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Added 2 hours ago
DG
Traffic Control Supervisor
Dawson Group
Shuswap, BC
- Full-time
In this role you will be a valued member of Dawson Civil, working as a permanent, full-time Traffic Control Supervisor reporting to Superintendent, Civil. The ideal candidate will work…
Added 2 hours ago
DG
Traffic Controller
Dawson Group
Shuswap, BC
- Full-time
…seasonal, full-time Traffic Controller reporting to Traffic Control Supervisor. The Traffic Controller works collaboratively to coordinate the traffic control plans and is a key partner in…
Added 2 hours ago
GA
Seasonal Sales Support - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Part-time
Offer an exceptional client experience at all times and maintain the brand standards.
Added 2 hours ago
NR
hotel front desk supervisor
Northern Rockies Lodge
Muncho Lake, BC
- Full-time
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 2 hours ago
LL
Transportation Supervisor (Night Shift)
Lineage Logistics
Winnipeg, MB
- Full-time
As a Transportation Supervisor, you will lead a small, dedicated team to ensure the efficient daily operations of pick-ups and deliveries while playing a critical role in representing our…
Added 3 hours ago
CL
food service supervisor
Chopped Leaf
Fort McMurray, AB
- Full-time
Ensure that food and service meet quality control standards
Added 4 hours ago
AU
Security Guard
Allied Universal
Toronto, ON
- $19 CAD / hour
- Full-time
Follow site-specific procedures, training, and instructions provided by the Site Supervisor, client representatives, and Account Manager.
Added 4 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 5 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and…
Added 5 hours ago
D
Section manager
Desjardins
Levis, QC
- Full-time
…activities. You are responsible for overseeing your group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are…
Added 5 hours ago
AC
Laundry Worker
Aramark Canada
Red Deer, AB
- Full-time
…cleans and maintains assigned area(s) to meet customer and client satisfaction.?Additionally, the Laundry Worker is required to fold, maintain, and provide cleaned linen to the…
Added 6 hours ago
DG
Traffic Control Supervisor
Dawson Group
Chase, BC
- Full-time
In this role you will be a valued member of Dawson Civil, working as a permanent, full-time Traffic Control Supervisor reporting to Superintendent, Civil. The ideal candidate will work…
Added 6 hours ago
U
Warehouse W2 MHE
UPS
Burlington, ON
- Full-time
…schedule. Handles products and performs duties according to client procedures and government/compliance regulations. Palletizes cases, wraps, and loads skids onto trailers. Creates shipping…
Added 6 hours ago
U
Warehouse W2 MHE
UPS
Burlington, ON
- Full-time
…schedule. Handles products and performs duties according to client procedures and government/compliance regulations. Palletizes cases, wraps, and loads skids onto trailers. Creates shipping…
Added 6 hours ago
RC
Supervisor, Talent Acquisition Operations – Campus Programs & Interviews
RSM Canada
Toronto, ON
- Full-time
The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA…
Added 6 hours ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
…external Standards of Practice of the province(s) that the service delivery takes place. The SPNM works directly with the local Bayshore Home Health offices who recruit and onboard highly…
Added 6 hours ago
RC
Management Consulting Supervisor, Technology Performance
RSM Canada
Toronto, ON
- Full-time
As a Supervisor, you will work closely with client executives, technology leaders, and technical teams to assess current-state environments, identify opportunities for improvement, develop…
Added 6 hours ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
Identify issues and errors and investigate discrepancies for discussion with supervisor for resolutions
Added 7 hours ago
NC
Supervisor, Bekaadendang Program (Anti-Human Trafficking/PAR/CARE TEAM)
Native Child and Family Services of Toronto
Toronto, ON
- $88,193 to $106,569 CAD / year
- Full-time
…the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to…
Added 7 hours ago
DR
Technology Specialist, Networking
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Temporary
Reporting to the Supervisor, Infrastructure and Networking, the successful candidate will provide a lead role in the administration, maintenance and continuous improvement of network…
Added 9 hours ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
…will provide guidance, education and practical solutions to client-facing colleagues, while executing surveillance and review activities aligned to internal standards and Canadian…
Added 9 hours ago
S
Peer Support Worker, Heartwood Centre for Women – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Part-time
Provide advocacy to clients in a variety of settings, providing information regarding rights to services to the client and their family members, partners, friends, and other loved ones;…
Added 9 hours ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
Identify urgent or recurring service issues and escalate them to the appropriate supervisor or department when necessary.
Added 10 hours ago
F
Senior Business immigration Analyst
Fragomen
ON · Ontario, Canada
- Full-time
…who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global…
Added 10 hours ago
RU
Management Consulting Supervisor, Technology Performance
RSM US LLP
Toronto, ON
- Full-time
As a Supervisor, you will work closely with client executives, technology leaders, and technical teams to assess current-state environments, identify opportunities for improvement, develop…

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

Apply About employer

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

November 5, 2026

Closing Date

November 19, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

Apply About employer

More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received by phone, fax, mail, email, or online accounts, and process client changes in accordance with company policy. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist other departments or complete assigned projects as needed.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires English and French bilingualism, strong communication and telephone skills, Microsoft Office competency, and the ability to solve problems, adapt to change, and work reliably as part of a team.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Microsoft Office
Telephone Etiquette
Client Relations
Call Handling
Time Management
Adaptability
Teamwork
Privacy Protection
Online Services Promotion

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Bilingual
English
French
Mortgage
Financial Services
Residential Mortgages
Mortgage Broker Channel
Customer Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Microsoft Office
Client Privacy
Problem-Solving
Critical Thinking
Customer Satisfaction
Online Services
Residential Administration
Call Queue
Teamwork

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