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Added 3 mins ago
OI
Restaurant manager
OSMOW'S INC.
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 10 mins ago
IS
Project Manager - Banking
Iris Software Inc.
Toronto, ON
- Contract
Manage 1-2 project work streams reporting into a Program Manager
Added 10 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- $75,000 CAD / year
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 10 mins ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
The Facilities and Parks Delivery Department is currently seeking a full-time Project Manager on a 2-year contract to lead exciting parks, trails and open space projects. Our diverse…
Added 11 mins ago
Business Development Manager
Questrade Financial Group
QC
Added 11 mins ago
Child and Youth Worker - HOPE
360°kids
Markham, ON
With the Team Lead and Manager of HOPE support, create, and implement approved strategies and plans that will result in the achievement of the program’s goals and objectives.
Added 11 mins ago
S
Assistant Store Manager - Full Time - Tanger Outlet - Cookstown, ON
Swarovski
Cookstown, ON
- Full-time
Pay range 44,120.00 - 55,150.00 Annual with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 23 mins ago
CR
Restaurant manager
Chuck's Roadhouse Bar & Grill Cambridge
Cambridge, ON
- $20 to $22 CAD / hour
- Full-time
- Part-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 41 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 41 mins ago
Commercial Manager
Aecon
Gibbons, AB
Under the direction of the Project Director, the Commercial (Contracts) Manager will provide highly specialized knowledge in overseeing the commercial strategy on a project. This individual…
Added 55 mins ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
…operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining…
Added 55 mins ago
NC
Member Associate
Northern Credit Union
Wawa, ON
- Full-time
…operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining…
Added 55 mins ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Collaborate with Development, QA, Security, Architecture, and other teams to align technical solutions with business priorities and provide recommendations to the DevOps Manager.
Added 1 hour ago
SM
Project Coordinator
SCR Mining & Tunnelling
Bissett, MB
- Full-time
…projects. The incumbent will work closely with the assigned Project Manager and Site…
Added 1 hour ago
DC
SA25 Product Manager
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
The SA25 Product Manager for Cytiva is responsible for managing the lifecycle of our flagship aseptic filling machine. This includes managing the feature set of the product, and ensuring…
Added 1 hour ago
TR
Geotechnical Technical Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
Added 1 hour ago
CO
Asset Coordinator
City of Windsor
Windsor, ON
- Temporary
Reporting to the Manager, Asset Planning, the position will be responsible for:
Added 1 hour ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
…coaches team members. In collaboration with the Operations Manager, facilitates workplace solutions and oversees the implementation of new or revised workflow processes in collaboration…
Added 1 hour ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 1 hour ago
HR
Information Technology Security Analyst
Halifax Regional Municipality
Halifax, NS
- $90,466 to $117,079 CAD / year
- Full-time
Reporting to the Manager, Cybersecurity, the Security Analyst is responsible for the implementation, administration, and maintenance of security technologies that support Halifax Regional…
Added 2 hours ago
CH
Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…through your passion for discovery, learning and impact. The Manager, Covenant Health Research Centre is responsible for the strategic leadership, operational management, and continued…
Added 2 hours ago
TC
Insights & Analytics Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 2 hours ago
CD
Car dealership manager
Capital Dodge Chrysler Jeep Limited
Kanata, ON
- From $43.27 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 2 hours ago
SC
Restaurant manager
Symposium Café Restaurant and Lounge
Thornhill, ON
- From $36.92 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 2 hours ago
TT
Restaurant manager
TAAL Tech
Brantford, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

First Canadian Financial Group

Supervisor, Group Life and Disability Claims - Alberta

Sherwood Park, AB, T8A 3X6, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 1-3 years of experience leadership role which included training and development, coaching and mentoring, and active performance management is required.
Posting language: English
Posted: Oct 27, 2026

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Supervisor, Group Benefit STD and LTD Claims, reporting to the Manager, Claims – Group Benefits, is based at the Sherwood Park head office. The Supervisor, Group Benefit STD and LTD Claims is responsible for leading a team of Claims Examiners, providing oversight and support throughout the adjudication process until file resolution, and ensuring all files adhere to corporate best practices. This role is also responsible for training and mentoring new hires to ensure their success.

Essential Responsibilities:

Leads, coaches, and mentors a team of Claims Examiners managing STD and LTD claims, fostering a high-performance, accountable, and collaborative team culture.
Provides ongoing technical training, development, and support to strengthen critical thinking, clinical reasoning, and service excellence.
Demonstrates deep expertise in disability management, including contractual interpretation, medical terminology, and vocational rehabilitation principles.
Oversees fair and timely adjudication of complex disability claims in accordance with policy terms, legislative requirements, and internal guidelines.
Reviews claim files regularly and offers expert guidance on medical, vocational, and contractual considerations, including high-value or litigated files.
Communicates professionally and empathetically with clients, plan sponsors, service providers, and internal stakeholders, ensuring clarity and diplomacy in sensitive situations.
Acts as a point of escalation for nuanced or disputed claims and provides defensible decisions grounded in evidence and policy.
Monitors team performance through audits, productivity reviews, and KPIs, driving continuous improvement in quality, accuracy, and turnaround times.
Ensures full compliance with internal standards, privacy laws, and industry regulations; supports internal and external audits and implements corrective actions as needed.
Identifies trends and workflow inefficiencies; collaborates with management to implement process improvements and system enhancements.
Effectively manages competing priorities in a high-volume environment, ensuring deadlines and corporate service levels are consistently met.
Builds and maintains strong working relationships with stakeholders, delivering a customer-focused approach that balances empathy with sound claims decisions.
Supports team members through organizational change, system transitions, and new initiatives, adapting leadership style to evolving needs.
Contributes to departmental planning and strategic initiatives related to Group Benefits claims, aligning team efforts with broader business goals.

Qualifications:

Medical Terminology certificate is required.
2 year Certificate/Diploma – Health Sciences, Disability Management, Kinesiology is preferred; other academic equivalencies may be considered.
Minimum of 1-3 years of experience leadership role which included training and development, coaching and mentoring, and active performance management is required.
Proven business professional letter writing is required.
Knowledge of the principles of disability assessment, vocational and rehabilitation programs is required.
Knowledge of industrial, commercial, and professional occupations is a asset.
Fluent in English with proven competencies in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is an asset.
Successful completion of employment, credit, criminal, education background checks including employer reference and verification before employment is required.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

The Supervisor leads a team of Claims Examiners to ensure fair and timely adjudication of group disability claims while maintaining corporate standards. They are responsible for coaching staff, managing complex files, and driving continuous improvement in team performance and service quality.

Requirements

Candidates must possess a Medical Terminology certificate and 1-3 years of leadership experience in a relevant field. A diploma in Health Sciences, Disability Management, or Kinesiology is preferred, along with strong communication skills and knowledge of disability assessment principles.

Skills

Disability management
Claims adjudication
Team leadership
Coaching
Mentoring
Medical terminology
Contractual interpretation
Vocational rehabilitation
Performance management
KPI monitoring
Conflict resolution
Stakeholder management
Compliance
Critical thinking
Clinical reasoning

Benefits

Earned Time-Off Program
Vacation
Group Retirement Savings Plan
On-site gym
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition

Visa sponsorship

Not detected in the job text

Keywords

Group Life
Disability Claims
STD
LTD
Claims Examiner
Adjudication
Medical Terminology
Disability Management
Vocational Rehabilitation
KPI
Performance Management
Compliance
Privacy Laws
Stakeholder Management
Coaching
Mentoring
Health Sciences
Kinesiology
Group Benefits
Claims Resolution

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