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Added 10 mins ago
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Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including…
Added 24 mins ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
…founder-level authority with decision collaboration on product, technology, hiring, fundraising, and strategy, and a genuine partnership with the CEO on every material…
Added 24 mins ago
C
Senior Program Manager – AI Security Research
Centraprise
Toronto, ON
- Contract
We are looking for an experienced Senior Program Manager to lead and coordinate AI Security and cybersecurity research initiatives. The role involves managing projects from research and…
Added 24 mins ago
RA
IT Project Manager / Scrum Master – Platform Transformation
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
Support the end-to-end technology delivery of the replatform transformation by translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 25 mins ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
…founder-level authority with decision collaboration on product, technology, hiring, fundraising, and strategy, and a genuine partnership with the CEO on every material…
Added 25 mins ago
CG
General Manager (Remote Services)
Compass Group Canada
Prince George, BC
- Full-time
Now, If You Were To Come On Board As a General Manager (Remote Services), We’d Ask You To Do The Following For Us
Added 25 mins ago
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Manager, DevSecOps
BCI
Victoria, BC
- $125,000 to $150,000 CAD / year
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
Added 25 mins ago
HI
Project Manager | HRBrain
HRbrain Inc.
Mississauga, ON
- Contract
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Added 25 mins ago
HI
Project Manager | HRBrain
HRbrain Inc.
Hamilton, ON
- Contract
We are looking for a Project Manager ! Reach out if you are interested and feel free to refer friends/colleagues!
Added 25 mins ago
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Senior Manager - SAP FICO/ Record To Report
ClifyX
Toronto, ON
- Full-time
As a Senior Manager, you'll assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate client in the ERP advisory…
Added 25 mins ago
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Project Manager
Tavoron
Winnipeg, MB
- Full-time
…and a network of specialized companies, we deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting…
Added 40 mins ago
Coordinator, Student Services - UGH - FT Support
Humber College
Toronto, ON
About the Student Services Coordinator Role: Under the direction of the Manager, Transitions & Engagement, the Student Services Coordinator is responsible for the implementation and…
Added 40 mins ago
TC
Human Resources Operations Advisor
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Operations Advisor is a key member of the People and Culture team and is responsible for providing portfolio-based operational…
Added 40 mins ago
Systems Administrator-GCGCON
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Manager, Systems and Infrastructure, the Systems Administrator is responsible for the implementation, administration, maintenance, monitoring, and support…
Added 40 mins ago
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Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Assist in analysis, development, testing and implementation of operating technology and process improvements
Added 54 mins ago
D
Multi Unit Practice Manager - Dentalcorp Deep River and Pembroke
dentalcorp
Deep River, ON · Wellspring Dental Deep River
- Full-time
…trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while…
Added 54 mins ago
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Senior Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Partner with Technology teams on internal OMS issues
Added 54 mins ago
B
Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Partner with Technology teams on internal OMS issues
Added 54 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
This role supports the Business Application Services team by enabling the effective alignment of business needs and technology solutions across the organization. As a Senior Business…
Added 55 mins ago
AI
Oracle EPM Developer (EPBCS)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Minimum 3 years of hands-on experience in EPBCS with at least one or more end-to-end implementation projects.
Added 55 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 1 hour ago
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Manager Engineering
Manulife
Waterloo, ON
- Full-time
As a Manager Engineering, you will lead technology teams in delivering secure, reliable, and user-centered solutions that support business objectives. You will translate technical and…
Added 1 hour ago
J
Gestionnaire des installations / Facility Manager
JLL
Dorval, QC · Montreal, QC · CAN-CLIENT Montreal-Pharmascience - Royalmount (RMT)
- Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 1 hour ago
CH
Senior Data Warehouse Developer
Calgary Homeless Foundation
Calgary, AB
- Full-time
Reporting to the Manager, Data Analytics & Business Intelligence, the Senior Data Warehouse Developer is responsible for developing and optimising CHF’s Data Warehouse, and associated…
Added 1 hour ago
F
Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…

First Canadian Financial Group

Group, Administration II

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Learn more. See more. Grow faster.

In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.

As the business grows, so can the scope of your experience.

Where You Can Make An Impact

Administration processes and workflows that support our clients and members.
Improvements to our Group Administration platform and user experience.
Opportunities to reduce manual processes and make administration more efficient.
How client and member needs are translated into operational improvements.
Procedures and best practices as our Administration function continues to grow.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
3 to 5 years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate new group benefit plan implementations with internal sales teams and clients. Respond to client and plan administrator inquiries, investigate and resolve issues, provide user experience feedback, and recommend process improvements.

Requirements

Requires 3 to 5 years of experience in Group Benefits administration, claims, or a related field, along with proficiency using software and technology platforms and strong customer service skills. A bachelor's degree in Business Administration or a related field is preferred, equivalent experience or education may be considered, and English fluency is required; French fluency is an asset.

Skills

Group Benefits Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Administration
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheet Management
Database Management
Written Communication
Verbal Communication
French Language

Benefits

Vacation
Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Benefits Administration
Claims
Group Benefit Plans
Plan Administrators
Client Service
CRM
Platform Conversion
Group Implementation
Client Inquiries
Issue Resolution
User Experience
System Enhancements
Process Improvement
Administration Workflows
Business Analysis
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
English
French
Insurance

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