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Added 51 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 4 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Assist the Purchasing Agent with the preparation of purchase orders.
Added 4 hours ago
PL
Switchboard Agent
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 5 hours ago
A
Dining Reservations agent
AccorHotel
Lake Louise, AB
- Full-time
As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm…
Added 6 hours ago
SC
Sécurité | Formateur | Ville de Québec | 40 heures - $40.25/H
Securitas Canada
Quebec, QC
- Full-time
Added 6 hours ago
FA
Purchasing Agent
FTAI Aviation
Montreal, QC
- Full-time
The Purchasing Agent plays a key role in supporting the organization’s supply chain and operational efficiency. This position is responsible for coordinating purchase order related…
Added 11 hours ago
J
Broker – Personal Insurance South Shore
JobsMedia.io
Brossard, QC
- Full-time
🟣 3 years of experience as a BROKER/ No agent unfortunately, we have other opportunities for you, don't worry!
Added 11 hours ago
J
French-speaking Sales Consultant
JobsMedia.io
Prince Edward, ON
- Full-time
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 12 hours ago
AG
Passenger Service Agent
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right…
Added 12 hours ago
NB
Director, Credit Risk
National Bank of Canada
AB · Edmonton, AB
- Full-time
Ensure compliance with policies and act as a change agent to improve tools and processes
Added 12 hours ago
MP
Real Estate Agent – Relocate to Dubai
McCone Properties
Victoria, BC
- Full-time
The average agent here earned US$112,000 last year, tax free; US$2.9 million is our best year, not the usual one. There is no salary, so arrive with around six months of savings while you…
Added 12 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 13 hours ago
A
Allstate Sales Agent
Allstate
Toronto, ON
- Full-time
As an Allstate Sales Agent, you’ll grow your own book of business, build strong relationships in your community, and help people protect what matters most. This is a hybrid role, where…
Added 14 hours ago
TA
Full Time Sales Agent
The Acquisition Group
Sherwood Park, AB
- Full-time
Added 14 hours ago
H
Senior Fire Protection Engineer
HDR
Toronto, ON
- Full-time
Design and review fire protection systems (sprinklers, standpipes, fire pumps, clean agent, pre-action/special hazard)
Added 14 hours ago
O
Senior Systems & Hardware Experts - AI Benchmarking
Outlier
Canada
- Full-time
…field and turn them into clearly defined challenges that an AI agent must solve from scratch in a Linux…
Added 14 hours ago
O
Senior Coding, ML & Security Experts - AI Benchmarking
Outlier
Canada
- Full-time
…field and turn them into clearly defined challenges that an AI agent must solve from scratch in a Linux…
Added 14 hours ago
FT
Agent Deployment Engineer - Spanish Speaking
FDE Times
Toronto, ON
- Full-time
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the…
Added 14 hours ago
FT
Agent Deployment Engineer
FDE Times
Toronto, ON
- Full-time
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the…
Added 15 hours ago
A
Samsung Digital Appliance Promoter
Acosta
Toronto, ON · East York, ON
- Part-time
Are you ready to turn your passion for tech into a thrilling career opportunity? As a Samsung Innovation Agent for Digital Appliances, you're about to embark on an adventure that's as…
Added 15 hours ago
Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…programs the way this team builds them: instrumented, automated, agent-assisted. Status, rollups, and dependency tracking largely assemble themselves, freeing your own hours for the…
Added 16 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Assist the Purchasing Agent with the preparation of purchase orders.
Added 16 hours ago
TI
AI Software Development Engineer in Test
Trimble Inc.
Kamloops, BC
- Full-time

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

Apply About employer

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

November 5, 2026

Closing Date

November 19, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

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More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received by phone, fax, mail, email, or online accounts, and process client changes in accordance with company policy. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist other departments or complete assigned projects as needed.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires English and French bilingualism, strong communication and telephone skills, Microsoft Office competency, and the ability to solve problems, adapt to change, and work reliably as part of a team.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Microsoft Office
Telephone Etiquette
Client Relations
Call Handling
Time Management
Adaptability
Teamwork
Privacy Protection
Online Services Promotion

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Bilingual
English
French
Mortgage
Financial Services
Residential Mortgages
Mortgage Broker Channel
Customer Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Microsoft Office
Client Privacy
Problem-Solving
Critical Thinking
Customer Satisfaction
Online Services
Residential Administration
Call Queue
Teamwork

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