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First Nations Health Authority

Operations Support Analyst, eHealth

Vancouver, BC, Canada
Metro Vancouver A, BC, Canada

Pay: Salary: $76,530- $90,879 - $105,229 per year (pay range explained below)
Job type: Full-time
Apply by: Oct 30, 2026
Education: Bachelor’s degree
Experience: 2-3 years of related experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.

FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here .

You will be joining a passionate, driven team in shaping and launching the eHealth initiative is an incredible opportunity to make a real, lasting impact! You’ll be at the forefront of empowering remote and underserved First Nations communities in BC with increased access to healthcare that’s not only equitable but also culturally sensitive. This is your chance to contribute to vital, life-changing work that makes a tangible difference in the lives of those who need it most!

Title: Operation Support Analyst, eHealth

Salary: $76,530- $90,879 - $105,229 per year (pay range explained below)

Contract: Term until March 31, 2028

Hours: 37.5 hrs/week Flexible schedule with 7.5 hour days e.g. 9am-4pm (core hours 9am-3pm Mon-Fri)

Location: Metro Vancouver, Alberni office, located on the ancestral Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations. Hybrid working in line with FNHA’s flex work policy. (minimum 20% in the office).

About The Role

Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding health provider network including Primary Care, Virtual Services and Remote Nursing Station teams to advance operational activities by tracking, troubleshooting, escalating, and monitoring the resolution of requests from FNHA, Community, and other eHealth program stakeholders.

The Operations Support Analyst performs business and technical analysis activities for eHealth Operations. This role is the first line to receive inbound requests on behalf of the eHealth Team. This role leverages exceptional interpersonal and customer service skills, in combination with a good understanding of clinical, technical and regional requirements. This analyst gathers and translates request information to ensure support is directed appropriately across the eHealth team. This analyst role also develops and refines support-related workflows, performs gap analyses. The Operations Support Analyst also drafts and validates knowledge-based articles and Standard Operating Procedures based on departmental, organization, and industry best practices.

About You

To be successful in this role you will have:

Education

Bachelor’s degree in health informatics, Information Technology, Healthcare Administration or related field required or an equivalent combination of education, training and experience.

Experience

2-3 years of related experience
Experience with digital health technologies
Experience providing training/orientation to adults on new technology and concepts
Experience using MOIS EMR is an asset

Knowledge

Knowledge of health care industry and clinical services is required
Knowledge of electronic medical records and other digital health technologies and services is required
Knowledge of mobile devices, infrastructure, database, SharePoint, and web solutions is required
Knowledge of graphic design, video editing, and learning applications is an asset
Knowledge of First Nations healthcare and/or culture is an asset

Competencies

Strong customer service orientation
Advanced problem-solving skills
Excellent communication skills and command of the English language
Physical ability to perform the duties of the position

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

Municipal Pension plan with an employer contribution of 9.31%
3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
5 cultural days per year for non-union First Nations, Inuit, or Métis employees
Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
And more!

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How To Apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button.

Closing date: October 13, 2026 (at 23:59)

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for eHealth support requests, gathering and translating request details, tracking and troubleshooting issues, and coordinating escalation and resolution across stakeholders. Conduct business and technical analysis, improve support workflows, identify gaps, and draft and validate knowledge articles and standard operating procedures.

Requirements

A bachelor’s degree in health informatics, information technology, healthcare administration, or a related field is required, or an equivalent combination of education, training, and experience. Candidates need 2–3 years of related experience, familiarity with digital health technologies and clinical services, and experience training adults on new technology; MOIS EMR experience and knowledge of First Nations healthcare are assets.

Skills

Customer Service
Problem-Solving
Communication
Business Analysis
Technical Analysis
Troubleshooting
Request Tracking and Escalation
Workflow Development
Gap Analysis
Knowledge Article Development
Standard Operating Procedures
Technology Training
Electronic Medical Records
Digital Health Technologies
Clinical Services

Benefits

Municipal Pension Plan With Employer Contribution
Three Weeks' Vacation, Increasing to Four Weeks With Service
Five Personal Days
One Volunteer Day
Fourteen Public Holidays
Five Cultural Days Per Year for Non-Union First Nations, Inuit, or Métis Employees
Group Health Benefits
Health Care Spending Account

Visa sponsorship

Not detected in the job text

Keywords

eHealth
Electronic Medical Records
MOIS EMR
Telehealth
Digital Health Technologies
Health Informatics
Clinical Services
Primary Care
Virtual Services
Remote Nursing Stations
Business Analysis
Technical Analysis
Customer Service
Troubleshooting
Request Tracking
Issue Escalation
Workflow Development
Gap Analysis
Knowledge Articles
Standard Operating Procedures
Technology Training
Mobile Devices
Infrastructure
Databases
SharePoint
Web Solutions
Graphic Design
Video Editing
Learning Applications
First Nations Healthcare

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