Group, Administration II
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Bring What You Know. Help Build What's Next.
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.
We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.
If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.
What We Offer
Learn more. See more. Grow faster.
In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.
As the business grows, so can the scope of your experience.
Where You Can Make An Impact
As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.
Where you'll work
Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.
What You'll Do
Essential Responsibilities:
Thank you for considering our organization.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.
We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.
If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.
What We Offer
- Vacation and Earned Time Off program
- Group Retirement Savings Plan with employer match
- Employee benefits plus Health & Wellness Spending Account
- Educational assistance and career development
- One-hour early finish on Fridays
- Employee Assistance Program and employee discount programs
- On-site gym
- 5% bilingualism premium for qualified professional-level French bilingualism, where applicable
Learn more. See more. Grow faster.
In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.
As the business grows, so can the scope of your experience.
Where You Can Make An Impact
- Administration processes and workflows that support our clients and members.
- Improvements to our Group Administration platform and user experience.
- Opportunities to reduce manual processes and make administration more efficient.
- How client and member needs are translated into operational improvements.
- Procedures and best practices as our Administration function continues to grow.
As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.
Where you'll work
Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.
What You'll Do
Essential Responsibilities:
- Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
- Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
- Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
- Investigate, research and resolve client issues, ensuring timely and accurate solutions.
- Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
- Provide recommendations for resolving problems and suggest improvements to processes.
- Other duties as assigned.
- Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
- 3 to 5 years in Group Benefits administration, claims or a related field is required.
- Proficiency in using software and technology platforms is required.
- Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
- Strong customer service skills with experience handling client interactions professionally and efficiently is required.
- Fluent in English with proven competencies in verbal and written communication is required.
- Fluent in French with proven competencies in verbal and written communication is asset.
- Successful completion of a criminal and education background checks and employer reference and verification before employment is required.
Thank you for considering our organization.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.
More about this job
Responsibilities
Support the conversion of groups and members to a new administration platform and coordinate new group benefit plan implementations with internal sales teams and clients. Respond to client and plan administrator inquiries, investigate and resolve issues, provide user experience feedback, and recommend process improvements.
Requirements
Requires 3 to 5 years of experience in Group Benefits administration, claims, or a related field, along with proficiency using software and technology platforms and strong customer service skills. A bachelor's degree in Business Administration or a related field is preferred, equivalent experience or education may be considered, and English fluency is required; French fluency is an asset.
Skills
- Group Benefits Administration
- Client Service
- Client Issue Resolution
- Group Plan Implementation
- Platform Conversion
- Process Improvement
- Workflow Administration
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Spreadsheet Management
- Database Management
- Written Communication
- Verbal Communication
- French Language
Benefits
- Vacation
- Earned Time Off
- Group Retirement Savings Plan With Employer Match
- Employee Benefits
- Health and Wellness Spending Account
- Educational Assistance
- Career Development
- Early Finish on Fridays
- Employee Assistance Program
- Employee Discount Programs
- On-Site Gym
- Bilingualism Premium
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Finance & Accounting
Keywords
- Group Benefits
- Group Administration
- Benefits Administration
- Claims
- Group Benefit Plans
- Plan Administrators
- Client Service
- CRM
- Platform Conversion
- Group Implementation
- Client Inquiries
- Issue Resolution
- User Experience
- System Enhancements
- Process Improvement
- Administration Workflows
- Business Analysis
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Spreadsheets
- Databases
- English
- French
- Insurance