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Added 1 hour ago
Master Data Mgmt Analyst
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Full-time
…above market retirement savings plan and market competitive group…
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Senior Business Analyst – Finance Projects
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Full-time
…to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are…
Added 7 hours ago
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Added 21 hours ago
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Added 1 day ago
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First Canadian Financial Group

Senior Group Benefits Administrator

Edmonton, AB, T5K 0J8, Canada

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

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Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Senior Group Benefits Administrator, reporting to the Manager, Group Administration is based in our downtown Edmonton location. This is a key role within our organization and is responsible for supporting the day to day operations of the department to ensure efficient workflow. This position also collaborates closely with the development team and is involved in executing quality assurance processes, supporting new client implementations and maintaining a high standard of service for our clients. The ideal candidate will have strong attention to detail, a technological aptitude, a resourceful nature, and exceptional customer service skills.

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
A minimum of 5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Senior Group Benefits Administrator supports daily department operations, manages group and member transitions to new platforms, and coordinates new client implementations. The role also involves resolving client inquiries, collaborating with the development team on quality assurance, and providing feedback on system enhancements.

Requirements

Candidates must have at least 5 years of experience in group benefits administration or a related field and possess strong technological and customer service skills. A bachelor's degree in business administration or equivalent experience is required, along with proficiency in Microsoft Office and CRM systems.

Skills

Group benefits administration
Claims processing
Customer service
Client implementation
Quality assurance
CRM software
Microsoft Office
Spreadsheets
Databases
Problem solving
Communication
Technological aptitude
Data analysis
Workflow management

Benefits

Earned Time-Off Program
Vacation
Group Retirement Savings Plan
On-site gym
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition events

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Administration
Claims
Client Implementation
Quality Assurance
CRM
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
Business Analyst
Workflow
Customer Service
Bilingualism
Software
Technology Platforms

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