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Added 10 mins ago
SS
Office Manager
Sienna Senior Living
St. Catharines, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Added 10 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 10 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 10 mins ago
NC
Assembly Shift Supervisor
National Carwash Solutions
Barrie, ON
- Full-time
Any other duties as assigned by the Production Manager or Senior Leadership team
Added 10 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
Reporting directly to the Parts Manager, the Manufacturing Engineering Specialist is responsible for the estimating and execution of a broad range of manufacturing projects from commercial…
Added 10 mins ago
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Added 10 mins ago
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Added 10 mins ago
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Nights Pt UCP
Chartwell
Cambridge, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 10 mins ago
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Account Representative
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 10 mins ago
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Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.
Added 10 mins ago
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Account Representative
CDW
Toronto, ON
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 10 mins ago
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Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…
Added 10 mins ago
C
Account Representative
CDW
Calgary, AB
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 10 mins ago
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Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
Added 10 mins ago
HO
Manager, Policy Services
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $107,314 to $135,788 CAD / year
- Full-time
The House of Commons’ Finance Services is currently looking to staff the Manager, Policy Services position.
Added 10 mins ago
AW
Director Asset Protection
Arrow Workforce Solutions
Toronto, ON
- $220,000 to $230,000 CAD / year
- Full-time
Lead, mentor and develop senior asset protection leaders, including the Divisional Manager, Asset Protection and Senior Manager, AP Merchandising Process, along with their respective teams.
Added 10 mins ago
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Senior Product Manager
Bevertec
Toronto, ON
- Contract
Added 10 mins ago
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Senior Project Manager
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Toronto, ON
- $80 to $90 CAD / hour
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Added 25 mins ago
CS
Cook - Part-time
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Kitchener, ON · Briarfield Gardens
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Cook - Part-time
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Added 25 mins ago
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Investigations Officer
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- Full-time
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
Added 25 mins ago
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Senior Application Security Engineer
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This is a hands-on technical role reporting to the Manager of Platform Security. The Senior Application Security Engineer will perform secure design reviews, threat modeling, source code…
Added 25 mins ago
ML
Lead Server, Full Time
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Vancouver, BC
- Full-time
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in…
Added 25 mins ago
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Product Marketing Manager, Operations
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Product Marketing, the Product Marketing Manager, Operations will lead a defined Operations portfolio, owning positioning, go-to-market strategy and…
Added 40 mins ago
TR
Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Product Manager who can help us shape the future. We want a data-driven leader with a passion for innovation who likes working backwards from the customer and…

First Canadian Financial Group

Group, Administration II

Edmonton, AB, T5K 0J8, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Learn more. See more. Grow faster.

In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.

As the business grows, so can the scope of your experience.

Where You Can Make An Impact

Administration processes and workflows that support our clients and members.
Improvements to our Group Administration platform and user experience.
Opportunities to reduce manual processes and make administration more efficient.
How client and member needs are translated into operational improvements.
Procedures and best practices as our Administration function continues to grow.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
3 to 5 years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

The role involves assisting with the transition of group benefit plans to a new administration platform and managing client inquiries through a CRM system. You will also collaborate with internal teams to resolve issues and provide feedback on system enhancements to improve operational efficiency.

Requirements

Candidates should have a bachelor's degree in business administration or equivalent experience, along with 3 to 5 years of experience in group benefits administration. Proficiency in Microsoft Office and strong customer service skills are required, with bilingualism in English and French considered an asset.

Skills

Group benefits administration
Client implementation
Problem solving
Strategic thinking
Microsoft office
Spreadsheets
Databases
Customer service
Verbal communication
Written communication
Bilingualism
Process improvement
Data analysis
System enhancement feedback

Benefits

Vacation and earned time off program
Group retirement savings plan with employer match
Employee benefits
Health and wellness spending account
Educational assistance
Career development
One-hour early finish on Fridays
Employee assistance program
Employee discount programs
On-site gym
Bilingualism premium

Visa sponsorship

Not detected in the job text

Keywords

Group benefits
Administration
CRM
Client implementation
Process improvement
Workflow management
Financial services
Microsoft Excel
Microsoft Word
Data management
System conversion
Operational efficiency
Customer support
Business analysis
Strategic planning
Bilingualism

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