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First Nations Health Consortium

Receptionist

Edmonton, AB, T5S 1M5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

First Nations Health Consortium

Employment Opportunity

Receptionist, Edmonton AB - Full Time

The First Nations Health Consortium (FNHC) is seeking a professional, organized, and compassionate Receptionist to join our team. As the first point of contact for callers, visitors, and staff, the Receptionist plays a vital role in ensuring smooth communication and efficient office operations. The position would be best suited to individuals who have knowledge and experience providing support to multiple teams in a high-volume office. This position requires a high level of professionalism, attention to detail, and the ability to handle sensitive information with discretion.

Working to uphold Jordan's Principle, the Consortium provides a 'service coordination' role in Alberta for all First Nation children living on or off reserve and serves as the link between any First Nation child and the service or program need for the child.

Summary of Key Responsibilities

Answer and Direct Calls: Promptly answer incoming calls using a polite and professional greeting. Collect caller information and route calls to the appropriate department or staff member, following established procedures.
Call Documentation: Accurately log all calls in the call tracking system and ensure information is complete and up to date.
Voicemail and Fax Management: Check, document, and forward voicemails and faxes within assigned timeframes. Categorize and track messages for accountability.
Visitor and Staff Sign-In: Manage monthly staff sign-in sheets and daily staff check-ins. Ensure all records are uploaded and stored according to FNHC protocols.
Manage boardroom bookings: including room setup, equipment setup requirements and coordinating lunches for meetings and other events, as required.
Mail, Courier and Package Handling: Receive, log, and distribute incoming mail and packages. Maintain accurate tracking sheets and ensure timely delivery or secure storage of undelivered items.
Supply Ordering: Conduct supply checks, prepare order sheets, and coordinate order placement.
Hotel Coordination: Assist with hotel bookings for staff, track confirmations, and manage related documentation.
Portable Wi-Fi Modem Management: Oversee the sign-out and return process for portable Wi-Fi modems, ensuring accurate recordkeeping and device security.
Professional Conduct: Maintain a calm, courteous, and professional demeanor at all times, including when handling difficult or abusive calls.

Qualifications

Minimum 2 or more years’ experience in an administrative assistant or receptionist role

Office administration certificate or diploma is an asset. High school diploma
Experience working with First Nations people and communities with demonstrated cultural knowledge and competencies
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency with Microsoft Office Suite and familiarity with shared drives (e.g., Teams)
Ability to handle confidential information with discretion
Ability to remain calm and professional in challenging situations
Maintaining cleanliness and order of reception area and common areas
Driver’s License required
Criminal Record Check, Child Welfare Check and Vulnerable Sector Check required

Key Attributes

Friendly and welcoming attitude
Detail-oriented and reliable
Strong problem-solving skills
Team player with a willingness to support colleagues

FNHC is committed to providing a safe, respectful, and inclusive workplace. We encourage applications from qualified individuals, as well as all those who can contribute to the diversity and excellence of our organization.

How to Apply

Please submit your resume and a cover letter outlining your relevant experience and interest in the role to hr@abfnhc.com.

Closing Date: This posting will remain open until a suitable candidate is found.

NOTE: From those selected for consideration, three references are required with at least two being current/previous supervisors. Applicants are thanked in advance for their interest however only those selected for consideration/interview will be contacted.

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More about this job

Responsibilities

Answer and route calls, document messages, welcome visitors, manage staff sign-ins, and coordinate boardroom bookings and meeting arrangements. Handle mail, packages, supplies, hotel bookings, and portable Wi-Fi modem records while maintaining a professional and orderly reception area.

Requirements

Applicants must have a high school diploma and at least two years of experience in an administrative assistant or receptionist role; an office administration certificate or diploma is an asset. The role also requires strong communication and organizational skills, Microsoft Office proficiency, discretion with confidential information, cultural knowledge and experience working with First Nations communities, a driver's license, and specified background checks.

Skills

Call Handling
Call Documentation
Visitor Management
Boardroom Booking
Mail and Courier Handling
Supply Ordering
Hotel Booking Coordination
Recordkeeping
Microsoft Office
Microsoft Teams
Written Communication
Verbal Communication
Organization
Multitasking
Confidentiality
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Reception
Office Administration
Administrative Support
Call Tracking System
Voicemail
Fax Management
Visitor Sign-In
Staff Check-In
Boardroom Bookings
Meeting Coordination
Mail Handling
Courier Handling
Package Tracking
Supply Ordering
Hotel Bookings
Portable Wi-Fi Modems
Microsoft Office Suite
Microsoft Teams
Shared Drives
Confidential Information
First Nations Communities
Cultural Competency
Jordan's Principle
Service Coordination
Driver's License
Criminal Record Check
Child Welfare Check
Vulnerable Sector Check

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