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Added 4 mins ago
LC
Health Department Manager
Loblaw Companies Limited
Penticton, BC
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 4 mins ago
U
Human Resources Generalist
Univeris
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
…uncompromising standard of talent. As we scale our international operations, the Human Resources Generalist serves as the core operational anchor of our Human Resources department and an…
Added 4 mins ago
WI
HSE Site Representative
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Lead site-level safety activities, including orientations, worker instruction and training, daily tailgate meetings, weekly safety meetings, and coordination across multi-employer worksites.
Added 4 mins ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s…
Added 4 mins ago
KI
Senior Planner/Scheduler, Infrastructure
KAPP Infrastructure Inc.
Vaughan, ON
- $75,000 to $105,000 CAD / year
- Full-time
…serve as a trusted planning advisor to project management and operations…
Added 4 mins ago
Engineer, Power Systems
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Calgary, AB
Work environment: Hybrid (3 days in office, 2 days WFH). Employees must be available to work in the office up to five (5) days per week when required to support business priorities.
Added 4 mins ago
P4
Renovations Lead
Pier 4 Ltd
Cambridge, ON
- Full-time
Lead Renovation Projects. Build High-Performing Teams. Drive Results.
Added 4 mins ago
TS
Administration/Project Coordinator
The Salvation Army in Canada
Toronto, ON
- Full-time
Provide comprehensive administrative support to the Youth Department, managing correspondence, calendars, meetings, travel arrangements, and day-to-day office operations.
Added 4 mins ago
AL
Experienced Technical Business Analyst - Data Support
Acturis Limited
Victoria, BC
- Full-time
…exciting opportunities for growth in a new marketplace and our office is based in Victoria,…
Added 4 mins ago
TO
Process Safety Engineer
Tourmaline Oil Corp
Calgary, AB
- Full-time
We are seeking a Process Safety Engineer to join our Calgary office beginning January 2027.
Added 4 mins ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
Strategy, Performance & Department Operations
Added 4 mins ago
AY
Global Operations Coordinator
Avison Young | Canada
Toronto, ON
- Full-time
The Global Operations Coordinator serves as a trusted partner to the COO, providing high-level executive support, project coordination, and administrative support.
Added 4 mins ago
SG
Sales and Operations Support Assistant
Senstronic Group
Mississauga, ON
- Full-time
…subsidiaries, you will play a key role in supporting our commercial operations and ensuring excellent customer service. You…
Added 4 mins ago
TH
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
…cost, quality, and schedule. Working closely with Restaurant Operations, Product, Engineering, Infrastructure, Supply Chain, Finance, Procurement, and external partners, this leader drives…
Added 4 mins ago
V
Director, Paid Media
VaynerX
Toronto, ON
- Full-time
The Media Director, Buying will be tasked with high level operations management, fostering client relationships, and overseeing buying strategy and executional excellence. The Director…
Added 4 mins ago
CB
Accounts Receivable Specialist
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Montreal, QC
- Full-time
…join our Finance team. Reporting to the Accounts Receivable Lead, this role is responsible for supporting day-to-day accounts receivable operations, managing credit applications and…
Added 4 mins ago
PG
General Counsel
PRA Group (Nasdaq: PRAA)
Montreal, QC
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the Vice President, the General Counsel will lead the corporate governance function for the Canadian operations. You will review and draft legal documents and agreements…
Added 4 mins ago
KI
Engineered Wood Product (EWP) Design Manager
KOTT Inc.
Uxbridge, ON
- Full-time
A team player with a customer service focus, you will establish positive working relationships with all relevant stakeholders, lead with integrity, and demonstrate KOTT’s five core values.
Added 19 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Leadership responsibility, for managing the day to day operations to ensure the standards of the contract are met in a cost effective, safe and efficient manner. Responsible to increase…
Added 19 mins ago
A
Technology Strategy & Transformation Consultant
Accenture
Ottawa, ON · Toronto, ON
- Full-time
Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy
Added 19 mins ago
Procurement Specialist
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ON · CAN - Ontario Line North
Provide feedback to the Procurement Lead and Deputy Procurement Lead for continuously improving the procurement process.
Added 19 mins ago
Senior Operations Manager, Home Safety
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Toronto, ON
Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our…
Added 19 mins ago
UO
Program Director, Drone Transport Initiative
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Health Engagement | Dean's Office | Faculty of Medicine
Added 19 mins ago
YO
After-School Program Lead
YMCA of Hamilton|Burlington|Brantford
Brantford, ON
- Part-time
The After-School Program Lead reports directly to the Area Supervisor, Beyond the Bell (BTB). This position is responsible for coordination and direct program delivery at a BTB location.…
Added 19 mins ago
Associate Product Owner
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote…

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Sep 29, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications

5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3-5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Build and lead the Group Administration team, establishing scalable workflows and best practices for group implementation and ongoing plan and member administration. Improve the administration platform and service delivery, manage escalations, develop team capability, and use operational metrics to drive continuous improvement.

Requirements

Requires 5–10 years of group benefits administration experience and 3–5 years in people leadership or senior supervision, with experience improving administrative processes and developing teams. A bachelor's degree in Business Administration, Human Resources, or an equivalent qualification is required; strong organizational and communication skills are expected, while insurance designations and English-French bilingualism are assets.

Skills

Group Benefits Administration
People Leadership
Team Recruitment and Development
Process Design
Workflow Design
Plan Administration
Benefits System Requirements
Client Service
Escalation Management
Performance Management
Operational Metrics
Continuous Improvement
Capacity Planning
Data Quality
Privacy and Compliance
Microsoft Office

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Plan Setup
Member Administration
Plan Sponsors
Group Administration Platform
Benefits Administration Software
CRM Software
Microsoft Office Suite
Process Design
Workflow Design
Service Delivery
Team Recruitment
Training and Onboarding
Capacity Planning
Service Levels
Operational Metrics
Continuous Improvement
Data Quality
Privacy Controls
Compliance
Client Experience
Claims
Underwriting
Insurance
LOMA
CEBS/GBA
ICA
Bilingual English-French

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