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Added 16 hours ago
B
Building Operator Tech 3
BGIS
Borden, ON
- Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services. The incumbent will also be required to perform other…
Added 19 hours ago
RP
Senior Parking Manager
Reimagined Parking
Vancouver, BC
- $45,500 CAD / year
- Full-time
…operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is responsible for assisting the Operations Manager in all aspects of…
Added 22 hours ago
Operations Supervisor
Postmedia Network Inc.
NS
The Operations Supervisor is responsible for directing the daily activities of the warehouse, including labour scheduling, supervision and the proper utilization of manpower, equipment, and…
Added 1 day ago
ES
Site Supervisor / Lead Installer – Exhibits & Trade Shows
Exhibit Solutions Inc.
Oakville, ON
- Full-time
We’re looking for an experienced Site Supervisor / Lead Installer with a strong background in trade show and exhibit installation & dismantle (I&D) to take ownership of on-site execution…
Added 1 day ago
Chop Banquets - Supervisor
Northland Properties
Richmond, BC
The Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly…
Added 1 day ago
Warehouse Supervisor
Government of Alberta
AB
Develop Networks: Maintains close relations with all stakeholders, actively incorporates the needs of the broader group, and ensures overall client satisfaction.
Added 1 day ago
PG
Supervisor, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a Planning Supervisor at Starcom, your role is to provide oversight to the development of media plans that deliver on client objectives, while ensuring that human insights drive business…
Added 1 day ago
QR
Directeur approvisionnements (panneaux)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…appliquer les solutions nécessaires pour assurer le service client. Évidemment, la responsabilité des résultats clés de performance de cette catégorie de produits vous…
Added 1 day ago
DC
Senior Accountant/ Supervisor - Private Enterprise
DMCL Chartered Professional Accountants
Victoria, BC
- Full-time
We’re currently looking for a Senior Accountant/Supervisor Private Enterprise to join our Victoria office. In this role, you will support the delivery of compilation, review, and audit…
Added 1 day ago
TC
Senior Fund Accountant, Fund Accounting (Fund of Funds)
The Citco Group Limited
Toronto, ON
- Full-time
our people are equipped to deliver a seamless client experience.
Added 1 day ago
RO
Finishing Works Supervisor
R O S O R Technical Services CO. L.L.C
ON · Regional Municipality of York, ON
- Full-time
Approval of Design Projects and Work Scope with the Client
Added 1 day ago
TP
Sales Supervisor- Safety & Compliance
Team Power Solutions
Saskatoon, SK
- Full-time
Proactively prospect and initiate client outreach (MS Teams, phone, email, selective face-to-face engagements).
Added 1 day ago
SH
Scheduling Specialist
Senior Helpers Vancouver BC
Vancouver, BC
- Full-time
Objective: The Scheduling Specialists’ responsibility is coordinating and managing caregiver schedules and ensuring the client's needs are fulfilled. To establish rapport, communicate…
Added 1 day ago
SC
Food Service Supervisor - Healthcare
Sodexo Canada Ltd
Ottawa, ON
- $22 to $26 CAD / hour
- Part-time
Grow your career with a company that shares your passion! Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Food Service Supervisor.
Added 1 day ago
B
Building Operator Tech 3
BGIS
Borden, ON
- Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services. The incumbent will also be required to perform other…
Added 1 day ago
BI
Supervisor, Auto Insurance (Full-time, Permanent) Steinbach
Brio Insurance
Steinbach, MB
- Full-time
The Supervisor, Auto Insurance I is a member-focused local Brand Champion who motivates, coaches and develops frontline retail staff. They foster an environment with a positive and…
Added 1 day ago
I
Nettoyeur syndiqué à d'entretien - Full Time Cleaner
ISS
Boucherville, QC
- $23 to $25 CAD / hour
- Full-time
Un engagement solide envers l'expérience client
Added 1 day ago
SC
Security Guard/Supervisor Hiring Event - 75 Positions+ Oct 29 2026
Securitas Canada
Toronto, ON
- Full-time
…experienced Security Supervisors to join our team across a variety of client sites throughout the Greater Toronto…
Added 1 day ago
CH
Supervisor- Personal Support Services (RPN) Temporary (12 months)
Carefor Health & Community Services
Ottawa, ON
- Temporary
As the Supervisor, Personal Support Services (PSS), you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with…
Added 1 day ago
SR
Sr. Project Manager
SmartCentres REIT
Richmond, BC
- Full-time
Establish effective working relations with Consultants, Subcontractors’, PM’s, Tenants and other members of the project team to facilitate accomplishment of job accountabilities;
Added 1 day ago
YO
Personal Trainer
YMCA of Greater Toronto
Toronto, ON
- Part-time
Prepare and set up program equipment/rooms and cleans and tidies up equipment/rooms after use, reporting any repairs to supervisor.
Added 1 day ago
YS
Emergency Assistant
Yemen ShortList
Aden
- Full-time
In addition, he/she will be direct supervisor for any daily workers participate in the implementation of projects.
Added 2 days ago
OF
Production Supervisor – Trade & Operations
OTI Food Products
Acme, AB
- Full-time
We are seeking an experienced Production Supervisor to oversee daily production activities at our flour milling facility, with hands-on responsibility for production floor operations,…
Added 2 days ago
Human Resources Business Partner Talent Acquisition
Region of Waterloo
Cambridge, ON
The Human Resources Business Partner (HRBP) Talent Acquisition reports to the Supervisor, Talent Acquisition, and partners with hiring managers to understand workforce needs, provide…
Added 2 days ago
TS
Homelessness Services Worker
The Salvation Army in Canada
St. Catharines, ON
- Part-time
Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for…

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

October 20, 2026

Closing Date

November 3, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

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More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received through phone, fax, mail, email, and online accounts, and process eligible client changes. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist residential administration teams with projects as assigned.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires French and English proficiency, strong communication and telephone skills, Microsoft Office competency, adaptability, problem-solving ability, attention to detail, and a reliable, team-oriented approach.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Telephone Etiquette
Microsoft Office
Technology Adaptability
Multitasking
Teamwork
Flexibility
Client Privacy Protection
Customer Satisfaction

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Residential Mortgages
Mortgage Broker Channel
Financial Services
Client Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Online Services
Microsoft Office
Client Privacy
Problem-Solving
Customer Satisfaction
French
English
Residential Administration

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