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Added 28 mins ago
CR
Night Attendant- Part Time
COGIR Real Estate
Swift Current, SK
- Part-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 28 mins ago
AU
Human Resources Coordinator
Allied Universal
Winnipeg, MB
- $55,000 CAD / year
- Full-time
…eligibility requirements. The successful candidate will also provide administrative support for disciplinary meetings, employee relations matters, and coordination with payroll and…
Added 43 mins ago
GA
Receptionist Part-Time (Go Mazda)
Go Auto
Edmonton, AB
- Part-time
Professional Presence: Demonstrate a polished and professional demeanor
Added 58 mins ago
CR
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COGIR Real Estate
Regina, SK
- Part-time
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Added 58 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector…
Added 58 mins ago
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Structure Health - Migraine and Menopause Care
Toronto, ON · Etobicoke, ON
- Other
● Professional community. A collegial, hybrid work environment that keeps you connected to peers and current practice, rather than working in isolation.
Added 58 mins ago
CR
Part-Time Receptionist (8 AM to 4 PM)
COGIR Real Estate
Ottawa, ON
- Part-time
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Added 58 mins ago
CR
Part-Time Receptionist (4PM to 8 PM)
COGIR Real Estate
Ottawa, ON
- Part-time
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Added 58 mins ago
A
Marketing Operations Coordinator, Promotions and Loyalty [AQ-24257]
Aquent
Toronto, ON
- $21 to $23 CAD / hour
- Contract
Aquent is seeking a highly organized and detail-oriented professional to join our team, partnering with a prominent and recognizable retailer, deeply embedded in the consumer landscape.…
Added 58 mins ago
CR
Culinary Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…and tools necessary to excel in your role. We invest in your professional development from the…
Added 58 mins ago
CR
Culinary Manager- 6 Month Contract
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- Full-time
…and tools necessary to excel in your role. We invest in your professional development from the…
Added 58 mins ago
CR
Active Living Manager
COGIR Real Estate
Ottawa, ON
- Full-time
…and tools necessary to excel in your role. We invest in your professional development from the…
Added 58 mins ago
GT
Customer Service and Communications Coordinator
Guardian Tanks
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- Full-time
Reporting to the HR & Marketing Director, this individual ensures a professional and welcoming experience, facilitates internal communications, and actively contributes to the company…
Added 58 mins ago
CR
Office Manager
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Ottawa, ON
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 58 mins ago
D
Dental Receptionist - Dentistry on Elgin
dentalcorp
Cambridge, ON · Dentistry on Elgin
- Full-time
…systems so you can focus on what matters most: patient care, professional development, and practice…
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…cross-functional team (CFT), which brings together operational, administrative, and safety leaders to provide coordination, consistency and…
Added 1 hour ago
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Accounting Administrator
TPH
Toronto, ON
- Full-time
Provide general accounting and administrative support to the Finance team as required.
Added 1 hour ago
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Administrative Assistant – Organizational Development #550-26
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- Full-time
The Administrative Assistant provides on-site customer service and administrative support to Organizational Development. This role requires balancing multiple responsibilities using…
Added 1 hour ago
PP
Clinic Manager
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- $75,000 to $80,000 CAD / year
- Full-time
Serving as the primary liaison between the physicians and the administrative team, and handling escalated patient concerns
Added 1 hour ago
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Intermediate Legal Administrative Assistant - Environmental Law
Gowling WLG
Toronto, ON
- $61,000 to $79,000 CAD / year
- Full-time
We are currently seeking a Senior Legal Administrative Assistant to join our dynamic team. As an integral member of the Legal Administrative Assistant team, the incumbent will provide…
Added 1 hour ago
GW
Real Estate and Conveyancing Clerk
Gowling WLG
Hamilton, ON
- $52,750 to $68,250 CAD / year
- Full-time
Legal Administrative Assistant or Administrative Assistant Diploma/Certificate
Added 1 hour ago
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Senior Law Clerk - Corporate Services
Gowling WLG
Ottawa, ON
- $78,000 to $88,000 CAD / year
- Full-time
Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner.
Added 1 hour ago
GW
Legal Administrative Assistant
Gowling WLG
Hamilton, ON
- $52,000 to $62,000 CAD / year
- Full-time
Exercise initiative and judgment to relieve Professional of administrative detail.
Added 1 hour ago
GW
Senior Remediation Clerk
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
…great team of corporate clerks and lawyers in a challenging professional services…
Added 1 hour ago
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Licensed Practical Nurse (LPN) - Adult Nurse Float Pool
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…some province-wide health services and supports centralized administrative and business functions for Manitoba health…

First Canadian Financial Group

Senior Plan Administrator (Group Benefits)

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

You've built your expertise. Put it to work.

We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.

Bring the knowledge you've developed throughout your career - the practices that work, the processes that don't and the ideas you've wanted to implement - and help us build an even stronger experience for our clients.

What You’ll Influence

How complex Group Benefits administration is handled and standardized.
Improvements to workflows, technology and administrative practices.
Client service processes and the overall experience we provide to plan sponsors and members.
Identification of operational gaps and opportunities to improve efficiency.
Best practices and knowledge development across the Administration team.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate the setup of benefit plans for new clients. Respond to client inquiries, investigate and resolve issues, provide feedback on system enhancements, and recommend improvements to administrative processes.

Requirements

Requires at least five years of experience in Group Benefits administration, claims, or a related field, along with strong customer service skills and proficiency with software and technology platforms. Fluent written and verbal communication in French and English is required; a bachelor's degree in Business Administration or a related field is preferred, though equivalent experience or education may be considered.

Skills

Group Benefits Administration
Claims Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheet Management
Database Management
Written Communication
Verbal Communication

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance and Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Claims
Plan Sponsors
Group Benefit Plans
Plan Implementation
Platform Conversion
Administration Platform
Client Service
Client Inquiries
Issue Resolution
Business Analysis
System Enhancements
User Experience
Process Improvement
Workflow Improvement
Operational Efficiency
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
French
English
Business Administration

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