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Added 9 mins ago
SC
shift supervisor - Store# 58132, 13081 YONGE STREET
Starbucks Coffee Company
Richmond Hill, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 23 mins ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
BC · British Columbia, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Reporting to the Service Department Manager, you will play a pivotal role in establishing and growing Source Atlantic's machine tool service presence in British Columbia, delivering expert…
Added 23 mins ago
TH
Plumbing and Electrical Sales Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 23 mins ago
TH
Lot Associate: Part Time - SQUAMISH
The Home Depot Canada
Squamish, BC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 23 mins ago
TH
Overnight Freight Associate Part Time -7172 Sherwood Park
The Home Depot Canada
Sherwood Park, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 53 mins ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that…
Added 53 mins ago
SS
High Profile Security Guards - Retail Security
Securiguard Services Ltd.
Vancouver, BC
- Part-time
Securiguard is hiring professional Suited Retail Security Officers to provide a strong customer service-focused security presence in a luxury retail environment. This role emphasizes…
Added 53 mins ago
TH
Department Supervisor Full-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Full-time
…Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve…
Added 54 mins ago
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Retail Assistant Store Manager
Lovisa
Markham, ON
- Full-time
…styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we…
Added 1 hour ago
Group Account Director
Superside
Toronto, ON
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a…
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
London, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 1 hour ago
CN
Community / Event Manager
Cloud Nine
Vancouver, BC
- Full-time
Customer Success: support questions, customer access, escalations
Added 1 hour ago
TT
restaurant manager
TAAL Tech
Brantford, ON
- Full-time
Added 1 hour ago
CC
Business Development Manager
Confidential Careers
Calgary, AB
- Full-time
We are seeking an experienced and commercially driven Business Development Manager to support the growth of our nitrogen services operations in Canada.
Added 1 hour ago
GM
bakery manager - retail
Grey Matlock Bakery
Saskatoon, SK
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 1 hour ago
MV
restaurant manager
MANOHAR VEGETARIAN BAKERY
Winnipeg, MB
- Full-time
Added 1 hour ago
D
Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
To reflect company brand inside and outside of business hours – holding yourself to a high standard of professional, customer care, and peer support
Added 2 hours ago
W
Consumables Associate
Walmart
Vernon, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 hours ago
W
Consumables Associate
Walmart
Tsawwassen, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 hours ago
PC
Assistant Community Manager
Pacific Cove Properties
Vancouver, BC
- Full-time
Working closely with the Community Manager, you will support daily building operations and help create a positive experience for residents. This hands-on role offers the opportunity to be…
Added 2 hours ago
SA
Assistant Restaurant Manager at IHOP
SSP America
Mississauga, ON
- Full-time
As an Assistant Restaurant Manager, you will work closely with the General Manager to ensure that IHOP runs smoothly and meets our high standards for service and food quality. You’ll lead a…
Added 2 hours ago
CR
Night Attendant- Part Time
COGIR Real Estate
Swift Current, SK
- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…
Added 2 hours ago
TC
Assistant Store Manager Winners Swift Current
TJX Canada – Winners, Marshalls, HomeSense
Swift Current, SK
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 2 hours ago
GC
Manager, Business Development - Atlantic Canada
Giffen Consulting
St. John's, NL
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Manager, Business Development - Atlantic Canada to join our already accomplished Business Development team. This is starting as…
Added 3 hours ago
WC
(CAN) Cashier
Walmart Canada
Drayton Valley, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.

First Canadian Financial Group

Group Benefits Administrator

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Learn more. See more. Grow faster.

In a larger organization, your role may expose you to one part of the Group Benefits lifecycle. At First Canadian, you'll have the opportunity to understand how the pieces connect, work closely with experienced leaders and contribute to a growing national business.

As the business grows, so can the scope of your experience.

Where You Can Make An Impact

Administration processes and workflows that support our clients and members.
Improvements to our Group Administration platform and user experience.
Opportunities to reduce manual processes and make administration more efficient.
How client and member needs are translated into operational improvements.
Procedures and best practices as our Administration function continues to grow.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
0 of 2 years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate new group benefit plan implementations with internal sales teams and clients. Respond to client and plan administrator inquiries, resolve issues, provide feedback on system features, and recommend improvements to administrative processes.

Requirements

The role requires 0–2 years of experience in Group Benefits administration, claims, or a related field, proficiency with software platforms, strong customer service skills, and fluency in written and spoken French and English. A bachelor’s degree in Business Administration or a related field is preferred, though equivalent experience or alternative education may be considered; intermediate Microsoft Office skills are also preferred.

Skills

Group Benefits Administration
Group Plan Implementation
Platform Conversion and Transition
Customer Service
Client Communication
Issue Investigation and Resolution
Process Improvement
Workflow Administration
User Experience Feedback
Microsoft Word
Microsoft Excel
Spreadsheet and Database Skills
Written Communication
Verbal Communication
French-English Bilingualism

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance and Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Benefits Administration
Insurance
Group Administration
Group Benefit Plans
Plan Administrators
Client Service
CRM
Platform Conversion
Platform Transition
Plan Implementation
Client Inquiries
Issue Resolution
Process Improvement
Administrative Workflows
Business Analysis
User Experience
System Features
System Enhancements
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
French
English

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