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Added 17 mins ago
Assistant Manager, Finance & Reporting
Atlantic Central
NS · Nova Scotia, Canada
Full-time
Reporting to the Controller, the Assistant Manager, Finance & Reporting, is responsible for managing and scheduling activities of direct reports. This position ensures that work is…
Added 17 mins ago
Client Account Manager
International Financial Data Services (IFDS)
Toronto, ON
Full-time
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services…
Added 17 mins ago
Recruiter
TEKsystems
Saskatoon, SK
Contract
À propos de TEKsystems et TEKsystems Global Services
Added 17 mins ago
Buyer
Safariland
Ottawa, ON
Full-time
Explains policies and procedures to individuals needing to procure materials, services and supplies; helps insure compliance with purchasing policies and procedures approved by the…
Added 17 mins ago
Donor Ministry Representative
Samaritan's Purse Canada
Calgary, AB
Temporary
Added 17 mins ago
Manager, Finance - RFA Bank of Canada
RFA
Toronto, ON
We’re looking to fill a Manager, Finance position at RFA Bank of Canada!
Added 17 mins ago
Director of IT
Zelus Material Handling
Aylmer, ON
Full-time
…day. Ardent supports its operating companies through shared services and collaboration, helping each business achieve its full potential while maintaining the unique strengths and culture…
Added 17 mins ago
Tax Associate
Stern Cohen LLP
Toronto, ON
Full-time
The Tax Associate will work directly with a Tax Manager and two Tax Partners. The firm’s Tax Department provides tax advisory and tax planning services, handles complex tax filings (e.g.…
Added 31 mins ago
Relationship Manager - CTC UPTO 5.5 LPA INCENTIVES
Cvali
Cochin, SK
Full-time
Promote tourism, holiday, travel, and membership-related products/services.
Added 46 mins ago
Food and Beverage Operation Manager
Marriott International
Quebec, QC
Full-time
Provides services that are above and beyond for customer satisfaction and retention.
Added 46 mins ago
assistant manager, fast food
Wendy's
Nanaimo, BC
Full-time
Determine type of services to be offered and implement operational procedures
Added 46 mins ago
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Victoria, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 46 mins ago
Senior Advisor
Jobgether
Canada
$90,000 to $150,000 USD / year
Full-time
…2–3 months. You will initially work closely with the hiring manager on Canadian sales calls before progressively taking full ownership of your calls. This is a highly relationship-driven…
Added 46 mins ago
General Duty Nurse, Mental Health
Provincial Health Services Authority
Coquitlam, BC
Full-time
…homelessness and physical health needs. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 46 mins ago
Night Auditor and Hotel Operations
Marriott International
Trois-Rivières, QC
Full-time
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain…
Added 46 mins ago
Manager, HSPnet Solutions
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Director of HSPnet, the Manager, HSPnet Solutions is responsible for managing, monitoring and delivering the operations of HSPnet. The Manager supports the delivery of…
Added 46 mins ago
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
Temporary
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs.
Added 46 mins ago
General Duty Nurse, Mental Health
Provincial Health Services Authority
Coquitlam, BC
Full-time
…homelessness and physical health needs. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 46 mins ago
General Duty Nurse, Mental Health
Provincial Health Services Authority
Coquitlam, BC
Full-time
…homelessness and physical health needs. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases including…
Added 46 mins ago
Registered Massage Therapist (Casual)
Marriott International
Toronto, ON
Part-time
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about…
Added 46 mins ago
Housing Coordinator (Terrace)
Coast Mountain College
Terrace, BC
Full-time
…that promotes student success and wellbeing. Reporting to the Manager, Student Housing and Campus Community, this position coordinates housing applications, room assignments, occupancy…
Added 47 mins ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative…
Added 47 mins ago
Senior Delivery Manager, Temporary
Aviso Wealth
Remote, Canada
$120 to $140 CAD / hour
Temporary · Remote
We’re looking to fill an opening for a Senior Delivery Manager to join the Enterprise Project Management Office for 12 months.
Added 47 mins ago
Senior Delivery Manager, Temporary
Aviso Wealth
Remote, Canada
$120 to $140 CAD / hour
Temporary · Remote
We’re looking to fill an opening for a Senior Delivery Manager to join the Enterprise Project Management Office for 12 months.
Added 47 mins ago
Physiotherapy Assistant - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Dartmouth, NS
Under the direction of the Program Manager and under the supervision of the registered Physiotherapist, the Physiotherapy Assistant, as an active member of the patient care team, works with…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, T8A 3X6, Canada

Job type: Full-time
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

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Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities:

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications:

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Manager, End User Services will lead the service desk and workplace technology team to ensure high-quality support and consistent service delivery. This role involves managing Microsoft 365 environments, overseeing device lifecycle management, and fostering a culture of continuous improvement and professional development.

Requirements

Candidates must have at least 5 years of experience in IT operations with a minimum of 2 years in a leadership capacity. A post-secondary education in IT or Computer Science is required, along with strong technical proficiency in Microsoft 365 and modern endpoint management.

Skills

Service desk management
Microsoft 365 administration
Endpoint management
IT service management
People leadership
Incident management
Problem management
Team development
Stakeholder management
ITIL
Microsoft Intune
SharePoint
Teams
Exchange
Device lifecycle management
Communication

Benefits

Earned Time-Off Program
Vacation
Group Retirement Savings Plan
On-site gym
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Service Desk
Microsoft 365
Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
ITIL
Endpoint Management
Incident Management
Problem Management
Infrastructure
Security
Governance
Lifecycle Management
Automation
Financial Services
Insurance
People Leadership
Windows
Mac
Hardware Support
Compliance
Service Levels
Stakeholder Management
Technical Support
On-call
Mentorship
Performance Management

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