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Added 7 mins ago
T
Senior IT Developer
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
As a key member of the ATM Support and Delivery teams, the successful candidate will be required to work with a highly interactive team and will be responsible for the development and…
Added 7 mins ago
M
HR Vendor Relationship Manager
McKesson
Mississauga, ON
- Full-time
The HR Technology Vendor Relationship Manager owns the business relationship and value realization for a portfolio of HR owned technology vendors and platforms. This role works autonomously…
Added 21 mins ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
…on complex, meaningful initiatives where strong technology delivery contributes to the resilience of an organization that serves people across Ontario. We are looking for an experienced IT…
Added 21 mins ago
STEM Manager – Thunder Bay Community Engagement
Science North
Thunder Bay, ON
As the STEM Manager – Thunder Bay Community Engagement Team you will work with the dynamic STEM team, based in Sudbury, Thunder Bay, and Sault Ste Marie, to lead the development and…
Added 21 mins ago
NY
Food Security Coordinator
North York Women's Shelter
Toronto, ON · North York, Ontario
- Full-time
Maintain, order, stock and maintain inventory of food, supplies and/or kitchen utensils in consultation with Programs and Services Manager or designate.
Added 21 mins ago
W
Operations Project Manager
WithBureau
Vancouver, BC
- Full-time
The Operations Project Manager owns delivery for Bureau's larger client accounts, from signed order through to a Perfect Install: every booth Fully Complete, on the promised date, with a…
Added 22 mins ago
A
Machine Learning Engineer
Altis
Toronto, ON
- $65 to $75 CAD / hour
- Contract
…MLOps practices that improve reliability, performance, and the delivery of AI solutions across the…
Added 22 mins ago
W
Senior Account Manager
Worldhire
Toronto, ON · Greater Toronto Area, Canada
- $275,000 to $325,000 CAD / year
- Full-time
Change-Request (CR) & SOW Monetization: Systematically convert ongoing delivery requirements, architectural roadmaps, and business demands into structured commercial Statements of Work…
Added 22 mins ago
TT
Manager, Customer Service & Operations
The Talent Company
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
The Talent Company is conducting a confidential search on behalf of an established organization seeking an experienced Manager, Customer Service & Operations.
Added 36 mins ago
TU
Traffic Control Person (TCP)
The Universal Group
Vancouver, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
TU
Traffic Control Person (TCP)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Chilliwack, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Prince George, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Quesnel, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Fort St. John, BC
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…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Victoria, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Duncan, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
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Traffic Control Person (TCP)
The Universal Group
Nanaimo, BC
- Full-time
…hazards. You will also play a critical role in upholding quality, delivery, safety, and responsiveness requirements, ensuring that the company's operations run smoothly and without…
Added 36 mins ago
PF
Project Manager, Professional Services
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Toronto, ON
- $110,000 to $120,000 CAD / year
As a Project Manager, you will oversee the end-to-end delivery of projects, ensuring they are completed on time, within scope, and within budget. Acting as the main point of contact for…
Added 37 mins ago
Assistant Manager, Performance Improvement
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The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective…
Added 37 mins ago
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Program Supervisor (Warehouse Academy)
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- Full-time
Under the guidance of the Manager, Program Delivery, the Warehouse Academy Program Supervisor is responsible for assisting with the development, supervision and coordination of the…
Added 51 mins ago
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Territory Retail Sales Manager
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Assist the distribution department as required to maintain sales and relationships and to support corporate initiatives and programs and provide emergency delivery support when called upon
Added 51 mins ago
SI
Senior Product Manager
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Toronto, ON
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 51 mins ago
SG
Engineering Coordinator, Development
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Woodbridge, ON
- Full-time
…project budgets and schedules, and supporting the successful delivery of development…
Added 51 mins ago
Senior Corporate Accountant
Destination Canada
Vancouver, BC
Reporting to the Manager, Finance, the Senior Corporate Accountant supports the accurate, timely and consistent delivery of Destination Canada’s financial reporting and period-end close…

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.
Division direction beyond your own function: you'll take part in leadership and strategic planning sessions alongside the President, Vice President, Directors and fellow Managers.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications

5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3-5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Build and lead the Group Administration team, establishing scalable workflows and best practices for plan setup, member administration, and ongoing service. Improve administration systems and client experience, manage escalations, develop team capability, and report on operational performance to senior leadership.

Requirements

Requires 5–10 years of group benefits administration experience and 3–5 years in people leadership or senior supervision, with experience building or significantly improving an administration function. A bachelor's degree in Business Administration, Human Resources, or equivalent is required; insurance designations and English-French bilingualism are assets.

Skills

Group Benefits Administration
People Leadership
Team Recruitment and Development
Process Design
Workflow Design
Plan Administration
Client Service
Stakeholder Management
Escalation Management
Operational Metrics
Continuous Improvement
Capacity Planning
Data Quality
Privacy and Compliance
Microsoft Office
Benefits Administration Software

Benefits

Vacation
Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Plan Setup
Member Administration
Plan Sponsors
Benefits Administration Platform
CRM Software
Microsoft Office Suite
Process Design
Workflow Design
Service Delivery
Client Experience
Capacity Planning
Service Levels
Data Quality
Privacy
Compliance
Operational Metrics
Continuous Improvement
Team Development
Recruitment
Training and Onboarding
Claims
Underwriting
Insurance
LOMA
CEBS/GBA
ICA
Bilingual English-French

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