Jobs in Canada

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Added 3 mins ago
L
Floral Manager - Full Time
Longo's
Toronto, ON
- Full-time
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
Added 3 mins ago
PB
Dispatch & Support Services Manager
Perimeter Bus
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
This is a hands-on leadership position suited to someone with strong organizational, coordination, problem-solving and customer-service skills.
Added 18 mins ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
Reporting to the General Manager of ARC Restaurant and In Room Dining, the Restaurant and Bar Manager is responsible for the overall leadership, performance, and continued development of…
Added 33 mins ago
TH
Associé(e) aux ventes - Porte et fenêtre (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 33 mins ago
TH
Evening Receiving Associate Part Time - TORONTO GERRARD SQ
The Home Depot Canada
Toronto, ON
- Part-time
A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures
Added 33 mins ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
Provides excellent customer service to all employees.
Added 33 mins ago
TH
Lumber & Building Material Sales Part Time - KITCHENER
The Home Depot Canada
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 33 mins ago
TH
Cashier : Part Time - DUNCAN
The Home Depot Canada
Duncan, BC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 33 mins ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Empowers employees to provide excellent customer service.
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
…hypothécaires, Crédit et Financement, avec la direction, le personnel du service et du reste de la Banque ainsi qu’avec les contacts externes (partenaires, courtiers, clients, évaluateurs,…
Added 1 hour ago
S
Stage Experience Lead - Full Time
sephora.com
Dartmouth, NS
- $20.7 to $25.9 CAD / hour
- Full-time
…floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is…
Added 2 hours ago
LH
Care Coordinator Manager
Lifemark Health Group
Calgary, AB
- $47,000 to $50,000 CAD / year
- Full-time
Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members,…
Added 2 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 2 hours ago
NA
Waiting List Coordinator - Endoscopy
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Part-time
Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations
Added 2 hours ago
NS
Waiting List Coordinator - Endoscopy
NHS Scotland
NS · Cape Breton, NS
- Full-time
Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations
Added 2 hours ago
PV
Temporary part-time (70% - 26 hrs and 15 min per week) Administrative Assistant - Emerald Ridge Elementary
Prairie Valley School Division
White City, SK
- Part-time
…for a supportive and collaborative work environment where you can have a positive impact on student success and our school communities, we invite you to apply for the Administrative…
Added 2 hours ago
PV
Temporary part-time (50% - 18 hrs and 45 min per week) Administrative Assistant
Prairie Valley School Division
White City, SK
- Part-time
…for a supportive and collaborative work environment where you can have a positive impact on student success and our school communities, we invite you to apply for the Administrative…
Added 2 hours ago
S
Operations Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 2 hours ago
S
Operations Lead - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 2 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Services Project Manager, accountable for leading customer implementations from project initiation through deployment and closeout. You will manage scope, schedule, resources,…
Added 3 hours ago
DA
Assistant Parts Manager - Destination Mazda Vancouver
Destination Auto Group
Vancouver, BC
- $50,000 to $75,000 CAD / year
- Full-time
The Assistant Parts Manager supports the Parts Manager by overseeing inventory, ordering parts, coordinating with suppliers and service teams, assisting customers, and maintaining accurate…
Added 3 hours ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are dependable, collaborative, proactive, and committed to continuous learning,…
Added 3 hours ago
R
Field Sales Representative (Sustainability)
Ridwell
Ochre River, MB
- Internship
Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city…
Added 3 hours ago
ET
Sales Supervisor
Execulink Telecom
Woodstock, ON
- Full-time
Identify and control customer service issues through problem management, tracking and resolution
Added 3 hours ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
…is recognized for high-quality craftsmanship and exceptional customer service. Its experienced team works closely with clients to provide durable, visually appealing glazing that enhances…

First Canadian Financial Group

Senior Plan Administrator (Group Benefits)

Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

You've built your expertise. Put it to work.

We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.

Bring the knowledge you've developed throughout your career - the practices that work, the processes that don't and the ideas you've wanted to implement - and help us build an even stronger experience for our clients.

What You’ll Influence

How complex Group Benefits administration is handled and standardized.
Improvements to workflows, technology and administrative practices.
Client service processes and the overall experience we provide to plan sponsors and members.
Identification of operational gaps and opportunities to improve efficiency.
Best practices and knowledge development across the Administration team.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply on LinkedIn About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate the setup of benefit plans for new clients. Respond to client inquiries, investigate and resolve issues, provide feedback on system enhancements, and recommend improvements to administrative processes.

Requirements

Requires at least five years of experience in Group Benefits administration, claims, or a related field, along with strong customer service skills and proficiency with software and technology platforms. Fluent written and verbal communication in French and English is required; a bachelor's degree in Business Administration or a related field is preferred, though equivalent experience or education may be considered.

Skills

Group Benefits Administration
Claims Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheet Management
Database Management
Written Communication
Verbal Communication

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance and Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Claims
Plan Sponsors
Group Benefit Plans
Plan Implementation
Platform Conversion
Administration Platform
Client Service
Client Inquiries
Issue Resolution
Business Analysis
System Enhancements
User Experience
Process Improvement
Workflow Improvement
Operational Efficiency
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
French
English
Business Administration

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Work requirements

Jobs in Canada