Find work in Canada.

511,348 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
…dizaines de millions d'adeptes, à travers notre application mobile et notre réseau de plus de 65 000…
Added 1 hour ago
V
Commission Sales Representative (Simcoe County)
VettaTech
Barrie, ON
- Contract
Services that are easy to sell: custom websites that are fast, mobile-friendly and set up for Google from day one, plus apps built around how a business actually works
Added 2 hours ago
SM
RQ11744 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…transactional digital services. The successful candidate will lead the design of enterprise platform features and onboarded government services, ensuring Ontario businesses can access and…
Added 2 hours ago
LI
UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
…engagement in Toronto. In this role, the successful consultant will lead user experience design initiatives across digital products and platforms, working closely with cross-functional…
Added 2 hours ago
SM
RQ11539 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have expertise in user research, interaction design, wireframing,…
Added 3 hours ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and…
Added 4 hours ago
C
Temporary Cashier
Coach
Toronto, ON
- Part-time
…supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service…
Added 4 hours ago
A
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
- Full-time
…items than any company in the world, combining computer vision, mobile robots, advanced end-of-arm tooling, high-degree-of-freedom movement, and state-of-the-art AI. We collaborate with…
Added 4 hours ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Mascouche, QC
- Full-time
Must be at least the age of majority (18 or 19 years old depending on your province) to be able to process mobile activations
Added 4 hours ago
GS
Chef de Projet Aéronautique (Intermédiaire)
Groupe SII
Montreal, QC
- Full-time
Lead the work of a team of system specialists.
Added 5 hours ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
Recruit, Onboard, and Develop Store Managers: Lead the full lifecycle of Store Managers within your district, including hiring, comprehensive onboarding, and ongoing professional…
Added 5 hours ago
FG
Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
Lead product discovery, requirements gathering and solution design with financial institutions, credit unions, merchants and payment ecosystem partners.
Added 5 hours ago
C
Supervisor Mechanical Locomotive
CPKC
Golden, BC
- Full-time
Lead and motivate a unionized team responsible for maintenance, inspections, testing, and repairs on locomotives, mobile equipment, and vehicles used in plant, yard, and road service
Added 5 hours ago
C
Telecom Network Solution Architect
CGI
Toronto, ON
- Full-time
Connect architecture across relevant network domains, such as RAN, IP and transport, mobile core, cloud-native network functions, OSS, and network services.
Added 5 hours ago
SH
Registered Practical Nurse
SE Health
Peterborough, ON
- Part-time
When designated as a primary provider for a client caseload, you will be the point of care lead accountable for their care while working in collaboration with other care team members and…
Added 5 hours ago
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
…dizaines de millions d'adeptes, à travers notre application mobile et notre réseau de plus de 65 000…
Added 5 hours ago
FC
Health & Safety Supervisor
FCC Construcción
Toronto, ON
- Contract
Reports to: Health & Safety Tunnel Lead (Manager)
Added 6 hours ago
AC
Digital Experience Developer, Campaign Operations
Air Canada
Dorval, QC
- Full-time
This role combines hands-on development, collaboration and continuous improvement. The developer will lead the technical execution of promotional email and web campaigns, while helping…
Added 6 hours ago
AC
Digital Copywriter
Air Canada
Dorval, QC
- Full-time
In this role, you will lead copy development for web and other digital touchpoints, translating complex business and promotional information into clear, concise and engaging customer…
Added 6 hours ago
NG
IT Specialist (Systems & Applications)
New Gold Inc.
Emo, ON
- Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 6 hours ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 6 hours ago
SC
Chef de Projet Aéronautique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
Lead the work of a team of system specialists.
Added 7 hours ago
D
Store Manager - Designate
Dunelm
Halifax, NS
- Full-time
Customer Obsession You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience - from mobile point-of-sale to virtual consultations. You’ll champion our…
Added 7 hours ago
RI
IOS mobile testing
Raas Infotek
Vancouver, BC
- Contract
Ability to lead projects individually and mentor team members.
Added 7 hours ago
G2
Superintendent, Mobile Maintenance
Globe 24-7
ON · Ontario, Canada
- $98,600 to $147,900 CAD / year
- Full-time
Globe 24-7 are recruiting a Mobile Maintenance Superintendent for a Canadian-based gold producer with an underground operation in Ontario, Canada. Our client offers an opportunity to lead a…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead and develop the End User Services team, overseeing service desk operations, employee devices, Microsoft 365 support, service levels, and after-hours emergency coverage. Improve the support experience through consistent service management, secure workplace technology, automation, self-service, and collaboration with IT, Security, business stakeholders, and vendors.

Requirements

A post-secondary education in Information Technology, Computer Science, or a related field is required, along with at least five years of relevant experience and two years in a team lead or people-management role. Required qualifications include Windows and Mac support, Microsoft 365 administration, endpoint management such as Intune, IT service management, team leadership, communication skills, and availability for rotational on-call coverage.

Skills

Service Desk Leadership
End-User Support
Microsoft 365 Administration
Windows Support
Mac Support
Endpoint Management
Microsoft Intune
IT Service Management
Incident Management
Request Management
Problem Management
Service-Level Management
People Leadership
Security and Compliance
Automation and Self-Service
Stakeholder Management

Benefits

Early Friday Finish
Earned Time Off
Vacation
Group Retirement Savings Plan With Employer Match
On-Site Gym
Free Weekly Fitness Classes
Educational Assistance
Career Development
Employee Benefits
Health and Wellness Spending Account
Employee Assistance Program
Employee Discount Programs
Diversity and Inclusion Programs
Employee Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
End-User Services
Service Desk
Windows
Mac
Microsoft 365
Microsoft Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
Endpoint Management
Device Provisioning
Device Imaging
Device Lifecycle Management
Identity Management
Licensing
Incident Management
Request Management
Problem Management
IT Service Management
Service Levels
Escalation Management
Automation
Self-Service
ITIL
Insurance
Regulated Industry

Report this job