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Added 11 mins ago
P
Branded Retail Account Manager
Propelis
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
…legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique…
Added 11 mins ago
S&
Branded Retail Account Manager
SGS & Co
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
…legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique…
Added 11 mins ago
AE
(Winter 27) Project Engineering Co-op Student
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Provide input and support to the construction team during the execution including on-site field supervision.
Added 11 mins ago
M
Branded Retail Account Manager
Marks
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
…legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique…
Added 11 mins ago
1
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led…
Added 11 mins ago
OH
Manager, Payroll
Ontario Health atHome
ON · Ontario, Canada
- $101,626 to $121,346 CAD / year
- Full-time
Prepares financial modeling scenarios for collective bargaining and is a member of the negotiating team
Added 11 mins ago
MS
Warehouse Manager
MacDonald Search Group
Brandon, MB
- Full-time
Participate as a key member of the site leadership team, contributing to strategic initiatives and operational planning
Added 11 mins ago
SJ
Director - Finance, Data & Analytics
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…strong and engaged board of directors. We are looking for a new team member to help with gift management and donor engagement that helps to deliver the best care possible for our…
Added 11 mins ago
ME
Band Manager
MNP Executive Search & Professional Recruitment
BC · Rose Prairie, BC
- Full-time
The Band Manager is a key member of the executive leadership team and is responsible for the successful leadership and general management of the organization according to the vision,…
Added 11 mins ago
LS
Drill Coordinator
Lake Shore Gold
Timmins, ON
- Full-time
…at the local airport via multiple carriers. There are many support networks in the community including the local Timmins and District Hospital, local sports leagues for children and adults…
Added 11 mins ago
DH
Creative Services Advisor
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 11 mins ago
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Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 11 mins ago
DC
Full Time Truck Driver Class 5
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
…across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making…
Added 11 mins ago
Truck Driver with Class 5 Licence
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
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Added 11 mins ago
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Sault Ste. Marie, ON
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Added 11 mins ago
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Warehouse Associate
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Regina, SK
- Full-time
Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits.…
Added 11 mins ago
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Seasonal Sales Associate
QE Home
Penticton 1, BC
- Part-time
Every application is reviewed by a member of our team. We do not use artificial intelligence as part of our application screening or selection process.
Added 11 mins ago
QH
Keyholder
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Penticton 1, BC
- Part-time
Join QE Home's passionate retail team and become part of a Canadian company known for comfort, quality, and care. As a Keyholder, you'll be a trusted leader who supports management in…
Added 11 mins ago
RS
Hiring T4
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Hamilton, ON
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Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 11 mins ago
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Senior Director, Fundraising
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- $140,000 to $160,000 CAD / year
- Full-time
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…this role, you will work closely with other internal audit team members to apply data analytics and visualization throughout audit engagements. You will also use AI and other advanced…
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Added 26 mins ago
TH
Registered Practical Nurse - (Part Time) M Stroke Rehab I/P
Trillium Health Partners
ON · ON, Canada
- Part-time
As an active member of an interdisciplinary stroke team the candidate will be responsible for the delivery of client-centered nursing services for assigned patients.
Added 26 mins ago
TH
Nurse Practitioner - (Full Time) M Stroke Acute I/P
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Mississauga, ON
- Full-time
The Regional Stroke Nurse Practitioner (RSNP) is an integrated member of the stroke team and works in collaboration with all professionals on the Comprehensive Stroke Unit. The RSNP will…

First Canadian Financial Group

Manager, Group Administration

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
Posting language: English
Posted: Nov 3, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

Don't just lead the function. Help build it.

This isn't a role where you'll simply inherit an established playbook and manage against it.

You'll lead people and operations, but you'll also have the opportunity to influence how the function evolves - including processes, workflows, technology, service delivery, team capability and client experience.

You'll work directly with the Vice President, Claims & Administration and the President of Group Benefits, bringing your expertise into discussions about both today's operation and tomorrow's business.

We're looking for a leader who is equally comfortable coaching an employee, digging into an operational issue and stepping back to determine what needs to change strategically.

What You’ll Build

The future direction and operating model of Group Benefits Administration.
Continued evolution of our Group Administration platform.
Administration processes, workflows, standards and service delivery.
How we scale the function while maintaining a strong client and member experience.
Team structure, capability and development.
Who we hire as the function scales: role design, selection and the capabilities we need to add.
How we train and onboard new administrators, and how knowledge is shared as the team grows.
Opportunities to automate, simplify and improve administrative work.
Capacity planning and service levels: how we forecast workload, staff to it and hold turnaround commitments as volumes grow.
Data quality, privacy and compliance controls across member and plan sponsor information.
Collaboration between Administration, Claims, Underwriting, Sales and Technology.
Priorities and capabilities required to support future business growth.
Division direction beyond your own function: you'll take part in leadership and strategic planning sessions alongside the President, Vice President, Directors and fellow Managers.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Build and lead the group administration team from the ground up including recruitment, train, mentor and develop team members into a cohesive, client-focused unit.
Design and implement plan administration workflows. From new group implementation through ongoing member and plan changes that deliver accuracy and speed at scale.
Draw on your deep industry expertise to establish best practices and scalable processes that support current clients and future growth.
Act as a key stakeholder in the development and refinement of our administration system, translating operational needs into system requirements.
Embed a client service culture across the team by setting the standard for responsiveness, professionalism and proactive communication with Plan Sponsors and members.
Manage escalations and disputes with tact, working collaboratively with claimants and Plan Sponsors to reach timely, equitable resolutions.
Provide regular performance feedback and development opportunities to ensure the team has the skills and confidence to grow.
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Other duties as assigned.

Qualifications

5-10 years of group benefits administration experience, with comprehensive knowledge of plan setup, member administration and industry best practices.
3-5 years in a people leadership or senior supervisory role.
Experience building or significantly improving an administration function - process design and team development experience is highly valued.
Bachelor's degree in Business Administration, Human Resources or equivalent.
Exceptional organizational skills and the ability to manage competing priorities in a dynamic environment.
Strong interpersonal and communication skills - effective with clients, team members and senior stakeholders alike.
Proficient in Microsoft Office Suite; experience with benefits administration or CRM software is an asset.
Insurance designation (LOMA, CEBS/GBA, ICA) is a significant asset.
Bilingual English/French is an asset.
Successful completion of pre-employment screening (criminal, credit, education, reference and designation verification) is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Build and lead the Group Administration team, establishing scalable workflows and best practices for plan setup, member administration, and ongoing service. Improve administration systems and client experience, manage escalations, develop team capability, and report on operational performance to senior leadership.

Requirements

Requires 5–10 years of group benefits administration experience and 3–5 years in people leadership or senior supervision, with experience building or significantly improving an administration function. A bachelor's degree in Business Administration, Human Resources, or equivalent is required; insurance designations and English-French bilingualism are assets.

Skills

Group Benefits Administration
People Leadership
Team Recruitment and Development
Process Design
Workflow Design
Plan Administration
Client Service
Stakeholder Management
Escalation Management
Operational Metrics
Continuous Improvement
Capacity Planning
Data Quality
Privacy and Compliance
Microsoft Office
Benefits Administration Software

Benefits

Vacation
Earned Time Off
Group Retirement Savings Plan With Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance
Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Group Administration
Plan Setup
Member Administration
Plan Sponsors
Benefits Administration Platform
CRM Software
Microsoft Office Suite
Process Design
Workflow Design
Service Delivery
Client Experience
Capacity Planning
Service Levels
Data Quality
Privacy
Compliance
Operational Metrics
Continuous Improvement
Team Development
Recruitment
Training and Onboarding
Claims
Underwriting
Insurance
LOMA
CEBS/GBA
ICA
Bilingual English-French

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