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Added 2 mins ago
Intelligence Analyst, Investigations
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Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
Full-time
The Intelligence Analyst is responsible for conducting open-source intelligence (OSINT) investigations to support CIRO’s Enforcement activities. The role goes beyond data collection to…
Added 2 mins ago
Technical Support Analyst
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Added 3 hours ago
Business Systems Analysis Specialist
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Added 3 hours ago
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Actuarial Analyst II
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Toronto, ON
Full-time

First West

Business Technology Analyst (Hybrid)

Langley (District), BC, Canada
200-19933 88th Ave, Langley, BC, V2Y 4K5, Canada

Experience: 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
Posting language: English
Posted: Sep 28, 2026

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Original job description

We are currently seeking a Business Technology Analyst to join our team.

The Business Technology Analyst provides technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases, and related enterprise computing systems. This role supports the effective and continued operation of systems and applications, involving troubleshooting, desktop installs, maintenance, and software support.

Here’s what would be included as a part of your typical day

Technical Support: Provides support to staff by troubleshooting, problem solving and escalating when appropriate. Maintains liaison with vendor contacts as well as branch technical representatives in the event of system failure or required escalation.
Installation & Configuration: Carries out setup, maintenance and deployment of client systems, workstations, telecom equipment, printers and related software to department standards
Operational Procedures Carries out daily operational routines to optimize hardware and software use. Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards
Documentation: Develops, maintains, and documents installation and configuration of IT processes and procedures. Ensures documentation is reviewed on a regular basis and updated as required.
Team Support: Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards. This role maybe required to work non-standard or additional hour, including on-call and available to travel to various Tru Cooperative Bank business locations, when required.

Required Skills, Experience & Qualifications

College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
Other Certifications, Designations or Licenses - Obtain technical certification (i.e. MCSA) within first of employment required
Bachelor’s degree preferred
3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
Effective verbal and written communication skills
Analytical and logical thinking / problem solving with high technical aptitude
Good team player with a positive attitude
Background in Windows 11 and Microsoft Active Directory
Solid knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on technical service in a call center or help desk environment
Familiar with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

Mental health coverage and resources
Customizable health benefits, as well as topped-up parental leave
Performance-based compensation, employee banking advantages and group RRSP matching
Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back - in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to internal customers for applications, telecommunications, databases, and enterprise computing systems, including troubleshooting and escalation. Install, configure, and maintain workstations, telecom equipment, printers, and software; carry out operational procedures and maintain IT process documentation.

Requirements

Requires a two-year diploma in Computer Science or Information Technology, three years of related IT experience including service desk work (or equivalent experience), and a technical certification within the first year of employment. A bachelor's degree is preferred, along with strong communication and problem-solving skills and experience with Windows 11, Active Directory, and Microsoft 365 services.

Skills

Technical Support
Troubleshooting
Problem Solving
Desktop Installation
System Configuration
Hardware Maintenance
Software Support
Windows 11
Microsoft Active Directory
Microsoft 365 Administration
Office 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Entra ID
IT Documentation

Benefits

Mental Health Coverage
Customizable Health Benefits
Enhanced Parental Leave
Performance-Based Compensation
Employee Banking Advantages
Group RRSP Matching
Vacation Time
Flexible Work Arrangements
Paid Volunteer Time Off
In-House Training
LinkedIn Learning Access
External Course Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Computer Science
Technical Support
Service Desk
Help Desk
Troubleshooting
Escalation
Applications
Telecommunications
Databases
Enterprise Computing Systems
Workstations
Printers
Windows 11
Microsoft Active Directory
Office 365
Microsoft 365 Administration
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Entra ID
Azure ID
MCSA
IT Documentation
Risk Management
Vendor Relations
Hardware Maintenance
Software Support

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