Administrator II--Bilingual
- Toronto, ON, Canada
- East York, ON, Canada
$43,000 - $53,000 · Full-time
Applications open in a new tab.
Job details
- Pay
- $43,000 - $53,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration!
Reporting To
Manager, Customer Service Administration
Full-Time/Part- Time
Full-time
Posting Date
October 27, 2026
Closing Date
November 10, 2026
Salary Range
$43,000 - $53,000
Hours Of Work
8:30 a.m. – 5:00 p.m.
Grade
Office Location:
6.5
Downtown Toronto
Great location! Steps away from the main public transit station
What We Offer
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
How You Will Contribute
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
Reporting To
Manager, Customer Service Administration
Full-Time/Part- Time
Full-time
Posting Date
October 27, 2026
Closing Date
November 10, 2026
Salary Range
$43,000 - $53,000
Hours Of Work
8:30 a.m. – 5:00 p.m.
Grade
Office Location:
6.5
Downtown Toronto
Great location! Steps away from the main public transit station
What We Offer
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
How You Will Contribute
- Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
- Identify and process requests in a timely fashion
- Input accurate new account information into the mortgage system
- Confirm processed request to client in a timely fashion
- Prepare Mortgage Assumption Statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Ensure the accurate processing and update through auditing the processing of co-workers
- Identify and solve inquiries in a timely fashion
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by the Management Team
- Distribute faxes and emails through workflow
- Identify the files and purpose of faxes or emails
- Assist with preparing files for escalation
- Sort mail and scan incoming mail
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
- Post-secondary education and/or equivalent work experience
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Proven customer service focus
- Strong attention to detail
- Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
- Excellent telephone manner
- Ability to resolve problems with customers
- This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment.
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
More about this job
Responsibilities
Process client inquiries and administrative requests, update mortgage account information, prepare assumption statements, and follow up with clients and solicitors. Audit processing for accuracy, manage incoming mail and communications, resolve customer issues, and support escalations and special projects while following applicable anti-money-laundering procedures.
Requirements
Post-secondary education or equivalent work experience is required; mortgage experience is an asset. Candidates must be fluent in English and French and demonstrate customer service, organization, prioritization, attention to detail, problem-solving, and Microsoft Office skills.
Skills
- Bilingual Communication
- Customer Service
- Mortgage Administration
- Request Processing
- Data Entry
- Attention to Detail
- Organization
- Prioritization
- Multitasking
- Problem Solving
- Microsoft Office
- Auditing
- Document Processing
- Telephone Etiquette
- Anti-Money Laundering Compliance
Benefits
- Bonus
- Health Spending Account
- Maternity and Parental Leave Top-Up
- Hybrid Working Environment
- Training Programs
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Finance & Accounting
Keywords
- Residential Mortgages
- Mortgage Administration
- Customer Administration
- Customer Service
- English
- French
- Microsoft Office
- Mortgage System
- Client Inquiries
- Administrative Requests
- Manual Tickets
- Tax Inquiries
- Mortgage Assumption Statements
- Assumption Documents
- Solicitor Follow-Up
- Request Processing
- Data Entry
- Quality Auditing
- Workflow Management
- Fax Processing
- Email Processing
- Mail Scanning
- File Escalation
- Anti-Money Laundering
- Problem Resolution
- Multitasking