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Added 4 mins ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
…engagement, and customer lifetime value. Leveraging customer data, analytics, loyalty insights, and personalization capabilities, the Senior Manager will create relevant, timely, and…
Added 4 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Oversee data modelling, warehousing and lakehouse architecture, and streaming, ensuring the data layer is ready to serve both analytics and AI workloads.
Added 4 mins ago
TG
Senior Manager, Enterprise Risk Management
TMX Group
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
…abilities, coupled with an active interest in leveraging modern data analytics and Generative AI (GenAI) tools to streamline workflows and modernize risk…
Added 4 mins ago
S
Human Resources Manager
SMARTFOX
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Use HRIS and analytics tools (Workday, UKG, ADP, BambooHR, SAP SuccessFactors, Power BI, or similar) to track turnover, engagement, and hiring trends and turn them into action
Added 4 mins ago
AE
Maintenance Manager
Agrocrop Exports Ltd.
Bolton, ON
- Full-time
Reports to: Senior Operations Manager/Director, Operations
Added 4 mins ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
Borderless AI is looking for a highly organized, detail-oriented Manager, Payment Operations, to help lead our day-to-day payment operations as we scale. You'll manage cross-functional…
Added 4 mins ago
DI
Investment & Strategy Analyst, Commercial Due Diligence
Dedale Intelligence
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
A clear career path: Analyst, Associate, Senior Associate, Associate Manager, Manager.
Added 20 mins ago
D
Manager, Analytics and Artificial Intelligence, Internal Audit
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
In a context where data, advanced analytics and artificial intelligence (AI) are key drivers of internal audit performance and transformation, you will help develop the Desjardins Group…
Added 20 mins ago
TP
Digital Marketing Lead
Turning Point Brands Canada
Laval, QC
- Full-time
Hands-on with Meta Ads Manager, Google Ads and GA4, plus Klaviyo (or equivalent) and Shopify. Comfortable pulling and reconciling data across ad platforms and analytics
Added 20 mins ago
C
Paid Media Coordinator (Ad Ops)
Cineplex
Toronto, ON
- Full-time
…Commerce, Film, LBE and more. Reporting directly to the Sr. Manager, Paid Media, you'll drive impactful media performance. If you're passionate about media strategy and thrive in a…
Added 20 mins ago
B
Intraday Liquidity Manager
BMO
Toronto, ON · FCP
- Full-time
The role combines intraday liquidity risk management, forecasting, monitoring, analytics, reporting, business engagement, and operating-model development. You will provide recommendations…
Added 20 mins ago
A
Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…Operating at the intersection of healthcare, technology, data, and analytics, we are changing how clinical research is conducted, how care is delivered, and how patients experience it, with…
Added 34 mins ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
On behalf of our client, Ganong Bros Ltd, we are looking for an experienced Senior Manager, Planning to join their team, supporting the continued growth and evolution of their supply chain…
Added 34 mins ago
E
Senior Product Manager, Ad Audiences
eBay
Toronto, ON
- Full-time
As the Senior Product Manager, Ad Audiences you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 34 mins ago
TI
Program Manager-Retail Banking
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Program Manager-Retail Banking"
Added 49 mins ago
1
Marketing Technology Lead Developer
1-800-GOT-JUNK?
Vancouver, BC · Toronto, ON
- Full-time
Analytics & Growth Stack Integration: Maintain seamless data flow between front-end web properties and backend marketing solutions (Google Tag Manager, HubSpot, Salesforce, etc.), ensuring…
Added 1 hour ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 1 hour ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
Program Manager | Strategic Financial Services Transformation | LTM FSTI
Added 1 hour ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
Program Manager | Strategic Financial Services Transformation | LTM FSTI
Added 1 hour ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign…
Added 1 hour ago
M
Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
Added 1 hour ago
KS
Procurement Manager
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Procurement Manager, Sourcing and Contracting.
Added 1 hour ago
TI
Business Systems Consultant
TekStaff IT Solutions
Toronto, ON
- Contract
Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant bridges business and technology to shape initiatives from pre-discovery through delivery.…
Added 1 hour ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 2 hours ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time

First National Financial LP

UX Designer

Toronto, ON, Canada
East York, ON, Canada

$66,685-$106,695 · Full-time

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Job details

Pay: $66,685-$106,695
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are hiring a UX Designer, Application Development!

Reporting To

Assistant Vice President IT, Application Development

Full-Time/Part- Time

Full-time

Salary Range

$66,685-$106,695

Posting Date

October 26, 2026

Closing Date

November 30, 2026

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

12.4

Toronto

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The UX Designer is accountable for designing clear, efficient, and trustworthy experiences that enable First National employees and partners to use AI enabled mortgage workflows with confidence.

This role combines user research, service design, interaction design, prototyping, and usability testing for complex operational workflows. Embedded in a product squad while maintaining a shared library of AI interaction patterns for the wider AI Factory, the Designer works closely with the Product Manager, the Residential Underwriting Business SME, the AI Engineering Lead, engineers, and quality teams to make AI outputs understandable and actionable, design effective human review and exception paths, and drive sustained adoption.

How You Will Contribute

Plan and conduct user research with underwriters, brokers, servicing teams, operations, and other users through interviews, observation, workflow shadowing, surveys, and usability testing, and turn findings into clear design opportunities.
Map current and future user journeys, service blueprints, decision points, handoffs, pain points, and exception paths to help product squads simplify work rather than digitize unnecessary process complexity.
Design user flows, information architecture, wireframes, prototypes, and production ready interaction specifications using Figma or comparable tools, from early concepts through detailed design and release support.
Make AI outputs clear and actionable by designing for source evidence, confidence, uncertainty, explanations, policy references, recommended actions, human review, overrides, feedback capture, error recovery, and escalation.
Partner with the Product Manager and the Business SME to translate user needs and policy requirements into experience principles and acceptance criteria, and with AI, data, and full stack engineers to deliver feasible, consistent, and accessible solutions.
Define and measure usability and adoption outcomes such as task completion, time on task, comprehension, error rates, trust, satisfaction, accessibility, and user feedback, and use the evidence to iterate the product.
Support UAT, pilots, training, rollout, and post launch learning by observing real use, identifying experience defects or workarounds, and prioritizing improvements with the product squad.
Create and maintain reusable AI interaction patterns, design system components, research assets, and guidance that help future product squads deliver consistent experiences without redesigning common solutions.

The Experience You Need

Bachelor’s degree in interaction design, user experience, human computer interaction, psychology, design research, digital media or a related discipline, or equivalent practical experience.
5 plus years of progressive UX, product design, service design, or user research experience delivering complex digital products from discovery through production.
A portfolio demonstrating strong user research, workflow design, interaction design, prototyping, usability testing, and evidence based iteration for enterprise or operational products.
Advanced proficiency with Figma or comparable design and prototyping tools, design systems, information architecture, and clear documentation for engineering implementation.
Experience designing for complex rules, data rich interfaces, exceptions, approvals, accessibility, and users who must make accurate decisions under time pressure.
Practical understanding of AI enabled experiences, including uncertainty, explainability, source evidence, human in the loop review, feedback, automation boundaries, and trust is strongly preferred.
Strong facilitation, communication, and collaboration skills, with the ability to synthesize conflicting user, business, policy, risk, and technical needs into simple and usable designs.
Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred.

Relationships

External: Engages design and research vendors, implementation partners, and accessibility specialists, and conducts research directly with broker and partner users where appropriate.

Internal: Embedded in a First National product squad works with the Product Manager, the Residential Underwriting Business SME, AI Engineers, full stack engineers, and the QA Engineer.

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON

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More about this job

Responsibilities

Conduct user research and design end-to-end experiences for AI-enabled mortgage workflows, including user journeys, interfaces, prototypes, and human review and exception paths. Collaborate with product, business, engineering, and quality teams to measure usability and adoption, support launches, and maintain reusable AI interaction patterns and design system assets.

Requirements

Requires a bachelor’s degree in a relevant discipline or equivalent practical experience, at least five years of progressive UX, product design, service design, or user research experience, and a portfolio demonstrating end-to-end design work. Candidates should have advanced proficiency with Figma or comparable tools and experience with complex operational interfaces; practical AI experience design knowledge and financial services experience are preferred.

Skills

User Research
Service Design
Interaction Design
Prototyping
Usability Testing
Workflow Design
Information Architecture
Figma
Design Systems
AI Experience Design
Human-in-the-Loop Design
Accessibility
Facilitation
User Journey Mapping
Usability Measurement
Cross-Functional Collaboration

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Figma
User Research
Service Design
Interaction Design
Prototyping
Usability Testing
Information Architecture
Design Systems
AI-Enabled Workflows
Human-in-the-Loop Review
Explainability
Source Evidence
Confidence and Uncertainty
Mortgage Lending
Residential Underwriting
Financial Services
Workflow Shadowing
User Journey Mapping
Service Blueprints
Accessibility
Acceptance Criteria
User Acceptance Testing
Product Design
Research Synthesis
Task Completion
Time on Task
Error Rates
Trust Measurement
Pilot and Rollout Support
Full-Stack Engineering

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