We are currently seeking a Fraud Analyst to join our team. This is a hybrid role with an option to work from our Collaboration Centers in Langley, Vancouver, Kelowna, Penticton, Duncan, Victoria, or Toronto.
Under direction from the Team Lead, Fraud Detection & Analytics, supports the organization’s fraud prevention and detection capabilities through fraud monitoring, data analysis and reporting, risk and control improvement, and cross-functional collaboration. The role uses fraud detection systems, analytical tools, and data from multiple sources to identify unusual activity, emerging fraud patterns, control weaknesses, and opportunities to enhance detection effectiveness. The Fraud Analyst reviews and escalates fraud alerts, supports the testing and refinement of detection rules and thresholds, and develops reporting and actionable insights to inform fraud prevention activities. Working within established procedures, risk tolerances, and delegated authority, the role maintains accurate documentation, supports data quality and continuous improvement, and recommends practical solutions that balance fraud mitigation, operational effectiveness, and member impact.
Here’s what would be included as a part of your typical day
- Fraud Monitoring & Detection Support: Uses fraud monitoring and detection systems to review, prioritize, investigate, resolve, and escalate alerts involving transactional, behavioural, digital, and account activity. Supports the development, testing, implementation, and ongoing refinement of fraud rules, thresholds, and alert strategies. Documents decisions and completes activities within established procedures, service standards, risk tolerances, and delegated authority.
- Fraud Analytics & Performance Insights: Aggregates, validates, and analyzes data from multiple sources to identify fraud patterns, emerging risks, control weaknesses, and opportunities to improve detection effectiveness. Develops recurring and ad hoc reports, dashboards, metrics, and analytical insights related to fraud trends, losses, alert activity, false-positive rates, detection outcomes, and member impact. Provides evidence-based recommendations to strengthen fraud prevention and operational controls.
- Fraud Risk: Supports fraud risk assessments, quality assurance, data validation, control reviews, and continuous-improvement initiatives. Maintains documentation relating to fraud rules, testing, reporting definitions, analytical methods, procedures, and change decisions. Identifies and escalates significant fraud risks, data-quality concerns, process gaps, and control weaknesses, and recommends practical improvements within the scope of the role.
- Cross-Functional Collaboration: Collaborates with Fraud Investigations, AML, Technology, Operations, Product, Compliance, Risk Management, vendors, and other stakeholders to provide fraud analysis, technical support, and subject-matter guidance. Contributes to projects and system enhancements, maintains awareness of emerging fraud trends and typologies, shares relevant knowledge, and escalates material issues requiring senior or management attention.
Required Skills, Experience & Qualifications
- Diploma in Business, Finance, Risk Management, Criminology, Information Security, Data Analytics, or related discipline required; CFCI, CFE are considered an asset
- 3 years relevant experience in fraud prevention, fraud detection, transaction monitoring, or financial crime analytics including knowledge of financial crimes typologies.
- Strong analytical, critical-thinking, and problem-solving skills, with the ability to interpret data and identify fraud patterns.
- Sound judgment and attention to detail when managing alerts, priorities, and time-sensitive issues.
- Clear written and verbal communication skills, with the ability to collaborate with diverse stakeholders.
- Strong organization and adaptability, with the ability to respond effectively to change, uncertainty, and evolving fraud risks while maintaining confidentiality and accountability.
- Advanced proficiency in MS Office programs particularly Excel
- Experience using fraud detection, transaction-monitoring, or analytical systems, with the ability to learn new technologies quickly.
- Working Knowledge of SQL Server, Power BI, PowerPivot, Dashboards and Data Visualization,
- Familiarity with Python and basic machine-learning concepts is considered an asset.
- Ability to use approved generative-AI tools responsibly, securely, and with appropriate validation and human oversight.
- Overnight travel may be occasionally required, up to 6 times per year
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
What’s in it for you:
First, we strive to make our team members feel genuinely rewarded. You’ll have:
- Mental health coverage and resources
- Customizable health benefits, as well as topped-up parental leave
- Performance-based compensation, employee banking advantages and group RRSP matching
- Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.
We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back - in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.
By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.
Take the next step in your career as part of our team. Apply for this opportunity!
Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.
Diversity, Equity, Inclusion & Belonging
At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.
We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.
If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.
Your individuality is welcome here.
About Us
We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit trucooperativebank.ca for more information on Tru Cooperative Bank.
Statement on AI Use:
In accordance with Ontario’s Employment Standards Act, we confirm that no artificial intelligence (AI) tools are used to screen, assess, or select applicants for this position. All applications are reviewed by our recruitment team.
Statement of Genuine Vacancy:
This posting represents a true and current vacancy within our organization. We are actively seeking to fill this role and welcome applications from qualified candidates.
Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.
