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Added 13 mins ago
TR
Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Product Manager who can help us shape the future. We want a data-driven leader with a passion for innovation who likes working backwards from the customer and…
Added 13 mins ago
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Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Operate independently as a senior analyst and subject matter expert across enterprise delivery governance, portfolio reporting and Enterprise Delivery Council orchestration.
Added 13 mins ago
T
Data Designer II
TD
Toronto, ON
- Full-time
Added 13 mins ago
T
Senior Personal Banker - Investing Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 13 mins ago
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Senior Personal Banker - Home Borrowing Trainee Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker – Home Borrowing Trainee and demonstrate your subject matter expertise in providing sound financial…
Added 13 mins ago
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Project Manager, Reliability Execution
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Airdrie, AB · Calgary, AB
- Full-time
Prepare formal reports and provide senior leadership with project updates
Added 13 mins ago
Production Manager
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Calgary, AB
Escalate significant operational risks, resource requirements and schedule impacts to senior management.
Added 13 mins ago
Manager HOPE Program
360°kids
Markham, ON
In the event of a crisis or critical incident, exercises judgment and initiative in managing contact with the Senior Manager of Housing Programs, appropriate Ministries, and other…
Added 13 mins ago
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Field Service Technician
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AB · Edmonton, Alberta
- Full-time
Added 13 mins ago
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Registered Practical Nurse (AbleLiving, Bethany Residence)
Thrive Group Canada
Burlington, ON
- Full-time
Added 13 mins ago
BS
Purchasing Agent, Senior
BVGlazing Systems
Niagara Falls, ON
- $70,000 to $80,000 CAD / year
- Full-time
BVGlazing Systems is seeking an experienced Senior Purchasing Agent to lead procurement activities for complex glazing, window, railing, and building envelope projects. Reporting to the…
Added 13 mins ago
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Project Coordinator, Clinical Informatics
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Vancouver, BC
- Full-time
…briefing notes. Coordinates and attends regular confidential senior management, committee and project meetings including governance, readiness, and project planning and implementation…
Added 13 mins ago
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Java / Python Engineer
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Mississauga, ON
- $60 to $65 CAD / hour
- Contract
Position Name - Senior Java Software Engineer
Added 13 mins ago
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Area Director
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AB · Edmonton, AB
- Full-time
Reporting to senior leadership, the Area Director is responsible for the overall operational performance, quality, compliance and success of multiple Active Start childcare centres. You…
Added 13 mins ago
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Occasional Teachers - Intermediate/ Senior Technology
London District Catholic School Board
London, ON
- Full-time
Intermediate/Senior Technology qualifications required
Added 13 mins ago
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Full-Time Jr/Sr High Humanities Teacher - Holy Family Catholic School
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Waskatenau, AB
- Full-time
This position will focus primarily on Junior High English Language Arts and Junior/Senior High Social Studies , offering an opportunity to help students strengthen their literacy skills,…
Added 13 mins ago
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Full-Time Junior High Math / Science Teacher - Assumption Jr/Sr High School
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Cold Lake, AB
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Assumption Junior Senior High School | Cold Lake, Alberta
Added 13 mins ago
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Senior Advisor, Human resources
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior human resources advisor, you help the organization meet its objectives by offering managers and employees integrated advisory services in all HR areas, including organizational…
Added 13 mins ago
M
Senior Manager, Regional Control
Metrolinx
Oakville, ON
- Full-time
Network Operations is seeking a Senior Manager Regional Control to provide leadership, support and direction for the 24/7 Metrolinx operation. Within the NOC, this position will ensure…
Added 13 mins ago
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Senior Advisor, Business strategies
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Levis, QC · Montreal, QC
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 13 mins ago
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Senior Advisor, Project management
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior project management advisor, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project…
Added 14 mins ago
S
Senior Principal, Transformation Management
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Principal in Transformation Management at Slalom, you will provide executive-level leadership for complex, enterprise-scale transformations, primarily serving Financial Services…
Added 14 mins ago
CC
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Added 14 mins ago
C
Customer Success Manager - Enterprise
Caribou
Toronto, ON
- Full-time
…to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care…
Added 14 mins ago
ES
Senior Data Engineer
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Data Engineer reports to the Director, Information Technology Operations and designs, builds, and scales the data systems that support analytics, AI-enabled experiences, and…

First Canadian Financial Group

Group, Administration II

Edmonton, AB, T5K 0J8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Learn more. See more. Grow faster.

In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.

As the business grows, so can the scope of your experience.

Where You Can Make An Impact

Administration processes and workflows that support our clients and members.
Improvements to our Group Administration platform and user experience.
Opportunities to reduce manual processes and make administration more efficient.
How client and member needs are translated into operational improvements.
Procedures and best practices as our Administration function continues to grow.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
3 to 5 years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The role involves assisting with the transition of group benefit plans to a new administration platform and managing client inquiries through a CRM system. You will also collaborate with internal teams to resolve issues and provide feedback on system enhancements to improve operational efficiency.

Requirements

Candidates should have a bachelor's degree in business administration or equivalent experience, along with 3 to 5 years of experience in group benefits administration. Proficiency in Microsoft Office and strong customer service skills are required, with bilingualism in English and French considered an asset.

Skills

Group benefits administration
Client implementation
Problem solving
Strategic thinking
Microsoft office
Spreadsheets
Databases
Customer service
Verbal communication
Written communication
Bilingualism
Process improvement
Data analysis
System enhancement feedback

Benefits

Vacation and earned time off program
Group retirement savings plan with employer match
Employee benefits
Health and wellness spending account
Educational assistance
Career development
One-hour early finish on Fridays
Employee assistance program
Employee discount programs
On-site gym
Bilingualism premium

Visa sponsorship

Not detected in the job text

Keywords

Group benefits
Administration
CRM
Client implementation
Process improvement
Workflow management
Financial services
Microsoft Excel
Microsoft Word
Data management
System conversion
Operational efficiency
Customer support
Business analysis
Strategic planning
Bilingualism

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