Customer Relations Agent, Customer Service
- Toronto, ON, Canada
- East York, ON, Canada
$43,000 – $53,000 · Full-time
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Job details
- Pay
- $43,000 – $53,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are hiring a Customer Relations Agent!
Reporting To
Supervisor, Customer Service
Full-Time/Part- Time
Salary Range:
Full-time
$43,000 – $53,000
Posting Date
October 20, 2026
Closing Date
November 3, 2026
Hours Of Work
12:00 p.m. – 8:00 p.m.
Grade
Office Location:
6.5
Toronto
Great location! Steps away from the main public transit station
What We Offer
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!
The Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
How You Will Contribute
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
Reporting To
Supervisor, Customer Service
Full-Time/Part- Time
Salary Range:
Full-time
$43,000 – $53,000
Posting Date
October 20, 2026
Closing Date
November 3, 2026
Hours Of Work
12:00 p.m. – 8:00 p.m.
Grade
Office Location:
6.5
Toronto
Great location! Steps away from the main public transit station
What We Offer
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
How You Will Contribute
- Answer incoming calls on the customer service queue and make outbound calls when necessary
- Handle between 50 to 65 calls a day
- Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
- Process certain changes during client interactions
- Follow-up with client to confirm resolution and customer satisfaction
- Provide assistance to the various residential administration departments when required
- Promote online services
- Ensure client privacy is protected at all times
- Listen to client inquiries and take the appropriate problem-solving steps
- Complete special projects as assigned by the Manager
- Post secondary education and/or equivalent work experience preferred
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Strong verbal and written communication skills, in English
- Friendly, outgoing personality
- Excellent telephone manner
- Demonstrated flexibility to adapt to a constantly changing environment
- Ability to resolve problems, strong attention to detail, critical thinking
- Demonstrated team player, responsible, reliable and adaptable
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNLOON
More about this job
Responsibilities
Handle incoming and outbound customer calls, respond to inquiries received through phone, fax, mail, email, and online accounts, and process client-requested changes. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist residential administration teams with projects as assigned.
Requirements
Post-secondary education and/or equivalent work experience is preferred, and mortgage experience is an asset. Candidates should have Microsoft Office competency, strong English communication skills, a friendly telephone manner, and the ability to solve problems, pay close attention to detail, adapt to change, and work reliably as part of a team.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Problem-Solving
- Attention To Detail
- Critical Thinking
- Telephone Etiquette
- Microsoft Office
- Technology Adaptability
- Multitasking
- Teamwork
- Flexibility
- Client Privacy
Benefits
- Bonus
- Health Spending Account
- Maternity and Parental Leave Top-Up
- Training Programs
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Administrative
Keywords
- Customer Relations
- Customer Service
- Client Inquiries
- Inbound Calls
- Outbound Calls
- Call Queue
- Fax
- Online Accounts
- Client Requests
- Mortgage Experience
- Microsoft Office
- Problem-Solving
- Customer Satisfaction
- Client Privacy
- Online Services
- Residential Administration
- Critical Thinking
- Attention To Detail
- Teamwork
- Multitasking
- Financial Services
- Mortgage Lending