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Added 7 mins ago
MS
DevOps Manager
Motorola Solutions
Vancouver, BC · BC · British Columbia,CAN Offsite
- Full-time
We're seeking a highly motivated DevOps Manager to empower our global development organization. If you thrive in leading cross-functional teams, collaborating across diverse locations, and…
Added 36 mins ago
BG
Contremaître de chantier | Field Foreman
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 52 mins ago
BG
Foreman Service_CA
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 52 mins ago
BG
Foreman
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders…
Added 52 mins ago
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
…combining computer vision, mobile robots, advanced end-of-arm tooling, high-degree-of-freedom movement, and state-of-the-art AI. We collaborate with teams across Amazon worldwide to…
Added 1 hour ago
BG
Foreman - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 1 hour ago
BG
Foreman Service
Brandt Group of Companies
Prince George, BC
- Full-time
…also responsible for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 1 hour ago
FC
Manager, End User Services
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based…
Added 1 hour ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Added 1 hour ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Added 1 hour ago
BG
Shop Foreman - Agriculture
Brandt Group of Companies
Pincher Creek, AB
- Full-time
…Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders…
Added 1 hour ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Experience with Oracle Enterprise Manager (OEM) or equivalent tooling for database monitoring, alerting, diagnostics, and operational visibility.
Added 2 hours ago
Heavy Duty Mechanic (Shop & Field Service)
Infracon Construction Inc.
Merritt, BC
Reports To: Equipment Manager / Service Manager
Added 2 hours ago
R
Program Manager
Resonaite
Belleville, ON
- $85,000 to $100,000 CAD / year
- Full-time
Manage Customer tooling approval process to optimize cash flow.
Added 2 hours ago
MI
Apprentice - Millwright
Magna International
St. Thomas, ON
- $33.32 to $40.64 CAD / hour
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 2 hours ago
O
Customer Experience Test Automation Intern
OpusClip
Burnaby, BC
- $25 to $28 CAD / hour
- Full-time
Added 3 hours ago
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Integration Platform Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an Integration Platform Manager for one of our clients in Montreal area. Reporting to the Director, Integration Services, the Integration Platform Manager is responsible…
Added 3 hours ago
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U SPORTS Winter Intern
M2 Partners
Toronto, ON
- Full-time
Added 3 hours ago
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Press Operator
Multimatic
East Gwillimbury, ON · Multimatic Dynamic Suspensions
- Full-time
Report any abnormalities or unsafe conditions of parts or machinery to the department leadhand, supervisor, or manager.
Added 3 hours ago
LN
Corporate Mechanical Maintenance Specialist
Logic NDT Solutions
Calgary, AB
- Full-time
The Corporate Mechanical Maintenance Specialist functions as a portfolio-wide Reliability and Asset Manager, shifting our multi-entity operations from reactive repairs to proactive asset…
Added 3 hours ago
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Senior Manager, Advice Innovation & Experience (16-month Fixed Term Contract)
Wealthsimple Technologies
Remote, Canada
- $156,000 to $195,000 CAD / year
- Full-time
- Remote
Build the advisor tooling that makes advice better and faster. Work hand-in-hand with product teams and advisors to take advisor tooling from manual to automated. You set the requirements,…
Added 4 hours ago
A
Business Development Representative
Alphabyte
Canada
- Full-time
…pre-researched lead lists, follow a proven call script, and use AI tooling every day to prepare, log and follow…
Added 4 hours ago
MI
Program Manager (Tooling)
Magna International
Brampton, ON
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 4 hours ago
MI
Apprentice - Tool & Die
Magna International
St. Thomas, ON
- $33.32 to $40.64 CAD / hour
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 4 hours ago
MI
Apprentice - Electrician
Magna International
St. Thomas, ON
- $33.32 to $40.64 CAD / hour
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…

First Canadian Financial Group

Manager, End User Services

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Director, Information Technology and Security, the Manager, End User Services will lead the team that supports workplace technology across the organization. Based in Sherwood Park, you will oversee the service desk, employee devices, and Microsoft 365 support while building a responsive, secure, and consistent support experience. This is a people leadership role. You will develop the team, set service standards, manage workload and coverage, and work closely with Infrastructure and Security and business stakeholders.

Essential Responsibilities

End User Support & Service Desk

Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
Set and manage service levels, response and resolution targets, support queues, and escalation paths.
Oversee workspace support for laptops, desktops, peripherals, and mobile devices, including provisioning, imaging, and lifecycle management.
Improve the end-user experience through proactive support, knowledge articles, and self-service.
Ensure support processes follow security, access, and compliance requirements.

Microsoft 365 & Workplace Technology

Administer and support the Microsoft 365 environment, including Teams, SharePoint, Exchange and email, and OneDrive.
Manage identities, licensing, mailboxes, groups, and collaboration workspaces in line with security and governance standards.
Standardize and secure endpoint configuration and device management, including modern endpoint tooling.
Support onboarding, offboarding, and access changes for staff in coordination with the security team.

Service Management & Continuous Improvement

Establish and maintain service management practices for incident, request, and problem management, with clear documentation.
Track support metrics and user satisfaction, and drive continuous improvement.
Introduce automation and self-service to improve support efficiency and consistency.
Participate in and coordinate rotational after-hours, weekend, and statutory-holiday emergency support coverage.

Leadership

Build, lead, and develop a high-performing End User Services team, managing performance, workload, and coverage.
Foster a service-oriented, accountable, and continuously improving support culture.
Coach and mentor team members and support their capability growth.
Establish strong working relationships across IT & Security, the business, and vendors.
Other duties as assigned.

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field is required.
Minimum of 5 years of experience in end-user support, service desk, or IT operations, including at least 2 years in a team lead or people-management role, is required.
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange and email, OneDrive) is required.
Experience with modern endpoint management and device tooling, such as Microsoft Intune, is required.
Strong understanding of IT service management practices for incident, request, and problem management is required.
Experience managing service levels, support queues, and escalation is required.
Proven people-leadership ability to build and develop a support team and drive a service culture is required.
ITIL certification and Microsoft 365 certifications are considered an asset.
Experience in financial services, insurance, or another regulated industry is considered an asset.
Ability to work a rotational on-call schedule, including weekend and statutory-holiday emergency support, is required.
Strong communication, organizational, and stakeholder management skills are required.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is considered an asset.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Lead and develop the End User Services team, overseeing service desk operations, employee devices, Microsoft 365 support, service levels, and after-hours emergency coverage. Improve the support experience through consistent service management, secure workplace technology, automation, self-service, and collaboration with IT, Security, business stakeholders, and vendors.

Requirements

A post-secondary education in Information Technology, Computer Science, or a related field is required, along with at least five years of relevant experience and two years in a team lead or people-management role. Required qualifications include Windows and Mac support, Microsoft 365 administration, endpoint management such as Intune, IT service management, team leadership, communication skills, and availability for rotational on-call coverage.

Skills

Service Desk Leadership
End-User Support
Microsoft 365 Administration
Windows Support
Mac Support
Endpoint Management
Microsoft Intune
IT Service Management
Incident Management
Request Management
Problem Management
Service-Level Management
People Leadership
Security and Compliance
Automation and Self-Service
Stakeholder Management

Benefits

Early Friday Finish
Earned Time Off
Vacation
Group Retirement Savings Plan With Employer Match
On-Site Gym
Free Weekly Fitness Classes
Educational Assistance
Career Development
Employee Benefits
Health and Wellness Spending Account
Employee Assistance Program
Employee Discount Programs
Diversity and Inclusion Programs
Employee Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
End-User Services
Service Desk
Windows
Mac
Microsoft 365
Microsoft Teams
SharePoint
Exchange
OneDrive
Microsoft Intune
Endpoint Management
Device Provisioning
Device Imaging
Device Lifecycle Management
Identity Management
Licensing
Incident Management
Request Management
Problem Management
IT Service Management
Service Levels
Escalation Management
Automation
Self-Service
ITIL
Insurance
Regulated Industry

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