledge, confidently respond to routine inquiries, and recognize when matters require escalation.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

Generous Paid Time Off Program
Group Retirement Savings Plan with Employer Match
Fitness Subsidy
Training & Development Assistance
Health, Dental and Insured Benefit Offerings
Health and Lifestyle Spending Account
Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.

Apply About employer

More about this job

Responsibilities

Coordinate Care-First claim intake by contacting claimants, gathering information, maintaining accurate claim files, and following up with insurers and service providers for outstanding documentation. Respond to routine questions, assist with invoice and payment administration, provide team support, and escalate missing information, discrepancies, or matters requiring technical review.

Requirements

The role seeks candidates with 0–3 years of relevant experience in customer service, administration, insurance, claims, or a related field, along with strong communication, organization, and attention to detail. Candidates should be empathetic, comfortable with Microsoft Office and new systems, able to handle confidential information discreetly, and willing to learn and escalate issues when appropriate.

Skills

Customer Service
Verbal Communication
Written Communication
Empathy
Organization
Attention to Detail
Follow-Up Coordination
Microsoft Office
Problem-Solving
Judgment
Confidential Information Handling
Claims Administration
Document Review
Payment Administration
Escalation

Benefits

Paid Time Off
Group Retirement Savings Plan With Employer Match
Fitness Subsidy
Training and Development Assistance
Health Benefits
Dental Benefits
Insured Benefits
Health and Lifestyle Spending Account
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Care-First Claims
Auto Insurance
Claims Intake
Claim File Administration
Claimant Support
Customer Service
Insurance Claims
Claims Documentation
Electronic Claim Files
Microsoft Office
Email Communication
Phone Communication
Follow-Up Coordination
Document Review
Invoice Administration
Payment Processing
Claim Status Updates
Confidential Information
Escalation
Service Providers
Insurance Benefits
Care-First Model

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