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Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 3 mins ago
MC
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- Full-time
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Added 3 mins ago
CR
Culinary Manager
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- Full-time
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Added 3 mins ago
CR
Culinary Manager- 6 Month Contract
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Completion of a Basic Cardiac Life Support (BCLS) program.
Added 3 mins ago
CR
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Added 3 mins ago
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Added 19 mins ago
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Manager, Finance, Performance & Analytics
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Added 19 mins ago
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Added 19 mins ago
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Added 33 mins ago
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Product Program Manager
3c30b0a7-6133-47e7-9a51-927af0ea3b91
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…organically and through acquisition. We are hiring a Product Manager to support our corporate Product Development department which works in partnership with our portfolio…
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Added 49 mins ago
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Added 56 mins ago
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Added 1 hour ago
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First National Financial LP

Administrator II--Bilingual

Toronto, ON, Canada
East York, ON, Canada

$43,000 - $53,000 · Full-time

Apply About employer

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Job details

Pay: $43,000 - $53,000
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration!

Reporting To

Manager, Customer Service Administration

Full-Time/Part- Time

Full-time

Posting Date

October 27, 2026

Closing Date

November 10, 2026

Salary Range

$43,000 - $53,000

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

6.5

Downtown Toronto

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
Identify and process requests in a timely fashion
Input accurate new account information into the mortgage system
Confirm processed request to client in a timely fashion
Prepare Mortgage Assumption Statements
Follow-up with Solicitor for receipt of completed assumption documents
Ensure the accurate processing and update through auditing the processing of co-workers
Identify and solve inquiries in a timely fashion
Follow-up with client to confirm resolution and customer satisfaction
Complete special projects as assigned by the Management Team
Distribute faxes and emails through workflow
Identify the files and purpose of faxes or emails
Assist with preparing files for escalation
Sort mail and scan incoming mail
Adheres to policies/procedures to ensure AML requirements are met, when applicable

The Experience You Need

Post-secondary education and/or equivalent work experience
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
Proven organizational skills and demonstrated ability to prioritize and multi-task
Proven customer service focus
Strong attention to detail
Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
Excellent telephone manner
Ability to resolve problems with customers
This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Hybrid working environment.
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON

Apply About employer

More about this job

Responsibilities

Process client inquiries and administrative requests, update mortgage account information, prepare assumption statements, and follow up with clients and solicitors. Audit processing for accuracy, manage incoming mail and communications, resolve customer issues, and support escalations and special projects while following applicable anti-money-laundering procedures.

Requirements

Post-secondary education or equivalent work experience is required; mortgage experience is an asset. Candidates must be fluent in English and French and demonstrate customer service, organization, prioritization, attention to detail, problem-solving, and Microsoft Office skills.

Skills

Bilingual Communication
Customer Service
Mortgage Administration
Request Processing
Data Entry
Attention to Detail
Organization
Prioritization
Multitasking
Problem Solving
Microsoft Office
Auditing
Document Processing
Telephone Etiquette
Anti-Money Laundering Compliance

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Hybrid Working Environment
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Residential Mortgages
Mortgage Administration
Customer Administration
Customer Service
English
French
Microsoft Office
Mortgage System
Client Inquiries
Administrative Requests
Manual Tickets
Tax Inquiries
Mortgage Assumption Statements
Assumption Documents
Solicitor Follow-Up
Request Processing
Data Entry
Quality Auditing
Workflow Management
Fax Processing
Email Processing
Mail Scanning
File Escalation
Anti-Money Laundering
Problem Resolution
Multitasking

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