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Added 16 mins ago
Donation & Processing Coordinator
Kelowna Women's Shelter
Kelowna, BC
Full-time
…programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line,…
Added 16 mins ago
Thrift Store Manager
Kelowna Women's Shelter
Kelowna, BC
Full-time
…programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line,…
Added 16 mins ago
Charge Nurse, Full Time, Forensic Mental Health - Heritage 0
Providence Care
Kingston, ON
Full-time
The Charge Nurse is an experienced Registered Nurse who works under the direction of the Program Manager to coordinate the delivery of high quality inter-professional patient/client…
Added 16 mins ago
Facilities Manager (Repair and Maintenance Technicians)
Fitness World Canada
Vancouver, BC
Full-time
As our Repair & Maintenance Technician Manager, you'll be a true player-coach: on the floor doing the repairs yourself and building a team of R&M Technicians who take real pride in their…
Added 16 mins ago
C204 Building Support Worker - (Full Time)
Phoenix Drug & Alcohol Recovery and Education Society
Chilliwack, BC
Full-time
Notify the campus manager for follow-up when unauthorized persons are observed to be on the grounds or within buildings
Added 17 mins ago
Team Manager, Disability Management Services Office
The Canada Life Assurance Company
London, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 32 mins ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
JYSK Canada is seeking a Real Estate Project Coordinator to join our team on a permanent, full-time basis.
Added 47 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 47 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 47 mins ago
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Nova Scotia Community College - NSCC
Port Hawkesbury, NS
Full-time
Continuing Full-time Position: Commencing approximately November 9, 2026
Added 47 mins ago
2627-195 - Lead Hand - Security (FS12) - Strait Area Campus
Nova Scotia Community College - NSCC
Port Hawkesbury, NS
Full-time
Continuing Full Time Position: Commencing approximately November 2, 2026
Added 47 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 47 mins ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 47 mins ago
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Geriatric Emergency Management (GEM) Registered Nurse
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 47 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 47 mins ago
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
Full-time
…dedicated Respiratory Therapy Team. Reporting to the Clinical Manager, Critical Care Unit, the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 47 mins ago
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Physiotherapist
Brant Community Healthcare System
Brantford, ON
Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 47 mins ago
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 47 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.

First Nations Health Authority

Operations Support Analyst, eHealth -Internal Only

Vancouver, BC, Canada
Metro Vancouver A, BC, Canada

Pay: Salary: $76,530- $90,879 - $105,229 per year (pay range explained below)
Job type: Full-time
Apply by: Oct 31, 2026
Education: Bachelor’s degree
Experience: 2-3 years of related experience
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.

FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here .

You will be joining a passionate, driven team in shaping and launching the eHealth initiative is an incredible opportunity to make a real, lasting impact! You’ll be at the forefront of empowering remote and underserved First Nations communities in BC with increased access to healthcare that’s not only equitable but also culturally sensitive. This is your chance to contribute to vital, life-changing work that makes a tangible difference in the lives of those who need it most!

Title: Operation Support Analyst, eHealth -Internal Only

Salary: $76,530- $90,879 - $105,229 per year (pay range explained below)

Contract: Term until March 31, 2028

Hours: 37.5 hrs/week Flexible schedule with 7.5 hour days e.g. 9am-4pm (core hours 9am-3pm Mon-Fri)

Location: Metro Vancouver, Alberni office, located on the ancestral Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations. Hybrid working in line with FNHA’s flex work policy. (minimum 20% in the office).

About The Role

Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding health provider network including Primary Care, Virtual Services and Remote Nursing Station teams to advance operational activities by tracking, troubleshooting, escalating, and monitoring the resolution of requests from FNHA, Community, and other eHealth program stakeholders.

The Operations Support Analyst performs business and technical analysis activities for eHealth Operations. This role is the first line to receive inbound requests on behalf of the eHealth Team. This role leverages exceptional interpersonal and customer service skills, in combination with a good understanding of clinical, technical and regional requirements. This analyst gathers and translates request information to ensure support is directed appropriately across the eHealth team. This analyst role also develops and refines support-related workflows, performs gap analyses. The Operations Support Analyst also drafts and validates knowledge-based articles and Standard Operating Procedures based on departmental, organization, and industry best practices.

About You

To be successful in this role you will have:

Education

Bachelor’s degree in health informatics, Information Technology, Healthcare Administration or related field required or an equivalent combination of education, training and experience.

Experience

2-3 years of related experience
Experience with digital health technologies
Experience providing training/orientation to adults on new technology and concepts
Experience using MOIS EMR is an asset

Knowledge

Knowledge of health care industry and clinical services is required
Knowledge of electronic medical records and other digital health technologies and services is required
Knowledge of mobile devices, infrastructure, database, SharePoint, and web solutions is required
Knowledge of graphic design, video editing, and learning applications is an asset
Knowledge of First Nations healthcare and/or culture is an asset

Competencies

Strong customer service orientation
Advanced problem-solving skills
Excellent communication skills and command of the English language
Physical ability to perform the duties of the position

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

Municipal Pension plan with an employer contribution of 9.31%
3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
5 cultural days per year for non-union First Nations, Inuit, or Métis employees
Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
And more!

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How To Apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button.

Closing date: October 15, 2026 (at 23:59)

Apply About employer

More about this job

Responsibilities

Provide first-line support for the FNHA eHealth team by receiving, assessing, tracking, troubleshooting, escalating, and monitoring requests related to supported EMR and telehealth services. Analyze operational needs, improve support workflows, identify gaps, and draft and validate knowledge articles and standard operating procedures.

Requirements

A bachelor’s degree in health informatics, information technology, healthcare administration, or a related field is required, or an equivalent combination of education, training, and experience. The role requires 2–3 years of related experience, familiarity with healthcare and clinical services, electronic medical records and digital health technologies, and experience training adults on new technology; MOIS EMR experience and knowledge of First Nations healthcare or culture are assets.

Skills

Customer Service
Problem-Solving
Communication
Business Analysis
Technical Analysis
Troubleshooting
Request Tracking
Workflow Development
Gap Analysis
Training and Orientation
Knowledge Article Development
Standard Operating Procedures
Electronic Medical Records
Digital Health Technologies
SharePoint
Telehealth Support

Benefits

Municipal Pension Plan
Vacation Leave
Personal Days
Volunteer Day
Public Holidays
Cultural Days
Group Health Benefits
Health Care Spending Account
Indigenous Cultural Safety Training

Visa sponsorship

Not detected in the job text

Keywords

eHealth
Electronic Medical Records
MOIS EMR
Telehealth
Digital Health Technologies
Primary Care
Virtual Services
Remote Nursing Stations
Health Informatics
Healthcare Administration
Business Analysis
Technical Analysis
Troubleshooting
Request Escalation
Workflow Development
Gap Analysis
Knowledge Articles
Standard Operating Procedures
Mobile Devices
Infrastructure
Databases
SharePoint
Web Solutions
Adult Training
Clinical Services
First Nations Healthcare
Customer Service
Graphic Design
Video Editing
Learning Applications

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