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Added 9 mins ago
OS
Senior Information Management Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Records and Information Governance within Information Services & Digital Solutions, you will provide senior subject-matter expertise in information lifecycle…
Added 9 mins ago
Cordonnateur.trice aux Approvisionnements - Procurement Coordinator
Sid Lee
Montreal, QC
Diplôme d’études collégiales ou baccalauréat en administration, logistique, technologies de l’information ou dans un domaine connexe.
Added 9 mins ago
Channel Partnerships Manager, Investor Ecosystems (VC & PE)
Gusto, Inc.
Toronto, ON
…tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview…
Added 9 mins ago
T
Senior IT Developer
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
You’ll be expected to work primarily onsite at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Added 9 mins ago
M
HR Vendor Relationship Manager
McKesson
Mississauga, ON
- Full-time
The HR Technology Vendor Relationship Manager owns the business relationship and value realization for a portfolio of HR owned technology vendors and platforms. This role works autonomously…
Added 9 mins ago
GF
Fit4Less Manager - East York Town Centre
GoodLife Fitness
Toronto, ON
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 9 mins ago
K
Media Planning Manager
Klick
Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 24 mins ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
…insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than…
Added 24 mins ago
Property Manager
Colliers International
Mississauga, ON
This position is for a Property Manager in Mississauga, Ontario***
Added 24 mins ago
STEM Manager – Thunder Bay Community Engagement
Science North
Thunder Bay, ON
STEM Manager – Thunder Bay Community Engagement
Added 24 mins ago
CT
IT Operations Specialist
Clutch Technologies Inc.
Mississauga, ON
- $55,000 to $70,000 CAD / year
Reporting to the IT Manager, you’ll provide hands-on support across devices, applications, networks, and meeting room technology. You’ll also help build the processes behind our IT…
Added 24 mins ago
A
Maintenance Planner
Agropur
Quebec, QC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Planner is responsible for planning and coordinating the execution of scheduled maintenance activities at the plant. The incumbent is…
Added 24 mins ago
S
Sales Support Manager-Data Centre & Managed IT Services
SaskTel
SK · Saskatchewan, Canada
- Full-time
Help shape what’s next in technology at SaskTel. As Sales Support Manager, you’ll support both the Cloud/Data Centre and Managed IT Services (MITS) product portfolios, turning market…
Added 24 mins ago
S
Data & AI Solution Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 24 mins ago
S
AI Data Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 25 mins ago
K
Media Planning Manager
Klick
Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 25 mins ago
SS
Mechanical Technologist
Surrey Schools (School District #36 Surrey)
Surrey, BC
- Full-time
…directs and coordinates the work in one or more of the following technology areas: architectural, structural, mechanical, electrical, electronics, civil, etc. Work is performed under…
Added 25 mins ago
PP
Project Administrator
Premier Project Consultants Ltd
Kitchener, ON
- $60,000 to $75,000 CAD / year
- Full-time
This role will provide day-to-day administrative support across multiple projects, helping ensure information, invoices, documentation and systems are accurate, organized and moving…
Added 25 mins ago
KI
Key Account Manager- Onsite in Markham, ON- Canada (C2C)
KPG99 INC
Markham, ON
- Contract
- Need someone more technical than a traditional relationship manager, but not necessarily a solution architect. The candidate should understand IT service delivery well enough to credibly…
Added 25 mins ago
TT
Manager, Customer Service & Operations
The Talent Company
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
The Talent Company is conducting a confidential search on behalf of an established organization seeking an experienced Manager, Customer Service & Operations.
Added 39 mins ago
BC
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini Construction Inc.
Montreal, QC
- Full-time
Préparer et analyser les prévisions de fin d'année; fournir en temps opportun l'information financière à la direction pour les rapports aux prêteurs et investisseurs
Added 39 mins ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 39 mins ago
Payroll Administrator
Health Sciences North
ON · Sudbury, ON
Assist Management and Information Technology (IT) in maintaining and modifying payroll attendance and verification systems.
Added 39 mins ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 39 mins ago
B
Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
…North America, Europe, Middle East, Australia and Asia. Further information is available at…

First Canadian Financial Group

Group, Administrator III

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

You've built your expertise. Put it to work.

We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.

Bring the knowledge you've developed throughout your career - the practices that work, the processes that don't and the ideas you've wanted to implement - and help us build an even stronger experience for our clients.

What You’ll Influence

How complex Group Benefits administration is handled and standardized.
Improvements to workflows, technology and administrative practices.
Client service processes and the overall experience we provide to plan sponsors and members.
Identification of operational gaps and opportunities to improve efficiency.
Best practices and knowledge development across the Administration team.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is asset.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate the setup of new group benefit plans with clients and the internal sales team. Respond to client inquiries, investigate and resolve issues, provide feedback on system features, and recommend improvements to administrative processes.

Requirements

Requires at least five years of experience in Group Benefits administration, claims, or a related field, along with strong customer service and communication skills and proficiency with software and technology platforms. A bachelor's degree in Business Administration or a related field is preferred, while equivalent experience or alternative education may be considered; Microsoft Office skills are preferred, and French fluency is an asset.

Skills

Group Benefits Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheet Management
Database Management
Written Communication
Verbal Communication
French Language

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance and Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Claims
Group Plan Implementation
Platform Conversion
Plan Sponsors
Plan Administrators
Client Service
Client Inquiries
Issue Resolution
Business Analysis
User Experience
System Features
System Enhancements
Process Improvement
Workflow Standardization
Operational Efficiency
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
Business Administration
Written Communication
Verbal Communication
French
Insurance

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