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Added 11 mins ago
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Cost Assurance Specialist/ Cost Manager
Gleeds
Toronto, ON
- Full-time
We are seeking a Cost Assurance Specialist/Cost Manager to support one of our major infrastructure projects in Canada. This role will provide commercial, financial, cost management and cost…
Added 11 mins ago
SH
Nurse Practitioner Extensivist Clinic - Part Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Support patients transitioning between hospital, home, primary care, specialist care, and community services to ensure continuity of care.
Added 26 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Toronto, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 26 mins ago
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Health & Safety Specialist
Battlefield Equipment Rentals
Ottawa, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 26 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Barrie, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 41 mins ago
PH
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…communication skills, including the ability to present complex information to a variety of audiences and collaborate with multi-disciplinary teams. Superior decision making, analytical, and…
Added 1 hour ago
JM
Business Intelligence Specialist
JBT Marel
Invermay, SK
- Full-time
Build scalable data models, dimensional structures, and automated data pipelines that integrate information from enterprise systems and manufacturing environments.
Added 1 hour ago
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1849 - Bilingual ATS Service Desk Specialist II
Amyantek
Montreal, QC
- Contract
Position Title: 1849 - Bilingual ATS Service Desk Specialist II
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
Added 1 hour ago
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Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…
Added 2 hours ago
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Assessment Services Specialist, Services for Students with Disabilities
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Demonstrate professional integrity and discretion in handling confidential student information and adhering to FOIP standards and Assessment Services procedures.
Added 3 hours ago
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Clinical Applications Specialist
Sectra
Vancouver, BC
- Full-time
…encrypted communication systems protect the most sensitive information for customers around the…
Added 4 hours ago
WV
Information Technology Support Specialist
Wave Visas Immigration Consultants in Delhi
BC · British Columbia, Canada
- Full-time
Industry: Information Technology / Technical Support
Added 5 hours ago
HM
Neurology
Health Match BC
Penticton, BC
- Internship
…practice that offers the opportunity to provide accessible specialist care in a smaller-centre setting while serving an important regional…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…with a growing population, strong demand for primary care and specialist services, and access to Kelowna General Hospital and other Interior Health services. The Central Okanagan provides a…
Added 6 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 7 hours ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…Equity Solutions pillar. These offerings combine cutting-edge technology, outstanding client service, streamlined administration, and global plan management. Shareworks provides clear and…
Added 7 hours ago
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Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Collection, analysis and change recommendations of configuration information
Added 7 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 8 hours ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 8 hours ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 8 hours ago
TO
Triage Quality Specialist (PT/OT)
The Ottawa Hospital
Ottawa, ON
- Full-time
The role is part of the Operations Team of the Ontario Workers Network (OWN). The Triage Quality Specialist is a key member of the OWN team that is responsible for ensuring quality…
Added 9 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
…d’AutoTrader, ce qui comprend les renseignements sur les forfaits, l’information saisie, les coordonnées, les tarifs,…
Added 10 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…

First Student

Charter Account Specialist Lead

Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

The Charter Account Specialist Lead plays a key role in delivering an exceptional experience to our recurring charter customers. This position manages customer relationships, coordinates charter bookings, monitors customer satisfaction, and identifies opportunities to grow existing business.

The successful candidate will be proactive in recognizing changes in customer needs or satisfaction and taking appropriate action to maintain strong relationships. This role also works closely with internal teams and location partners to coordinate charter services and may provide informal mentorship and training to other team members.

Responsibilities

Manage a high volume of inbound and outbound phone calls and emails from recurring customers looking to book new or recurring charter services or obtain information about upcoming trips.
Build and maintain strong relationships with recurring customers while delivering a high level of customer service.
Understand customer needs, gather all required booking information, and use effective sales techniques to identify upselling and additional business opportunities within Charter and First Student.
Coordinate internally with locations and other teams to ensure upcoming charter requirements are communicated and supported.
Send booking requests to locations with available capacity using the appropriate communication channels based on urgency.
Maintain accurate and up-to-date customer records, including changes to key contacts and other relevant account information.
Enter and maintain information in SharePoint and monitor responses from locations.
Monitor customer satisfaction, pricing concerns, booking patterns, and changes in customer behaviour, taking proactive action when potential issues are identified.
Respond to customer questions and concerns in a timely and professional manner, escalating issues to supervisors when appropriate.
Stay current on policies, pricing, procedures, and other information relevant to customers.
Serve as a resource and positive role model for other team members and provide support when needed.
May facilitate classroom training for new and/or existing employees.
Perform other duties and special projects as assigned.

Qualifications

5+ years of customer service or sales experience; previous experience in a call centre environment is preferred but not required.
Excellent verbal and written communication skills with a professional, positive, and customer-focused approach.
Strong customer service skills with a demonstrated ability to assess customer satisfaction and identify changes in customer needs or behaviour.
Ability to actively listen, identify solutions, and create positive outcomes for both internal and external customers.
Strong sales skills with the ability to identify upselling and additional business opportunities.
Excellent attention to detail and ability to enter and maintain information accurately and efficiently.
Proven ability to develop and maintain strong professional relationships.
Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
Strong organizational and time-management skills with the ability to manage multiple priorities, assess urgency, and work independently with minimal supervision.
Strong problem-solving and decision-making skills, including the ability to effectively navigate situations where established processes may be limited.
Strong computer skills, including proficiency with Windows, Excel, Outlook, internet browsers, and the ability to navigate multiple systems.
Collaborative mindset with a willingness to seek input, share ideas, and support team success.
Previous experience supporting, mentoring, or training team members is considered an asset.

Physical Requirements and Working Conditions

Ability to work in an office/call centre environment and remain seated for extended periods.
Ability to move throughout the office and between floors, use standard office equipment, and access filing systems and cabinets.
Ability to communicate effectively and efficiently in person, by telephone, and electronically.

Apply today and get your career on the road with First Student!

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

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More about this job

Responsibilities

The Charter Account Specialist Lead manages recurring customer relationships, coordinates charter bookings, and identifies business growth opportunities. They also monitor customer satisfaction, provide mentorship to team members, and ensure accurate record-keeping within internal systems.

Requirements

Candidates must have at least 5 years of customer service or sales experience and possess excellent verbal and written communication skills. Proficiency in Microsoft Office applications and the ability to work in a fast-paced, office-based environment are required.

Skills

Customer service
Sales
Account management
Communication
Problem-solving
Time management
Organizational skills
Upselling
Data entry
Mentorship
Training
Microsoft Excel
Microsoft Outlook
SharePoint
Conflict resolution
Relationship building

Visa sponsorship

Not detected in the job text

Keywords

Charter services
Account management
Customer satisfaction
Sales techniques
Upselling
Call centre
SharePoint
Microsoft Excel
Microsoft Outlook
Relationship management
Mentorship
Training
Data entry
Logistics
Transportation
Booking coordination
Problem-solving
Time management
Communication skills
Professionalism

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