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Added 27 mins ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…and public health services throughout Yukon, including 24/7 emergency…
Added 2 hours ago
CR
Night Attendant- Part Time
COGIR Real Estate
Swift Current, SK
- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Courtenay, BC
- Part-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
BH
Registered Practical Nurse – Mental Health & Addictions #544-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Mental Health and Addictions, the RPN will implement and monitor services to meet the needs of individuals with significant mental health and addiction issues…
Added 2 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Pickering, ON
- Full-time
…prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
LH
Job Title Harm Reduction Worker
Lookout Housing + Health Society
Surrey, BC
- Full-time
The Harm Reduction Worker (HRW) supports Lookout’s Harm Reduction Program under the direction of the Program Manager. The HRW gives oversight of harm reduction supplies throughout the…
Added 3 hours ago
BF
Account Manager
Brett Fisher Group (Fisher Search Group)
Canada
- Full-time
We are conducting a highly selective search for an Account Manager (AM) based in Western Canada to drive adoption of life-saving respiratory technology across the region.
Added 3 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
CS
Maintenance Manager- 6 Month Contract
Cogir Senior Living
Winnipeg, MB · Kingston, ON · Portsmouth
- Full-time
Are you ready to roll up your sleeves and jump in with both feet? Is facilities management and building services your passion? Does motivating a team and delivering superior customer…
Added 3 hours ago
CD
Warehouse Manager
Charlottetown Discounters
Charlottetown, PE
- Full-time
…the heart of our operation, and we’re looking for a Warehouse Manager who’s ready to take the lead and help keep things running smoothly as we continue to…
Added 3 hours ago
TO
Control Centre Supervisor
Town of Oakville
Oakville, ON
- Full-time
Utilize the Intelligent Transportation System (ITS) to coordinate all standard, priority and emergency communications; initiating appropriate response including Emergency Services as…
Added 3 hours ago
SH
Staff Respiratory Therapist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 3 hours ago
FR
Building Manager
FirstService Residential Canada
Vancouver, BC
- Full-time
As a Building Manager, you will be responsible for the day-to-day operation of the building to ensure excellent living experience for tenants. The ideal candidate will possess the ability…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead and develop the End User Services team, overseeing service desk operations, employee devices, Microsoft 365 support, service levels, and after-hours emergency coverage. Improve the support experience through consistent service management, secure workplace technology, automation, self-service, and collaboration with IT, Security, business stakeholders, and vendors.

Requirements

A post-secondary education in Information Technology, Computer Science, or a related field is required, along with at least five years of relevant experience and two years in a team lead or people-management role. Required qualifications include Windows and Mac support, Microsoft 365 administration, endpoint management such as Intune, IT service management, team leadership, communication skills, and availability for rotational on-call coverage.

Skills

Service Desk Leadership
End-User Support
Microsoft 365 Administration
Windows Support
Mac Support
Endpoint Management
Microsoft Intune
IT Service Management
Incident Management
Request Management
Problem Management
Service-Level Management
People Leadership
Security and Compliance
Automation and Self-Service
Stakeholder Management

Benefits

Early Friday Finish
Earned Time Off
Vacation
Group Retirement Savings Plan With Employer Match
On-Site Gym
Free Weekly Fitness Classes
Educational Assistance
Career Development
Employee Benefits
Health and Wellness Spending Account
Employee Assistance Program
Employee Discount Programs
Diversity and Inclusion Programs
Employee Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
End-User Services
Service Desk
Windows
Mac
Microsoft 365
Microsoft Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
Endpoint Management
Device Provisioning
Device Imaging
Device Lifecycle Management
Identity Management
Licensing
Incident Management
Request Management
Problem Management
IT Service Management
Service Levels
Escalation Management
Automation
Self-Service
ITIL
Insurance
Regulated Industry

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