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Added 1 min ago
C
Customer Service / Tech Support Rep (On-Site)
Concentrix
Belleville, ON
- Full-time
Provide exceptional customer service to small businesses with their financial program.
Added 1 min ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Demonstrates leadership by providing direction and coaching to team to achieve the financial and operational targets of their region
Added 1 min ago
MS
Accountant
Metro Supply Chain
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
…a team-oriented and collaborative organization of dedicated financial professionals providing accounting and reporting, business analysis and full-cycle accounting services to multiple…
Added 1 min ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Controller will lead the finance team to ensure the financial operations of a portfolio of entities, ensuring the delivery of accurate and timely financial reporting, analysis,…
Added 1 min ago
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Contrôleur financier/Contrôleuse financière
St-Amour
Montreal, QC
- Full-time
Manage month-end and year-end closings and produce monthly financial statements
Added 1 min ago
KR
Senior Manager, Corporate Tax
Kassen Recruitment
AB · Edmonton, AB
- Full-time
Added 1 min ago
KR
Valuations Manager
Kassen Recruitment
AB · Edmonton, AB
- $120,000 to $140,000 CAD / year
- Full-time
Working with senior leadership and key business partners, you will lead business valuation activities, deliver detailed financial analysis, and provide insights that support strategic…
Added 1 min ago
GT
Project Estimator
Global Technical Talent, an Inc. 5000 Company
AB · Edmonton, AB
- $45 to $100 CAD / hour
- Contract
…workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and…
Added 1 min ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 min ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 min ago
Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)
Scotiabank
Toronto, ON
Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients.…
Added 1 min ago
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Business Project Manager
Maarut
Levis, QC
- Contract
managers focused on business projects in the financial domain, even though the
Added 16 mins ago
BC
Client Service Assistant
BFL CANADA
Waterloo, ON
- Full-time
Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch…
Added 16 mins ago
BR
General Manager
BGO Real Estate
AB · Calgary, AB
- Full-time
The General Manager will guide the property’s financial performance by monitoring budgets, expenses, revenue, financial reports, tenant billing, and receivables while working with owners…
Added 16 mins ago
WT
Specialist, Counterparty Credit Risk
Wealthsimple Technologies
Remote, Canada
- $69,600 to $87,000 CAD / year
- Full-time
- Remote
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading,…
Added 16 mins ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
Added 16 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
Lead payroll reconciliation activities, ensuring the accuracy and integrity of payroll funding, bank reconciliations, General Ledger postings, and payroll-related financial reporting.
Added 32 mins ago
BA
Accounting Administrator
Bruce Automotive Group
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…helping ensure the smooth and accurate processing of daily financial transactions across our Yarmouth dealerships. This position is ideal for someone who enjoys working in a fast-paced…
Added 32 mins ago
VC
Estimator
VINCI Construction
Vancouver, BC
- Full-time
Added 32 mins ago
A
Senior Manager, Investment Fund Operations
Aviso
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 32 mins ago
A
Senior Manager, Investment Fund Operations
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 32 mins ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
Reporting to the Associate Director of Administration, you will oversee clinical, administrative, and financial operations while providing leadership to a multidisciplinary team. Working…
Added 32 mins ago
VP
Tax Compliance - Specialist - VVN Canada - Canada Tax
Vialto Partners
London, ON
- $22.5 to $25.5 CAD / hour
- Full-time
Experience with accounting or financial services; prior tax preparation experience of Canadian and US tax and/or bookkeeping or other related accounting functions would be an asset
Added 46 mins ago
PC
Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 46 mins ago
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Director of Finance
Pontosense
Toronto, ON
- Full-time

First Canadian Financial Group

Senior Plan Administrator (Group Benefits)

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Bring What You Know. Help Build What's Next.

First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.

A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented people can have a meaningful influence on where we're going.

Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see the impact of your work.

We're looking for people who want more than a narrowly defined role. People who can get into the details, solve problems and understand the operation while also stepping back, thinking strategically and asking how we can make it better.

If you've built your Group Benefits expertise and are ready to use it to help build what's next, this could be the opportunity you've been looking for.

What We Offer

Vacation and Earned Time Off program
Group Retirement Savings Plan with employer match
Employee benefits plus Health & Wellness Spending Account
Educational assistance and career development
One-hour early finish on Fridays
Employee Assistance Program and employee discount programs
On-site gym
5% bilingualism premium for qualified professional-level French bilingualism, where applicable

Why This Opportunity is Different

You've built your expertise. Put it to work.

We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.

Bring the knowledge you've developed throughout your career - the practices that work, the processes that don't and the ideas you've wanted to implement - and help us build an even stronger experience for our clients.

What You’ll Influence

How complex Group Benefits administration is handled and standardized.
Improvements to workflows, technology and administrative practices.
Client service processes and the overall experience we provide to plan sponsors and members.
Identification of operational gaps and opportunities to improve efficiency.
Best practices and knowledge development across the Administration team.

Growth creates opportunity

As our business has grown, employees have had opportunities to expand their responsibilities and move into leadership positions. We're continuing to build the capabilities and leadership structure our future business will require.

Where you'll work

Our Group Benefits team works together in-office in Edmonton. We believe the stage we're at as a growing business benefits from close collaboration, immediate access to leaders and the ability to solve problems together.

What You'll Do

Essential Responsibilities:

Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Investigate, research and resolve client issues, ensuring timely and accurate solutions.
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Provide recommendations for resolving problems and suggest improvements to processes.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
5+ years in Group Benefits administration, claims or a related field is required.
Proficiency in using software and technology platforms is required.
Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
Strong customer service skills with experience handling client interactions professionally and efficiently is required.
Fluent in French and English with proven competencies in verbal and written communication is required.
Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

Support the conversion of groups and members to a new administration platform and coordinate the setup of benefit plans for new clients. Respond to client inquiries, investigate and resolve issues, provide feedback on system enhancements, and recommend improvements to administrative processes.

Requirements

Requires at least five years of experience in Group Benefits administration, claims, or a related field, along with strong customer service skills and proficiency with software and technology platforms. Fluent written and verbal communication in French and English is required; a bachelor's degree in Business Administration or a related field is preferred, though equivalent experience or education may be considered.

Skills

Group Benefits Administration
Claims Administration
Client Service
Client Issue Resolution
Group Plan Implementation
Platform Conversion
Process Improvement
Workflow Improvement
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheet Management
Database Management
Written Communication
Verbal Communication

Benefits

Vacation and Earned Time Off
Group Retirement Savings Plan with Employer Match
Employee Benefits
Health and Wellness Spending Account
Educational Assistance and Career Development
Early Finish on Fridays
Employee Assistance Program
Employee Discount Programs
On-Site Gym
Bilingualism Premium

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Claims
Plan Sponsors
Group Benefit Plans
Plan Implementation
Platform Conversion
Administration Platform
Client Service
Client Inquiries
Issue Resolution
Business Analysis
System Enhancements
User Experience
Process Improvement
Workflow Improvement
Operational Efficiency
Microsoft Office
Microsoft Word
Microsoft Excel
Spreadsheets
Databases
French
English
Business Administration

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