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First Student

Sr Dispatcher

Ottawa, ON, Canada

Competitive Pay: $55,000 · Full-time

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Job details

Pay: Competitive Pay: $55,000
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Senior Dispatcher – Ottawa
Schedule: Full-time, Monday–Friday

Are you organized, decisive, and comfortable keeping multiple moving parts on track? As a Senior Dispatcher, you will play a key role in keeping -Ottawa's daily transportation operation running safely and on time. You will coordinate routes, support drivers, resolve service issues, and help lead the dispatch function during busy morning and afternoon operations.

Why join First Student as a Senior Dispatcher?

Competitive Pay: $55,000
Full-time, Monday–Friday schedule
Consistent, year-round work
Medical, dental, vision, and other benefits
Paid holidays and vacation time
Career advancement opportunities
Employee Assistance Program
Employee discounts through PerkSpot

What You’ll Do

Lead daily routing, scheduling, and dispatch operations.
Assign drivers and monitors to routes and oversee route bidding when applicable.
Keep service moving by responding to open routes, absences, delays, breakdowns, and last-minute changes.
Provide drivers with accurate route and passenger information.
Review route changes and maintain required documentation.
Monitor route hours and make adjustments to improve productivity and reduce overtime.
Maintain accurate dispatch logs covering vehicle status, replacements, late buses, accidents, and service disruptions.
Ensure morning and afternoon routes are properly dry-run before service begins.
Broadcast daily safety messages and reinforce First Student’s Safety First culture.
Collect pre-trip inspection reports and communicate repair needs to the maintenance team.
Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet concerns.
Open or close the location and manage driver call-outs as assigned.
Support drivers, school personnel, families, and customers with timely and professional communication.

What We’re Looking For

High school diploma or equivalent.
Five to seven years of relevant experience.
Previous dispatch, routing, terminal operations, or professional-driving experience.
Strong communication, customer-service, computer, and problem-solving skills.
Ability to stay calm, organized, and decisive in a fast-moving environment.
Knowledge of radio-dispatch equipment.
Appropriate vehicle license preferred.

Take the lead in keeping Ottawa moving. Join First Student and help deliver safe, dependable transportation every day.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

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More about this job

Responsibilities

The Senior Dispatcher leads daily routing, scheduling, and dispatch operations to ensure safe and timely transportation services. They also manage driver assignments, resolve service disruptions, and maintain accurate logs while fostering a safety-first culture.

Requirements

Candidates must have a high school diploma or equivalent and five to seven years of relevant experience in dispatch, routing, or terminal operations. Strong communication, problem-solving, and computer skills are essential for this fast-paced role.

Skills

Dispatching
Routing
Scheduling
Customer service
Problem-solving
Communication
Radio-dispatch equipment
Fleet management
Documentation
Leadership
Safety compliance
Computer literacy

Benefits

Medical
Dental
Vision
Paid holidays
Paid vacation time
Career advancement opportunities
Employee Assistance Program
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Dispatcher
Transportation
Routing
Scheduling
Fleet management
Safety
Logistics
Terminal operations
Radio-dispatch
Customer service
Preventive maintenance
Documentation
Operations management
Driver support
Service disruptions

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