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Added 13 mins ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 13 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 13 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 13 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 13 mins ago
A
Mechanical Project Engineer
Actalent
Oakville, ON
- $60 to $70 CAD / hour
- Contract
…lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que…
Added 13 mins ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
A career as a Private Banking Relationship Manager with the Private Banking 1859 team at National Bank means acting as a credit professional and providing financial planning advice to a…
Added 13 mins ago
NB
Private Banking Associate, Private Banking 1859
National Bank of Canada
Calgary, AB
- Temporary
…professional candidate dedicated to the highest standards of customer service to join our…
Added 13 mins ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…standards are rigorously implemented across all projects and service locations . Based in Calgary, Alberta with approximately 50% travel for field-level auditing, operational reviews, and…
Added 43 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 43 mins ago
AH
Occupational Therapist I
Alberta Health Services
Sylvan Lake, AB
- Full-time
This position may qualify for a recruitment incentive of up to $60,000, based on the length of their Return for Service. For full details, visit rcif-hsaa.ca. Situated on the southern shore…
Added 58 mins ago
W
Associate - Economic Substance
Waystone
Waterloo, ON
- Full-time
…role. Associate at Waystone is also an integral part of the team, working closely with the Executive Directors, Directors, Associate Directors and other employees to ensure client service…
Added 1 hour ago
E
Countrymanager Canada
elockers
Toronto, ON
- Full-time
From world-class festivals and stadiums to iconic concert venues, we provide innovative self-service locker solutions that give visitors the freedom to enjoy unforgettable experiences…
Added 1 hour ago
GA
Seasonal Sales Support - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 2 hours ago
EI
Site Project Manager
Ecolab Inc.
Calgary, AB
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…
Added 2 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
● Take ownership of client engagements across diverse industries and jurisdictions, delivering exceptional service and fostering long-term client relationships
Added 2 hours ago
AT
Level 2 Installer (MxU)
AFL Telecommunications
Victoria, BC
- Full-time
…commercial properties. Under the direction of the Lead Hand/Field Service Manager, the MxU Level II Installer will install GPON (Gigabit-capable Passive Optical Network) wiring in…
Added 2 hours ago
MS
manager, security
Matric Security
Cambridge, ON
- Full-time
Manage the operations of a department providing a single administrative service
Added 2 hours ago
CH
Sanctuary Program Manager /
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
The Impact the Manager, Sanctuary Program can make:
Added 4 hours ago
LH
Job Title Coordinator
Lookout Housing + Health Society
New Westminster, BC
- Full-time
…shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the…
Added 4 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 hours ago
AU
Security Guard
Allied Universal
Toronto, ON
- $19 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 4 hours ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 4 hours ago
CW
Inside Sales Account Executive
Canada's Wonderland
Vaughan, ON
- Full-time
This position is currently vacant and reports to the Group Sales Manager.
Added 4 hours ago
AU
Account Manager
Allied Universal
AB · Edmonton, AB
- $24 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 4 hours ago
HI
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
- Full-time
Preparing for and participating in client meetings in support of Account Manager and/or Producers/Senior Team Members

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

November 5, 2026

Closing Date

November 19, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

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More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received by phone, fax, mail, email, or online accounts, and process client changes in accordance with company policy. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist other departments or complete assigned projects as needed.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires English and French bilingualism, strong communication and telephone skills, Microsoft Office competency, and the ability to solve problems, adapt to change, and work reliably as part of a team.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Microsoft Office
Telephone Etiquette
Client Relations
Call Handling
Time Management
Adaptability
Teamwork
Privacy Protection
Online Services Promotion

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Bilingual
English
French
Mortgage
Financial Services
Residential Mortgages
Mortgage Broker Channel
Customer Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Microsoft Office
Client Privacy
Problem-Solving
Critical Thinking
Customer Satisfaction
Online Services
Residential Administration
Call Queue
Teamwork

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