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Added 11 mins ago
C
Account Manager, Customer Lifecycle (BC & Alberta)
Cansel
Calgary, AB · Burnaby, BC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 11 mins ago
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Account Manager, Customer Lifecycle (Ontario & Quebec)
Cansel
Richmond Hill, ON · Montreal, QC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 26 mins ago
MP
Manager, Major Program Delivery
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Reporting to the Director, Enterprise Project Management Office, the Manager, Major Program Delivery oversees the daily activities of the extended delivery teams associated with Major…
Added 26 mins ago
A
Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
Experience with software implementations, automation, or workflow improvements is a strong asset.
Added 26 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 56 mins ago
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Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
Knowledge and ability to work with 2D and 3D software is an asset
Added 1 hour ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Added 1 hour ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an
Added 1 hour ago
Senior Portfolio Manager- EPMO
CAMH
Toronto, ON
The CAMH Enterprise Project Management Office (EPMO) is currently seeking a Senior Portfolio Manager for a full-time permanent position. The Senior Portfolio Manager will report directly to…
Added 1 hour ago
UO
Systems Administrator Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Data Centre Services, the Systems Administrator Operations works as part of a team to ensure the operational effectiveness of the university’s servers, storage and…
Added 2 hours ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Prior 3 years of sales experience working in software sales, consulting sales or having an engineering background is an asset
Added 2 hours ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Prior 5–6 years of sales experience working in software sales, consulting sales, or having an engineering background is an asset.
Added 2 hours ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Prior 3 years of sales experience working in software sales, consulting sales or having an engineering background is an asset
Added 2 hours ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Prior 5–6 years of sales experience working in software sales, consulting sales, or having an engineering background is an asset.
Added 3 hours ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
…to isolate and fix problems in malfunctioning equipment or…
Added 3 hours ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Experience with dental practice management software such as TRACKER is considered an asset
Added 3 hours ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
Experience with dental practice management software such as Open Dental or Tracker is considered an asset
Added 3 hours ago
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Assistant Office Manager - Apple Tree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- $25 to $27 CAD / hour
- Temporary
Experience with dental practice management software such as Open Dental or Tracker is considered an asset
Added 3 hours ago
1
Office Manager - Vancouver City Centre Dental
123Dentist
Vancouver, BC
- $35 to $38 CAD / hour
- Full-time
Experience with dental practice management software such as Tracker is considered an asset
Added 3 hours ago
A
Finance Manager - Edmonton Corporate Office
AutoCanada
AB · Edmonton, AB
- Other
Experience with OneStream consolidation and reporting software is considered a strong asset.
Added 3 hours ago
ME
Accounting Assistant
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
…Accounting Assistant. Reporting to the Corporate Accounting Manager, the Accounting Assistant will support the Finance Department through various account and administration functions to…
Added 3 hours ago
NB
Senior AI Developer
National Bank of Canada
Montreal, QC
- Full-time
…for strategic digital platforms and will report to the Senior Manager, Asset Management. You’ll work closely with Solution Designers, developers, architects, artificial intelligence…
Added 5 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 5 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 5 hours ago
CW
Quality Assurance Technician - Morning Shift
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $24 to $26 CAD / hour
- Full-time
Familiarity and/or experience with various computer software such as MS Office/Outlook.

First Canadian Financial Group

Group, Administrator III

Edmonton, AB, T5K 0J8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

You've built your expertise. Put it to work.

We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.

Bring the knowledge you've developed throughout your career - the practices that work, the processes that don't and the ideas you've wanted to implement - and help us build an even stronger experience for our clients.

What You’ll Influence

How complex Group Benefits administration is handled and standardized.
Improvements to workflows, technology and administrative practices.
Client service processes and the overall experience we provide to plan sponsors and members.
Identification of operational gaps and opportunities to improve efficiency.
Best practices and knowledge development across the Administration team.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform, and coordinate the setup and implementation of group benefit plans with clients and internal sales teams. Respond to client inquiries, investigate and resolve issues, provide feedback on system features, and recommend improvements to administrative processes.

Requirements

Requires at least five years of experience in Group Benefits administration, claims, or a related field, along with proficiency using software and technology platforms and strong customer service skills. A bachelor's degree in Business Administration or a related field is preferred, while equivalent experience or alternative education may be considered; intermediate Microsoft Office skills and French fluency are assets.

Skills

Group Benefits Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Coordination
Microsoft Office
Spreadsheet Management
Database Management
Written Communication
Verbal Communication
Problem Solving
Technology Platform Proficiency

Benefits

Vacation
Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Benefits Administration
Claims
Group Plan Implementation
Plan Sponsors
Plan Administrators
Member Administration
Platform Conversion
Administration Platform
Client Inquiries
Client Service
Issue Resolution
Business Analysis
System Features
System Enhancements
Process Improvement
Workflow Improvement
Operational Efficiency
Microsoft Office
Word
Excel
Spreadsheets
Databases
Business Administration
English Communication
French Communication
Background Checks

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