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First Nations Health Consortium

Manager, Enhanced Service Coordination

Edmonton, AB, T5S 1M5, Canada

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

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Original job description

First Nations Health Consortium

Employment Opportunity

Manager, Enhanced Service Coordination

Full-time Position

Location: Edmonton or Calgary

The Manager of Enhanced Service Coordination provides strategic leadership and operational oversight for the Enhanced Service Coordination team.

The Manager is responsible for ensuring children and families experience coordinated access through applications for health, education, social, cultural, and developmental services. This role leads a multidisciplinary team of coordinators, strengthens relationships with First Nations communities and external partners, and drives a culture of excellence, accountability, and continuous improvement.

The successful candidate will be passionate about advancing equitable access to services for First Nations children while fostering collaboration across systems to address complex needs and improve long-term outcomes. The position provides leadership, direction, and oversight to FNHC’s Enhanced Service Coordination program by developing and implementing program goals, priorities, and service delivery strategies, by aligning service coordination practices within the Jordan's Principle – Child First Initiative. The Manager will promote innovative and child-centered approaches to service coordination by leading continuous quality improvement initiatives, supervise, coach, mentor, and support enhanced service coordination Team.

FNHC fosters a positive, collaborative, and high-performing team culture and works towards the establishment of clear performance expectations and accountability measures. Working with the team the Manager identifies professional development opportunities for staff, support staff wellness and resilience in a demanding service environment. A key role of the position is overseeing complex and high-needs cases requiring escalation or intervention, monitoring service quality and consistency across the coordination team and building on and maintaining effective relationships.

The role is responsible for identifying emerging trends, unmet needs, and opportunities to improve service delivery, and lead planning initiatives that enhance access to services, develop policies, procedures, and best practices while strengthening work of enhanced service coordination by supporting implementation of new programs and initiatives, establishing and monitoring program performance and monitoring program performance indicators. The position requires a strong ability to analyze service trends and outcome data and to develop reports and recommendations for senior leadership.

Education

Bachelor’s degree in social work, Human Services, Education, Child and Youth Care, or related field.

Qualifications

Minimum five years of progressive leadership experience in human services, child and family services, healthcare, education, Indigenous services, or related sectors.
Experience leading multidisciplinary teams.
Experience working with Indigenous children, youth, families, and communities.
Experience in service coordination, case management, program leadership, or systems navigation.
Knowledge of Jordan's Principle and related child-serving systems.
Outstanding communication and interpersonal abilities
Experience working in or closely with First Nations people and communities, with demonstrated cultural knowledge and competencies.
Highly proficient using Microsoft Office (Word, Excel, Outlook).

Working Conditions

Office job; frequent travel is required.

Requirements of Employment

Criminal Record Check & Vulnerable Sector Check, and Child Intervention Check

3-year Driver's Abstract

Please submit a cover letter and resume to hr@abfnhc.com or fax to (780) 784-8842.

Closing Date: Until a suitable candidate is found

We thank you for your interest, however only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager provides strategic leadership and operational oversight for the Enhanced Service Coordination team to ensure children and families receive coordinated access to essential services. This role also drives continuous quality improvement, manages complex cases, and fosters collaborative relationships with First Nations communities and external partners.

Requirements

Candidates must hold a bachelor's degree in social work, human services, education, or a related field. A minimum of five years of progressive leadership experience in human services or related sectors is required, along with demonstrated cultural knowledge of First Nations communities.

Skills

Strategic leadership
Operational oversight
Service coordination
Case management
Program management
Team supervision
Systems navigation
Relationship building
Data analysis
Reporting
Policy development
Cultural competency
Microsoft Office
Project management
Mentoring
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

First Nations Health Consortium
Enhanced Service Coordination
Jordan's Principle
Child First Initiative
Social Work
Human Services
Child and Youth Care
Multidisciplinary team
Service delivery
Program performance
Case management
Systems navigation
Indigenous services
Cultural competency
Microsoft Office
Strategic planning
Quality improvement
Performance management
Policy development
Data analysis
Leadership
Mentorship
Stakeholder engagement
Vulnerable Sector Check
Criminal Record Check

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