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Added 13 mins ago
DC
Working Site Lead-Timmins
Dr Clean
Timmins, ON
- Full-time
Document employee achievements and performance concerns and communicate matters requiring follow-up or formal action to the appropriate Supervisor or Manager.
Added 13 mins ago
KI
Sales Account Executive
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Canada
- Full-time
As an Account Manager in freight brokerage, you will play a pivotal role in the company's growth by driving business development, account management and customer service excellence for…
Added 13 mins ago
D
Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
Dermalogica Canada is looking for an ECommerce Manager, DTC!
Added 14 mins ago
C
Customer Success Manager - Enterprise
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- Full-time
We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments…
Added 14 mins ago
DC
ECommerce Manager, DTC
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Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Dermalogica Canada is looking for an ECommerce Manager, DTC!
Added 14 mins ago
LG
Estimator - Intermediate or Senior
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- Full-time
…questions, and concerns to the Pre-Construction & Estimating…
Added 14 mins ago
AO
Manager, Marketing Operations & Delivery
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- Full-time
Job description: Manager, Marketing Operations & Delivery
Added 28 mins ago
S
Intermediate Water Resources Engineer
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- Full-time
Key Responsibility includes leading and overseeing water resources projects (primarily in urban settings) as a project manager, project coordinator and/or technical lead role. Typical…
Added 28 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
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- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 43 mins ago
NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 43 mins ago
G
Sales Director
Gordian
Canada
- Full-time
Gordian is seeking a dynamic Sales Player-Coach to join our Canadian team, focusing on business development for Gordian Facilities Capital Planning SaaS and services solutions. This…
Added 43 mins ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
This position reports to the Senior Manager – Wealth Management, Credit Risk and is a hybrid with offices located in downtown Toronto and Montreal.
Added 43 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
A career as Manager, financing solutions in the Commercial & Private Banking 1859 team means working closely with the commercial account managers and several other internal and external…
Added 43 mins ago
SS
Account Manager, PR & Media Relations
Swerve Strategic Marketing
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- Full-time
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Added 43 mins ago
NB
Manager Administrative Support
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- Full-time
…Estate Financing, you have under your management scope a team of account representatives, and you report to the Senior Manager – Real Estate Administrative Sales Support based in Montreal.…
Added 43 mins ago
LS
DIRECTOR OF SALES, RETAIL - CPG / Consumer Packaged Goods Food Company
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…that only those applicants with current or very recent retail account management experience within traditional CPG (Consumer Packaged Goods) at the Senior National/Key Account Manager or…
Added 43 mins ago
SC
National Sales Coordinator
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- Full-time
Assist, within a team atmosphere, the National Packaging Manager and/or the National Account Managers to support growth initiatives and customer presentations (Virtual on MS Teams or in…
Added 43 mins ago
CC
Global Account Manager
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Toronto, ON · North York, ON
- Full-time
Added 43 mins ago
HM
Key Account Manager
Highlight Motor Group
Vaughan, ON
- Full-time
We are seeking a customer-focused and results-driven Key Account Manager / Inside Sales professional to manage and grow a portfolio of strategic customer accounts.
Added 43 mins ago
NB
Account Manager, Business Flex
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Châteauguay, QC
- Full-time
A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the…
Added 43 mins ago
NB
Wealth Associate
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- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 43 mins ago
CF
Directeur/directrice du développement des affaires
CI Financial
Montreal, QC
- Full-time
Added 43 mins ago
Scotia Jarislowsky Fraser Governance & Operations Manager
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Montreal, QC
The Governance & Operations Manager is responsible for leading operational governance, risk management, regulatory oversight, and administrative excellence within an assigned market. This…
Added 43 mins ago
Sr. Manager, Finance
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Chiesi Global Rare Diseases is a Chiesi Group’s business unit established in February 2020 and focused on research, development and commercialization of treatments and patient support…
Added 43 mins ago
Territory Account Manager
Insight Enterprises, Inc.
Montreal, QC

First Canadian Financial Group

Group, Administration II

Edmonton, AB, T5K 0J8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Learn more. See more. Grow faster.

In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.

As the business grows, so can the scope of your experience.

Where You Can Make An Impact

Administration processes and workflows that support our clients and members.
Improvements to our Group Administration platform and user experience.
Opportunities to reduce manual processes and make administration more efficient.
How client and member needs are translated into operational improvements.
Procedures and best practices as our Administration function continues to grow.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
3 to 5 years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The role involves assisting with the transition of group benefit plans to a new administration platform and managing client inquiries through a CRM system. You will also collaborate with internal teams to resolve issues and provide feedback on system enhancements to improve operational efficiency.

Requirements

Candidates should have a bachelor's degree in business administration or equivalent experience, along with 3 to 5 years of experience in group benefits administration. Proficiency in Microsoft Office and strong customer service skills are required, with bilingualism in English and French considered an asset.

Skills

Group benefits administration
Client implementation
Problem solving
Strategic thinking
Microsoft office
Spreadsheets
Databases
Customer service
Verbal communication
Written communication
Bilingualism
Process improvement
Data analysis
System enhancement feedback

Benefits

Vacation and earned time off program
Group retirement savings plan with employer match
Employee benefits
Health and wellness spending account
Educational assistance
Career development
One-hour early finish on Fridays
Employee assistance program
Employee discount programs
On-site gym
Bilingualism premium

Visa sponsorship

Not detected in the job text

Keywords

Group benefits
Administration
CRM
Client implementation
Process improvement
Workflow management
Financial services
Microsoft Excel
Microsoft Word
Data management
System conversion
Operational efficiency
Customer support
Business analysis
Strategic planning
Bilingualism

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