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Added 12 mins ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
This position reports to the CMS Senior Manager and works closely with the CMS Co-Directors and Faculty Community Liaison. This position requires collaboration with a wide range of partners…
Added 12 mins ago
TU
Research Assistant
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
All work performed by the research assistant will be reviewed by the Data Manager and Biostatistician. Inappropriate judgment or error on the part of the research assistant will result in…
Added 12 mins ago
TU
In Vivo Research Assistant/Technician 2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 12 mins ago
TU
Academic and Student Programs Coordinator
The University of British Columbia
Kelowna, BC
- $5,519 to $6,326 CAD / month
- Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 12 mins ago
TU
Registered Veterinary Technologist
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 12 mins ago
GF
District Sales Manager
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
Reviews and analyzes weekly and monthly reports to drive sales, margin, manage accounts receivable, develop staff, and to identify problems and solutions. Develop and submit periodic…
Added 12 mins ago
AR
General Manager
Aramark Remote Workplace Services Ltd
AB · Alberta, Canada
- Full-time
ARAMARK Remote Workplace Services is growing and seeking an experienced General Manager to support our remote lodge operations across Canada. We call it hospitality. You call it home.…
Added 12 mins ago
KR
Senior Manager, IT Internal Audit
Kassen Recruitment
Saint John, NB
- $115,000 to $200,000 CAD / year
- Full-time
Ability to lead a team of approximately four to five employees while balancing engagement delivery and staff development.
Added 12 mins ago
JH
Assistant Restaurant Manager - Fine Dining
JRoss Hospitality Recruiters
Ucluelet, BC
- Full-time
As Assistant Restaurant Manager, you will play an important leadership role within the front-of-house team, partnering with the ownership and leadership team to deliver exceptional guest…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 12 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 12 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 12 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 12 mins ago
TS
Shift Supervisor
The Salvation Army in Canada
Calgary, AB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 12 mins ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 12 mins ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 12 mins ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 12 mins ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 12 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 12 mins ago
TS
Laundry Aide-1
The Salvation Army in Canada
Toronto, ON
- Part-time
Reporting to the Facilities and Environmental Manager, the Laundry Aide is responsible for washing and caring for the home’s linen supply and residents’ personal clothing within the…
Added 12 mins ago
CM
Case Manager
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · Scarborough, ON
- $54,943 to $60,203 CAD / year
- Full-time
Case Manager – New Dimensions Assertive Community Treatment Team (ACTT) – Full-Time, 6 Month Contract

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Sep 29, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications

5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3-5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Build and lead the Group Administration team, establishing scalable workflows and best practices for group implementation and ongoing plan and member administration. Improve the administration platform and service delivery, manage escalations, develop team capability, and use operational metrics to drive continuous improvement.

Requirements

Requires 5–10 years of group benefits administration experience and 3–5 years in people leadership or senior supervision, with experience improving administrative processes and developing teams. A bachelor's degree in Business Administration, Human Resources, or an equivalent qualification is required; strong organizational and communication skills are expected, while insurance designations and English-French bilingualism are assets.

Skills

Group Benefits Administration
People Leadership
Team Recruitment and Development
Process Design
Workflow Design
Plan Administration
Benefits System Requirements
Client Service
Escalation Management
Performance Management
Operational Metrics
Continuous Improvement
Capacity Planning
Data Quality
Privacy and Compliance
Microsoft Office

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Plan Setup
Member Administration
Plan Sponsors
Group Administration Platform
Benefits Administration Software
CRM Software
Microsoft Office Suite
Process Design
Workflow Design
Service Delivery
Team Recruitment
Training and Onboarding
Capacity Planning
Service Levels
Operational Metrics
Continuous Improvement
Data Quality
Privacy Controls
Compliance
Client Experience
Claims
Underwriting
Insurance
LOMA
CEBS/GBA
ICA
Bilingual English-French

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