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Added 4 mins ago
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Business Development Manager: GTA East
Caesarstone
Vaughan, ON
- Full-time
Business Development Manager: GTA East (Richmond Hill - Trenton)
Added 18 mins ago
PA
Sales Manager
PAL Airlines
Sept-Îles, QC
- Full-time
Respond to client inquiries, requests or issues. Working with various internal departments to ensure customer needs are met;
Added 18 mins ago
LA
Senior Project Engineering Manager - Power Generation
LVI Associates
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking a Senior Project Engineering Manager to lead the execution of complex power generation projects across engineering and EPC delivery programs. This individual will…
Added 18 mins ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior Project Manager / Leader to oversee complex Audio-Visual (AV), Videoconferencing, Telecommunications, and IT Infrastructure projects within the…
Added 18 mins ago
GP
Manager
GGA Partners™
Toronto, ON
- Full-time
Role Description We are seeking a Manager to join our Transaction Advisory & Commercial Strategy division. This is a hands-on leadership role for a commercially minded professional who can…
Added 18 mins ago
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Operations Manager, Mortgage & Lending
Aplin
Calgary, AB
- Full-time
Our client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a…
Added 18 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 18 mins ago
A
Architectural Construction Project Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The Architectural Construction Project Manager is responsible for the end-to-end delivery of architectural scope across transit stations and associated facilities as part of a major rail…
Added 18 mins ago
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Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 18 mins ago
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Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 18 mins ago
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Customer Onboarding Manager
American Express Global Business Travel
Canada
- Full-time
As a project manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning…
Added 34 mins ago
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Manager, Assurance and Accounting
ACCA Careers
London, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 34 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 34 mins ago
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Business Development Manager
CAE
Ottawa, ON
- Full-time
…relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of…
Added 34 mins ago
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Mortgage Specialist
BMO
Calgary, AB · GLENMO
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 34 mins ago
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Mortgage Specialist
BMO
Ajax, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 48 mins ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
The Assistant General Manager plays a key leadership role in supporting the General Manager with the overall operations of Western Canada. This position is responsible for fostering strong…
Added 48 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 48 mins ago
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Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 48 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 48 mins ago
GO
Access Management Analyst
Government of New Brunswick
NB · NB, Canada
- Full-time
As a member of the Technology Services team, you will be reporting to the Access Management Manager and will be responsible for managing access to the Corporate Network and applications.
Added 48 mins ago
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Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
…& Metals (M&M) team. Reporting to the Mechanical Department Manager, this position is located in our Saskatoon, SK…
Added 1 hour ago
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Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Client service processes and the overall experience we provide to plan sponsors and members.
Added 1 hour ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
…workflows, technology, service delivery, team capability and client…
Added 1 hour ago
MT
Warehouse Logistics Manager
Modern Technical Staffing Inc.
Alliston, ON
- $100,000 to $115,000 CAD / year
- Full-time
Our client in Alliston is looking for a Warehouse Logistics Manager. They are seeking someone has been employed as a Warehouse Logistics Manager or Supervisor with a manufacturing company…

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, T5K 0J8, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5–10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.
Division direction beyond your own function: you'll take part in leadership and strategic planning sessions alongside the President, Vice President, Directors and fellow Managers.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications:

5–10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3–5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Manager, Group Administration will build and lead the administration team while designing and implementing scalable workflows and processes. They will also act as a key stakeholder in system development and collaborate with senior leadership to support business growth.

Requirements

Candidates must have 5–10 years of group benefits administration experience and 3–5 years in a leadership role. A bachelor's degree in Business Administration or Human Resources is required, with insurance designations considered a significant asset.

Skills

Group benefits administration
Team leadership
Process design
Workflow optimization
Strategic planning
Client service
Performance management
Operational metrics
Data quality
Compliance
Mentoring
Recruitment
System requirements
Conflict resolution
Capacity planning

Benefits

Vacation and earned time off
Group retirement savings plan with employer match
Employee benefits
Health and wellness spending account
Educational assistance
Career development
One-hour early finish on Fridays
Employee assistance program
Employee discount programs
On-site gym
Bilingualism premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Administration
Leadership
Operations
Process Improvement
Workflow Design
Client Experience
Strategic Planning
Performance Management
Capacity Planning
Compliance
Data Quality
LOMA
CEBS
GBA
ICA
Microsoft Office
CRM
Recruitment
Mentoring
Financial Services
Insurance

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