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Added 9 mins ago
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
Full-time
Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no…
Added 9 mins ago
Business Analyst
LTM
Mississauga, ON
Full-time
Education: Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related field (Master’s or relevant certifications preferred).
Added 10 mins ago
Chargé(e) de projet / Project Manager - Barrage Hydro / Hydro Dam
Bird Construction
Montreal, QC
Full-time
Chargé(e) de projet / Project Manager - Barrage Hydro / Hydro DamJoignez Bird Construction a titre Chargé/Chargée de Projet. Vous dirigerez, coordonnerez et superviserez la gestion complète…
Added 10 mins ago
NDT Field Service Technician
Baker Hughes
Calgary, AB
Full-time
As an NDT Field Service Technician, you will travel to client sites and use state‑of‑the‑art NDT technology to assess critical assets and verify their integrity. You will work closely with…
Added 10 mins ago
Technical Manager – Hardware Root of Trust & Platform Security
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
We are seeking a Technical Manager to lead a team responsible for hardware-based security, trusted device identity, secure provisioning, and network authentication. This role will define…
Added 24 mins ago
Oracle EPM Developer (EPBCS)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
Full-time
…Cloud, particularly Enterprise Planning and Budgeting Cloud Service (EPBCS). The ideal candidate will have hands-on experience in end-to-end EPM implementations, business process…
Added 24 mins ago
Senior Manager, Operations
LaSalle Network
Mississauga, ON
$115,000 to $126,000 CAD / year
Contract
Our client is seeking a Senior Manager, Chemistry to lead laboratory operations and provide strategic and hands-on leadership to managers, supervisors, and laboratory personnel. This role…
Added 24 mins ago
Project Manager - Pharma
Publicis Health
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
The Project Manager will lead low- to mid-complexity, multi-channel work across digital and traditional deliverables, which may include websites, emails, banners, social content, print…
Added 24 mins ago
Manager, Technical Services
Guelph General Hospital
Guelph, ON
Full-time
The Manager, Technical Services, is responsible for the leadership, delivery, maintenance, and continuous improvement of the hospital's technology infrastructure and technical support…
Added 25 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 25 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 25 mins ago
Part-Time Sales Associate
Match Retail
Edmonton, AB
$22 CAD / hour
Part-time
Meet or exceed sales goals while delivering exceptional customer service.
Added 38 mins ago
Gestionnaire régional/Regional Manager
Gestion Zagora
Montreal, QC
Full-time
Veiller à ce que les standards de Gestion Zagora en matière de service, d’entretien et de gestion soient respectés.
Added 38 mins ago
Assistant Store Manager
Mind Games USA
Fredericton, NB
Full-time
We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Regent Mall location. In this role, you’ll assist the Store…
Added 38 mins ago
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Montreal, QC
Full-time
Excellentes aptitudes en communication et en service à la clientèle.
Added 38 mins ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 38 mins ago
Art Supervisor
Klick
Toronto, ON
Full-time
…their copy partner; working closely with Creative and Client Service teams to ensure adherence to client's marketing strategies and objectives within specified deadlines. As a people…
Added 38 mins ago
Electrical EIT
Komline Pure Water
Surrey, BC
$75,000 to $95,000 CAD / year
Full-time
…clients and community and manufactured to provide reliable service under the harshest climate conditions. If you would like to help improve the quality of life for others, while also…
Added 38 mins ago
Senior Supplier Relationship Manager
BMO
Toronto, ON
Full-time
…management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program…
Added 40 mins ago
Project Manager
Industrial Refrigeration Pros
Ritchot, MB
Full-time
We are looking for a Project Manager who understands that successful projects depend on more than schedules and budgets - they depend on safety, clear communication, and strong…
Added 40 mins ago
Operations Manager
Right Time Group of Companies
Port Coquitlam, BC
The Regional Operations Manager plays a critical leadership role in ensuring exceptional service delivery and technician performance across the HVAC operations of the assigned branch. This…
Added 40 mins ago
National QA/QC Environmental Program Manager
Clean Harbors
Edmonton, AB
Full-time
Clean Harbors is seeking a National QA/QC InSite Manager for Canada! This leadership role will drive quality assurance, quality control, compliance, and operational excellence across…
Added 40 mins ago
Project Manager (Town Hall) - Temporary Full-Time
Town of Tillsonburg
Tillsonburg, ON
$106,412 to $124,488 CAD / year
Full-time · Contract
The current approved project consists of the renovation and modernization of the Customer Service Centre into a consolidated Town Hall with an estimated construction value of approximately…
Added 40 mins ago
Building Operator
CROWN PROPERTY MANAGEMENT
Mississauga, ON
$55,000 to $65,000 CAD / year
The Building Operator reports to the Operations Manager and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems…
Added 55 mins ago
Estimating and Procurement Manager
The Taggart Group of Companies
Ottawa, ON
Full-time
Job Title: Estimating and Procurement Manager

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, T8A 3X6, Canada

Job type: Full-time
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

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Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities:

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications:

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Manager, End User Services will lead the service desk and workplace technology team to ensure high-quality support and consistent service delivery. This role involves managing Microsoft 365 environments, overseeing device lifecycle management, and fostering a culture of continuous improvement and professional development.

Requirements

Candidates must have at least 5 years of experience in IT operations with a minimum of 2 years in a leadership capacity. A post-secondary education in IT or Computer Science is required, along with strong technical proficiency in Microsoft 365 and modern endpoint management.

Skills

Service desk management
Microsoft 365 administration
Endpoint management
IT service management
People leadership
Incident management
Problem management
Team development
Stakeholder management
ITIL
Microsoft Intune
SharePoint
Teams
Exchange
Device lifecycle management
Communication

Benefits

Earned Time-Off Program
Vacation
Group Retirement Savings Plan
On-site gym
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Service Desk
Microsoft 365
Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
ITIL
Endpoint Management
Incident Management
Problem Management
Infrastructure
Security
Governance
Lifecycle Management
Automation
Financial Services
Insurance
People Leadership
Windows
Mac
Hardware Support
Compliance
Service Levels
Stakeholder Management
Technical Support
On-call
Mentorship
Performance Management

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