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We are currently requesting resumes for the following position: Manager, Change and Talent

First National Financial LP

UX Designer

Toronto, ON, Canada
East York, ON, Canada

$66,685-$106,695 · Full-time

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Job details

Pay: $66,685-$106,695
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are hiring a UX Designer, Application Development!

Reporting To

Assistant Vice President IT, Application Development

Full-Time/Part- Time

Full-time

Salary Range

$66,685-$106,695

Posting Date

October 26, 2026

Closing Date

November 30, 2026

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

12.4

Toronto

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The UX Designer is accountable for designing clear, efficient, and trustworthy experiences that enable First National employees and partners to use AI enabled mortgage workflows with confidence.

This role combines user research, service design, interaction design, prototyping, and usability testing for complex operational workflows. Embedded in a product squad while maintaining a shared library of AI interaction patterns for the wider AI Factory, the Designer works closely with the Product Manager, the Residential Underwriting Business SME, the AI Engineering Lead, engineers, and quality teams to make AI outputs understandable and actionable, design effective human review and exception paths, and drive sustained adoption.

How You Will Contribute

Plan and conduct user research with underwriters, brokers, servicing teams, operations, and other users through interviews, observation, workflow shadowing, surveys, and usability testing, and turn findings into clear design opportunities.
Map current and future user journeys, service blueprints, decision points, handoffs, pain points, and exception paths to help product squads simplify work rather than digitize unnecessary process complexity.
Design user flows, information architecture, wireframes, prototypes, and production ready interaction specifications using Figma or comparable tools, from early concepts through detailed design and release support.
Make AI outputs clear and actionable by designing for source evidence, confidence, uncertainty, explanations, policy references, recommended actions, human review, overrides, feedback capture, error recovery, and escalation.
Partner with the Product Manager and the Business SME to translate user needs and policy requirements into experience principles and acceptance criteria, and with AI, data, and full stack engineers to deliver feasible, consistent, and accessible solutions.
Define and measure usability and adoption outcomes such as task completion, time on task, comprehension, error rates, trust, satisfaction, accessibility, and user feedback, and use the evidence to iterate the product.
Support UAT, pilots, training, rollout, and post launch learning by observing real use, identifying experience defects or workarounds, and prioritizing improvements with the product squad.
Create and maintain reusable AI interaction patterns, design system components, research assets, and guidance that help future product squads deliver consistent experiences without redesigning common solutions.

The Experience You Need

Bachelor’s degree in interaction design, user experience, human computer interaction, psychology, design research, digital media or a related discipline, or equivalent practical experience.
5 plus years of progressive UX, product design, service design, or user research experience delivering complex digital products from discovery through production.
A portfolio demonstrating strong user research, workflow design, interaction design, prototyping, usability testing, and evidence based iteration for enterprise or operational products.
Advanced proficiency with Figma or comparable design and prototyping tools, design systems, information architecture, and clear documentation for engineering implementation.
Experience designing for complex rules, data rich interfaces, exceptions, approvals, accessibility, and users who must make accurate decisions under time pressure.
Practical understanding of AI enabled experiences, including uncertainty, explainability, source evidence, human in the loop review, feedback, automation boundaries, and trust is strongly preferred.
Strong facilitation, communication, and collaboration skills, with the ability to synthesize conflicting user, business, policy, risk, and technical needs into simple and usable designs.
Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred.

Relationships

External: Engages design and research vendors, implementation partners, and accessibility specialists, and conducts research directly with broker and partner users where appropriate.

Internal: Embedded in a First National product squad works with the Product Manager, the Residential Underwriting Business SME, AI Engineers, full stack engineers, and the QA Engineer.

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON

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More about this job

Responsibilities

Conduct user research and design end-to-end experiences for AI-enabled mortgage workflows, including user journeys, interfaces, prototypes, and human review and exception paths. Collaborate with product, business, engineering, and quality teams to measure usability and adoption, support launches, and maintain reusable AI interaction patterns and design system assets.

Requirements

Requires a bachelor’s degree in a relevant discipline or equivalent practical experience, at least five years of progressive UX, product design, service design, or user research experience, and a portfolio demonstrating end-to-end design work. Candidates should have advanced proficiency with Figma or comparable tools and experience with complex operational interfaces; practical AI experience design knowledge and financial services experience are preferred.

Skills

User Research
Service Design
Interaction Design
Prototyping
Usability Testing
Workflow Design
Information Architecture
Figma
Design Systems
AI Experience Design
Human-in-the-Loop Design
Accessibility
Facilitation
User Journey Mapping
Usability Measurement
Cross-Functional Collaboration

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Figma
User Research
Service Design
Interaction Design
Prototyping
Usability Testing
Information Architecture
Design Systems
AI-Enabled Workflows
Human-in-the-Loop Review
Explainability
Source Evidence
Confidence and Uncertainty
Mortgage Lending
Residential Underwriting
Financial Services
Workflow Shadowing
User Journey Mapping
Service Blueprints
Accessibility
Acceptance Criteria
User Acceptance Testing
Product Design
Research Synthesis
Task Completion
Time on Task
Error Rates
Trust Measurement
Pilot and Rollout Support
Full-Stack Engineering

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