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Added 3 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.
Added 3 mins ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 3 mins ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Identify opportunities to improve data quality and customer setup processes.
Added 3 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process…
Added 3 mins ago
SG
Human Resources Manager
Saliance Global Holdings Co. Ltd
Fairmont Hot Springs, BC
- Full-time
Reporting to the GM, the Employee Experience Manager is an active and contributing member of the department head’s team, and acts as a subject matter specialist for the Senior Leadership…
Added 3 mins ago
A
Data Manager II- FR
Altasciences
Montreal, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 3 mins ago
A
Data Manager II- FR
Altasciences
Laval, QC
- Full-time
The Data Manager II supports sponsors’ research programs by contributing to the data cleaning efforts needed to provide clean, analyzable clinical data proficiently and independently.
Added 3 mins ago
IS
Trade Compliance Manager
Iridian Spectral Technologies
Ottawa, ON
- Full-time
Health and Science Technologies (HST) is a core business segment within IDEX, serving data center & power generation, semiconductor, pharma and life sciences, industrial, and space &…
Added 3 mins ago
CC
Production Manager - CWT Kitchener
Carlisle Construction Materials
Kitchener, ON
- Full-time
The Production Manager is responsible for the safe, efficient, and cost-effective operation of the manufacturing plant during the assigned shift. This hands-on leadership role requires…
Added 3 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
Establishes and maintains warehouse and distribution performance metrics; monitors operational results, analyzes data, and leads continuous improvement initiatives to enhance efficiency,…
Added 3 mins ago
W
Licensing & Permitting Officer
WorkSafeBC
Nanaimo, BC
- Full-time
Reporting to the Manager, Licensing Services, the Licensing and Permitting Officer supports the strategic priorities of Prevention Programs & Services by serving as an Occupational Health…
Added 3 mins ago
TG
Document Controller
Trillium Guideway Partners
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
fostering effective communication and collaboration among project stakeholders. Reporting to the Document Control Manager, the Document Controller contributes significantly to the…
Added 3 mins ago
AI
Junior Data Entry Clerk
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- Full-time
Promptly identify and escalate discrepancies or data-quality concerns that cannot be independently resolved.
Added 3 mins ago
G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
…in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages…
Added 3 mins ago
TT
ERP Project Manager Canada (Remote Ottawa, CA)
Tsunami Tsolutions
Remote, Canada
- $110,000 to $145,000 CAD / year
- Full-time
- Remote
We are seeking an experienced ERP Project Manager to Lead ERP implementations and transformation initiatives for customers in Canada, the United States, and other international markets.…
Added 3 mins ago
TT
Stagiaire en tests thermiques/ Thermal Test Co-op
Teledyne Technologies Incorporated
Montreal, QC · Canada - Montreal, QC (TDY)
- Full-time
…industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental…
Added 3 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Interpret Thermo King and Carrier fault codes, alarm histories, temperature data and diagnostic reports.
Added 3 mins ago
E
Dietary Aide
Extendicare
Winnipeg, MB · LTC - Poseidon Care Centre
- Part-time
Reporting to the Nutrition Manager, the Dietary Aide assists with food preparation and serving of meals. Cleans eating, cooking, storage, and serving areas, as well as equipment. Follows…
Added 3 mins ago
E
Dietary Aide
Extendicare
Winnipeg, MB · LTC - Poseidon Care Centre
- Part-time
Reporting to the Nutrition Manager, the Dietary Aide assists with food preparation and serving of meals. Cleans eating, cooking, storage, and serving areas, as well as equipment. Follows…
Added 3 mins ago
E
Dietitian Full Time Extendicare Beauclaire
Extendicare
Axm II - Beauclaire
- Full-time
To monitor residents at high nutrition risk and those at moderate nutrition risk who are considered by the RD to require ongoing RD monitoring” and to ensure that all other residents…
Added 3 mins ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
We are looking for a talented IT Compliance & Quality Assurance Specialist to join our team. In this role, you will play a crucial role in building compliance across the IT enterprise by…
Added 17 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.
Added 17 mins ago
Lead Management Operations
Rogers Communications
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The Marketing Operations Manager is responsible for the operational execution, governance, reporting, and optimization of marketing-generated leads and campaigns across Rogers Business.…
Added 17 mins ago
FC
Senior QA Analyst
First Canadian Financial Group
Sherwood Park, AB
- Full-time
The Senior QA Analyst, reporting to the Quality Assurance Manager, is based in the Sherwood Park location. This hands-on role offers an experienced QA automation professional the…
Added 17 mins ago
SI
Talent Attraction Manager
Service Inspired Restaurants
Oakville, ON
- Other
We are seeking an innovative Talent Attraction Manager, to lead our recruitment team and the transformation of our hiring practices. This role combines strategic leadership with hands-on…

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.
Division direction beyond your own function: you'll take part in leadership and strategic planning sessions alongside the President, Vice President, Directors and fellow Managers.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications

5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3-5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Build and lead the Group Administration team, establishing scalable workflows and best practices for plan setup, member administration, and ongoing service. Improve administration systems and client experience, manage escalations, develop team capability, and report on operational performance to senior leadership.

Requirements

Requires 5–10 years of group benefits administration experience and 3–5 years in people leadership or senior supervision, with experience building or significantly improving an administration function. A bachelor's degree in Business Administration, Human Resources, or equivalent is required; insurance designations and English-French bilingualism are assets.

Skills

Group Benefits Administration
People Leadership
Team Recruitment and Development
Process Design
Workflow Design
Plan Administration
Client Service
Stakeholder Management
Escalation Management
Operational Metrics
Continuous Improvement
Capacity Planning
Data Quality
Privacy and Compliance
Microsoft Office
Benefits Administration Software

Benefits

Vacation
Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Plan Setup
Member Administration
Plan Sponsors
Benefits Administration Platform
CRM Software
Microsoft Office Suite
Process Design
Workflow Design
Service Delivery
Client Experience
Capacity Planning
Service Levels
Data Quality
Privacy
Compliance
Operational Metrics
Continuous Improvement
Team Development
Recruitment
Training and Onboarding
Claims
Underwriting
Insurance
LOMA
CEBS/GBA
ICA
Bilingual English-French

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