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Added 20 mins ago
SH
Line Cook | Full-time | Constantine
Silver Hotel Group
Toronto, ON
- Full-time
…Vegetable-forward dishes, family-style dining, and a carefully curated wine program balancing Old World selections with fresh, modern wines complete the…
Added 20 mins ago
PH
Direct Care Nurse, Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Surrey Pre-Trial Centre (SPTC), Correctional Health Services - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Full-time
Four (4) Regular, Full-time opportunities with the Surrey Pre-Trial Centre (SPTC) located in Surrey, BC.
Added 20 mins ago
FO
Part-Time Retail Supervisor
Fenix Outdoor
AB · Edmonton, AB
- Part-time
Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage
Added 20 mins ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
…you'll significantly contribute to the success of our culinary program and enhance the overall satisfaction of our residents and…
Added 50 mins ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Candidates must be legally eligible to work in Canada. Full disclosure of any restrictions must be disclosed at the time of expressing interest and supporting evidence provided prior to any…
Added 50 mins ago
Dredge / Utility Operator - Syncrude Base Mine
Fort McKay Group of Companies
Fort McMurray, AB
This is a full time position located north of Fort McMurray, AB on Syncrude Site.
Added 1 hour ago
OA
Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 1 hour ago
Manager, Speciality Pharma Nurse
Bayshore
ON
Acts as liaison between PSS Program Managers, Branch management, and Area Directors staff nurses and medical advisors, as appropriate.
Added 1 hour ago
TG
Machine Group Specialist - Controls
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Company Paid time off: Up to 10 Days + 5 Float Days to start, 15 Days + 5 Float Days (1st full year)
Added 1 hour ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
…evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the…
Added 1 hour ago
G
Cleaner - Full Time
Guckenheimer
Richmond, BC
- $20.48 to $21.79 CAD / hour
- Full-time
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The…
Added 1 hour ago
TC
Supervisor – Infrastructure Planning - Underground Utilities
The Corporation of The City of Victoria
Victoria, BC
- Other
Work schedule: Monday to Friday (35 hour work week) – Continuous (Full-Time)
Added 1 hour ago
SE
ECA – Before & After School Age
Social Enterprise for Canada
Newmarket, ON
- Internship
Locations: Before and After School Program, Maple Leaf Public School Age Program
Added 1 hour ago
RS
Diesel Technician Trainee
Ryder System, Inc.
Cambridge, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 1 hour ago
TT
Certified Education Assistant
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
…performing tasks that can range from helping with academic program activities to reinforcing social/behavioral plans, to providing personal care…
Added 1 hour ago
EC
CAD Technician/Project Coordinator
EnGlobe Corp.
Kitchener, ON · London, ON
- Full-time
…are committed to making a real difference, one project at a time, and to having a positive, lasting impact. We approach our work with fresh perspectives, relying on collaboration and a…
Added 1 hour ago
FH
Administrative Support Clerk, Public Health - Burnaby
Fraser Health
Burnaby, BC
- Part-time
We are currently looking to fill a Relief Part-Time opportunity for a Administrative Support Clerk to support Populuation & Public Health in Burnaby, B.C. This position is available until…
Added 2 hours ago
MW
Janitor (Winter 2026-2027)
Mike Wiegele Helicopter Skiing
BC · MWHS
- Full-time
Communicate all problems and/or ideas to your supervisor.
Added 2 hours ago
MU
Research Associate
McGill University
Macdonald Eng. Bldg.
- Full-time
Work Schedule: Full Time, M-F, 10 am – 5 pm ,35 hours/wk
Added 2 hours ago
MU
Director, Public Affairs
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Paid time off over the December holiday period
Added 2 hours ago
TS
Cook
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Full-time
This is an onsite full-time temporary contract position at 40 hours per week until April 2, 2027 with possible extension.
Added 2 hours ago
TS
Health Care Aide
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Co-operate and participate fully in The Salvation Army’s Occupational Health and Safety Program in order to maintain a safe work environment
Added 2 hours ago
B-
Site Supervisor - Full Time
BEST - For A Cleaner World
Thunder Bay, ON
- Full-time
Employee recognition and appreciation programs, like our BEST Guusto program, which rewards employees that go above and beyond with prizes
Added 2 hours ago
OC
Extended Day Program Supervisor
Ottawa Catholic School Board
Ottawa, ON
- Full-time
This is a permanent, full-time (10 month) position with a salary range of $42,953 $50,877 (hourly rate of $28.54- $33.80). A comprehensive employee benefits package is also provided. Please…
Added 2 hours ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
…and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core…

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

Apply About employer

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

November 5, 2026

Closing Date

November 19, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

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More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received by phone, fax, mail, email, or online accounts, and process client changes in accordance with company policy. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist other departments or complete assigned projects as needed.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires English and French bilingualism, strong communication and telephone skills, Microsoft Office competency, and the ability to solve problems, adapt to change, and work reliably as part of a team.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Microsoft Office
Telephone Etiquette
Client Relations
Call Handling
Time Management
Adaptability
Teamwork
Privacy Protection
Online Services Promotion

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Bilingual
English
French
Mortgage
Financial Services
Residential Mortgages
Mortgage Broker Channel
Customer Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Microsoft Office
Client Privacy
Problem-Solving
Critical Thinking
Customer Satisfaction
Online Services
Residential Administration
Call Queue
Teamwork

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