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Added 8 mins ago
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Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
The Business Applications & Development Tools Manager is responsible for leading the strategy, implementation, operations, and tooling for both Business Applications (spanning HR, Finance,…
Added 23 mins ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
…reporting team and ecosystems, overseeing IBOR investment registry operations (including managing tax statements and slips), and modernizing legacy platforms to meet the demands of a…
Added 53 mins ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 1 hour ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…activity. Working in close collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success…
Added 1 hour ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
BC · British Columbia, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 1 hour ago
ST
Revenue Operations Strategist
SysAid Technologies
Toronto, ON
- Full-time
Pipeline review prep that used to take a manager two hours is ready before they log on.
Added 1 hour ago
SL
Human Resources Coordinator - Automotive Building
Sodexo Live!
Toronto, ON
- Part-time
Job Listing: Human Resources Manager – Permanent
Added 1 hour ago
S
Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
…of the Provincial Health Services Authority, report Program Manager for the Neonatal Follow Up Program (NFUP). Psychologists work collaboratively with interdisciplinary teams supporting…
Added 2 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 3 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate and collaborating with the Respiratory Therapy Professional Practice Leader (PPL) and Professional Practice Coordinator (PPC), the RT Educator,…
Added 3 hours ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
The Manager, Portfolio & Building Services reports to the Director of Non-Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 4 hours ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 4 hours ago
CR
Culinary Manager- 6 Month Contract
COGIR Real Estate
Calgary, AB
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 4 hours ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Winnipeg, MB
- Temporary
Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker.…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 4 hours ago
G
Quality Manager
Ganotec
Toronto, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 4 hours ago
TT
Project Manager
T-Lane Transportation
AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Project Manager to join our Edmonton team.
Added 4 hours ago
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Manager - Post Anesthesic Recovery
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, PAC, Same Day Admission, Day Surgery, PACU is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare…
Added 4 hours ago
H
My Connection Specialist
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in…
Added 4 hours ago
V
Service Desk Capability and Incident Manager
Vanderlande
Vancouver, BC
- Full-time
In addition, the position serves as the designated Major Incident Manager for critical customer-impacting events, ensuring effective coordination, communication, and service restoration…
Added 4 hours ago
K
Manager, National CPA Program (12 months secondment)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Support Senior Manager, new CPA program (NCPP) in execution of processes related to CPA candidates such as CPA registration, CPA experience requirements and certification, competency…
Added 4 hours ago
BG
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Oro, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Underground & Tree Care Products for our Barrie Construction & Forestry location. The Compact Construction Equipment Territory…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead and develop the End User Services team, overseeing service desk operations, employee devices, Microsoft 365 support, service levels, and after-hours emergency coverage. Improve the support experience through consistent service management, secure workplace technology, automation, self-service, and collaboration with IT, Security, business stakeholders, and vendors.

Requirements

A post-secondary education in Information Technology, Computer Science, or a related field is required, along with at least five years of relevant experience and two years in a team lead or people-management role. Required qualifications include Windows and Mac support, Microsoft 365 administration, endpoint management such as Intune, IT service management, team leadership, communication skills, and availability for rotational on-call coverage.

Skills

Service Desk Leadership
End-User Support
Microsoft 365 Administration
Windows Support
Mac Support
Endpoint Management
Microsoft Intune
IT Service Management
Incident Management
Request Management
Problem Management
Service-Level Management
People Leadership
Security and Compliance
Automation and Self-Service
Stakeholder Management

Benefits

Early Friday Finish
Earned Time Off
Vacation
Group Retirement Savings Plan With Employer Match
On-Site Gym
Free Weekly Fitness Classes
Educational Assistance
Career Development
Employee Benefits
Health and Wellness Spending Account
Employee Assistance Program
Employee Discount Programs
Diversity and Inclusion Programs
Employee Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
End-User Services
Service Desk
Windows
Mac
Microsoft 365
Microsoft Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
Endpoint Management
Device Provisioning
Device Imaging
Device Lifecycle Management
Identity Management
Licensing
Incident Management
Request Management
Problem Management
IT Service Management
Service Levels
Escalation Management
Automation
Self-Service
ITIL
Insurance
Regulated Industry

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