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Added 5 mins ago
A
Java Full Stack Lead
Accenture
Mississauga, ON
- Full-time
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most…
Added 20 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in Business to Business(B2B), Software as a Service (B2B SaaS), IT services, or…
Added 35 mins ago
ST
Revenue Operations Strategist
SysAid Technologies
Toronto, ON
- Full-time
…two jobs at once. You'll set revenue strategy with the exec team: how a global sales org plans, forecasts, and sells. Then you'll build the workflows that carry it out. Most of that…
Added 50 mins ago
SL
Human Resources Coordinator - Automotive Building
Sodexo Live!
Toronto, ON
- Part-time
…world and creating lasting memories for visitors, guests, and team members. Working with Sodexo Live! is more than a job; it's an opportunity to be part of something greater. Here, you'll…
Added 2 hours ago
Manager Portfolio and Building Services
City of Vancouver
Vancouver, BC
With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the…
Added 2 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
Serving as a senior member of the Legal Team, sharing expertise, mentoring colleagues and contributing to the continued development of legal capabilities, processes, standards and best…
Added 3 hours ago
NW
Associate Engineer/Scientist/Technical Officer
Nuclear Waste Management Organization
Ignace, ON
- Full-time
The NWMO has been guided for more than 20 years by a dedicated team of world-class scientists, engineers and Indigenous Knowledge Holders who are developing innovative and collaborative…
Added 3 hours ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…fostering alignment and successful execution. You'll adeptly lead a team, oversee financials, and prioritize resident satisfaction for a cohesive, high-achieving culinary operation.…
Added 3 hours ago
CR
Culinary Manager- 6 Month Contract
COGIR Real Estate
Calgary, AB
- Full-time
…fostering alignment and successful execution. You'll adeptly lead a team, oversee financials, and prioritize resident satisfaction for a cohesive, high-achieving culinary operation.…
Added 3 hours ago
G
Quality Manager
Ganotec
Toronto, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 3 hours ago
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Manager - Post Anesthesic Recovery
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community…
Added 3 hours ago
H
My Connection Specialist
HealthCareersInSask.ca
Regina, SK
- Full-time
…Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in providing courteous and efficient service to all human resource customers and…
Added 3 hours ago
BB
Process Engineer
Breathaplasta by Adaptavate
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…plasterboard. This position will be a core part of our Engineering team, responsible for developing our engineering platforms and report to the Chief Operations…
Added 3 hours ago
K
Manager, National CPA Program (12 months secondment)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
…compliance responsible for the supervision of daily program operations and team…
Added 3 hours ago
PP
Clinic Manager
People Prodigy Recruitment
Port Alberni, BC
- $75,000 to $80,000 CAD / year
- Full-time
As Clinic Manager, you'll oversee the day-to-day operations of the clinic and lead a founding MOA team supporting four family physicians (each seeing roughly 20–30 patients per day). Your…
Added 3 hours ago
AS
Senior/Lead Business Analyst- BMT
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Toronto, ON
- $45 to $60 USD / hour
- Contract
Lead Business Analyst, Commercial Banking and Billing Automation
Added 3 hours ago
FOH Keyholder
Fire & Flower Inc.
Victoria, BC
Ability to lead a team as well as work as part of a team
Added 3 hours ago
8
Environmental Field Coordinator
81c0aabf-6f03-44c5-9c88-1eda433fbbd5
BC
- $45 CAD / hour
Coeur Mining, Inc. is a U.S.-based, well-diversified, growing precious metals producer with five wholly owned operations: the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo…
Added 4 hours ago
BC
Director of People & Culture
Bulk Carriers (P.E.I.) Limited
Clyde River, PE
- Full-time
Lead, coach, and develop a high performing People & Culture team
Added 4 hours ago
CD
Warehouse Manager
Charlottetown Discounters
Charlottetown, PE
- Full-time
This role is a great opportunity for someone who enjoys leading a team, improving operations, and being part of a growing company that values efficiency, innovation, and teamwork.
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 4 hours ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead and develop the End User Services team, overseeing service desk operations, employee devices, Microsoft 365 support, service levels, and after-hours emergency coverage. Improve the support experience through consistent service management, secure workplace technology, automation, self-service, and collaboration with IT, Security, business stakeholders, and vendors.

Requirements

A post-secondary education in Information Technology, Computer Science, or a related field is required, along with at least five years of relevant experience and two years in a team lead or people-management role. Required qualifications include Windows and Mac support, Microsoft 365 administration, endpoint management such as Intune, IT service management, team leadership, communication skills, and availability for rotational on-call coverage.

Skills

Service Desk Leadership
End-User Support
Microsoft 365 Administration
Windows Support
Mac Support
Endpoint Management
Microsoft Intune
IT Service Management
Incident Management
Request Management
Problem Management
Service-Level Management
People Leadership
Security and Compliance
Automation and Self-Service
Stakeholder Management

Benefits

Early Friday Finish
Earned Time Off
Vacation
Group Retirement Savings Plan With Employer Match
On-Site Gym
Free Weekly Fitness Classes
Educational Assistance
Career Development
Employee Benefits
Health and Wellness Spending Account
Employee Assistance Program
Employee Discount Programs
Diversity and Inclusion Programs
Employee Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
End-User Services
Service Desk
Windows
Mac
Microsoft 365
Microsoft Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
Endpoint Management
Device Provisioning
Device Imaging
Device Lifecycle Management
Identity Management
Licensing
Incident Management
Request Management
Problem Management
IT Service Management
Service Levels
Escalation Management
Automation
Self-Service
ITIL
Insurance
Regulated Industry

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