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Senior Director Process Engineering - NORAM
Veolia | Water Tech
ON · Ontario, Canada
- $169,000 to $220,000 CAD / year
- Full-time
Lead, develop, and expand a high-performing team of process engineering professionals.
Added 1 min ago
FI
Process Excellence Consultant
FP Inc.
Toronto, ON
- $50 to $64 CAD / hour
- Contract
Lead current-state process mapping, root cause analysis, and future-state process design to support strategic transformation priorities.
Added 1 min ago
SM
Financial Controller
Screenco Manufacturing Ltd.
Concord, ON
- Full-time
· Proven ability to lead a small team while retaining hands-on ownership of accounting deliverables.
Added 1 min ago
AC
Senior Controller
Action Contents & Moving
Richmond, BC
- $110,000 to $150,000 CAD / year
- Full-time
You will lead a lean finance function supported by the Office Manager, with the opportunity to shape the team, processes and systems as the business grows.
Added 1 min ago
Senior Auditor
Independent Electricity System Operator
Canada
Lead a diverse portfolio of technology, operational, and compliance audits that help the organization manage risk, strengthen controls, and achieve its strategic objectives.
Added 1 min ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
Lead the conceptualization, design, build, and commissioning of evolving hands-on learning stations in alignment with departmental educational goals.
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UO
Lead, Enterprise Risk Management & Quality Assurance
University of Alberta
Edmonton, AB
- Full-time
Lead a team of assurance professionals and consultants to accomplish quality and risk objectives. Provide coaching and development for these staff.
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Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual…
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O&
Senior Cook - Sixty-Eight
Oliver & Bonacini
Toronto, ON
- $19 to $22 CAD / hour
- Full-time
…thrive in fast-paced, high-volume environments. Senior Cooks lead their station with confidence, give clear direction, and work independently while following the guidance of the Sous Chef…
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Senior Manager, Lending Compliance
Financeit
Remote, Canada
- Remote
Prepare monthly reporting for the Senior Leadership Team and quarterly updates for the Board of Directors and Executive Team on key compliance items.
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Audit Manager I, Global Compliance (ATH 1167)
TD
Toronto, ON
- Full-time
Execute testing of controls such as but not limited to walkthroughs (leading and documentation), test scripts (development and execution), and issue management (identification and capturing…
Added 1 min ago
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Director, Security Architecture
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
You will represent the Security Architecture team across our enterprise architecture and technology community, shaping how security is designed into everything we build including the AI…
Added 1 min ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
Works with the ATS design and assembly team, project manager, and the customer to develop, test, and implement system solutions, including prototype equipment, that meet the customer's…
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Supply Chain Manager
Amico
Toronto, ON · North York, ON
- Full-time
The Supply Chain Manager is responsible for leading and supporting a team of Buyers and Logistics personnel for all phases of the Ontario Line Elevated Guideway and Stations project. You…
Added 2 mins ago
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District Manager
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Lead, challenge, motivate, develop, and coach General Managers, ensuring an ongoing focus on development.
Added 16 mins ago
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Manager, Financial Reporting
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Business Intelligence Specialist
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Controller
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We’re looking for a CPA-designated accounting leader to lead our accounting team through a pivotal 12 months. You’ll own day-to-day accounting operations and the year-end audit, keep…
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BP
Director, Finance
BC Pavilion Corporation (PavCo)
Vancouver, BC
- $125,000 to $140,000 CAD / year
- Full-time
…leadership across the organization. Working closely with the Finance team, senior leadership, and operational stakeholders, this role ensures best-in-class financial reporting, analysis,…
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Senior Design Project Manager
GagaMuller
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With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business and grow a career…
Added 31 mins ago
Human Resources - Payroll and Benefits Specialist
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Lead the year-end payroll processing, including preparation of T4, T4A, W-2, and other required tax documents, ensuring compliance with all tax filings.
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Cash Manager
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We are seeking a Cash Manager to lead Cooke’s global cash and liquidity management, including daily cash positioning, cash flow forecasting, and payment operations. Reporting to the…
Added 47 mins ago
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Senior Maintenance Technician
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- Full-time
Join our team as a Senior Maintenance Technician, where you will take ownership of the reliability, performance, and continuous improvement of our facility infrastructure, production…
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Data Center Electrician
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First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, T5K 0J8, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5–10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.
Division direction beyond your own function: you'll take part in leadership and strategic planning sessions alongside the President, Vice President, Directors and fellow Managers.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What you'll do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications:

5–10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3–5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Manager, Group Administration will build and lead the administration team while designing and implementing scalable workflows and processes. They will also act as a key stakeholder in system development and collaborate with senior leadership to support business growth.

Requirements

Candidates must have 5–10 years of group benefits administration experience and 3–5 years in a leadership role. A bachelor's degree in Business Administration or Human Resources is required, with insurance designations considered a significant asset.

Skills

Group benefits administration
Team leadership
Process design
Workflow optimization
Strategic planning
Client service
Performance management
Operational metrics
Data quality
Compliance
Mentoring
Recruitment
System requirements
Conflict resolution
Capacity planning

Benefits

Vacation and earned time off
Group retirement savings plan with employer match
Employee benefits
Health and wellness spending account
Educational assistance
Career development
One-hour early finish on Fridays
Employee assistance program
Employee discount programs
On-site gym
Bilingualism premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Administration
Leadership
Operations
Process Improvement
Workflow Design
Client Experience
Strategic Planning
Performance Management
Capacity Planning
Compliance
Data Quality
LOMA
CEBS
GBA
ICA
Microsoft Office
CRM
Recruitment
Mentoring
Financial Services
Insurance

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