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Dispatcher

  • Iroquois, NB, Canada

Compensation: $45,240 · Full-time

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Job details

Pay
Compensation: $45,240
Job type
Full-time
Experience
3-5 years experience
Posting language
English
Posted

Original job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.


At First Student, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America
  • Positive and rewarding work environment

Dispatcher Responsibilities:

  • Oversees all routes and scheduling of buses
  • Counsels and coaches drivers and monitors
  • Handles heavy phone and radio traffic
  • Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
  • Serves as primary communication liaison with major contracted customer
  • May handle charter reservations, billing, or driver payroll
  • Provides solutions to drop-off and pick-up problems
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed
  • Completes assignment of special projects
  • Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

  • 3-5 years experience
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
  • Subject to background check

Compensation: $45,240

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.


Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

supports future growth for all."

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

More about this job

Responsibilities

The Dispatcher at First Student will oversee all bus routes and schedules, handle heavy phone and radio traffic, and coach drivers and monitors. They also act as the main liaison with a major customer and resolve drop-off and pick-up problems.

Requirements

Candidates need 3-5 years of experience in dispatch, terminal operations or driving, a high school diploma, and basic radio dispatch knowledge. Excellent communication, customer service and computer skills are required, and a background check applies.

Skills

  • Radio dispatch equipment
  • Route scheduling
  • Bus fleet operations
  • Driver and monitor coaching
  • Customer service
  • Communication
  • Problem solving under time constraints
  • Phone and radio communication
  • Computer literacy
  • Clerical administration
  • Charter reservations
  • Payroll and billing support
  • Conflict resolution
  • Supervision of daily operations

Benefits

  • Career advancement opportunities
  • Training

Categories

  • Transportation
  • Customer Service & Support
  • Logistics

Keywords

  • dispatcher
  • bus dispatch
  • route scheduling
  • radio dispatch
  • fleet operations
  • school bus
  • transportation
  • student transportation
  • driver coaching
  • charter reservations
  • paratransit
  • operations supervisor
  • on-time performance
  • customer service
  • background check

Seniority

Mid level

Perks

  • Paid training

Tools

  • Radio dispatch equipment
  • Computer

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