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Added 10 mins ago
J
Loan Analyst
JGL
SK · Saskatchewan, Canada
- Full-time
…relationships. This role provides analytical, administrative, and customer support throughout the lending process while developing knowledge and experience in agricultural finance, credit…
Added 10 mins ago
PH
General Manager
Port Hood Cooperative Ltd.
Port Hood, NS
- Full-time
The General Manager is responsible for coordinating all operations of the retail store in support of short and long-term goals of the co-operative. This includes achieving desired revenue…
Added 14 mins ago
BG
Assistant Credit Manager
Brandt Group of Companies
Regina, SK
- Full-time
The Assistant Credit Manager is responsible for the day-to-day support of the department teams. This role plays a critical part in ensuring credit policies are upheld, customer issues are…
Added 14 mins ago
SF
Quality Control Technician (Afternoon Shift) - 1 Year Contract
Sunrise Farms
Surrey, BC
- Contract
Inspect raw material products and outgoing product and report any deficiencies and off-specification product to Quality Assurance Manager
Added 14 mins ago
A
Lead - Full-time
ARC'TERYX
Toronto, ON
- $25 to $27.9 CAD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 14 mins ago
BN
Store Manager - Oshawa Centre
Bailey Nelson
Oshawa, ON
- Full-time
Constantly Improve: We set big goals and take initiative to improve Bailey Nelson and the customer experience.
Added 14 mins ago
Reservations Manager
Rosewood Hotel Group
Vancouver, BC
As a Reservations Manager, you will be responsible for leading all reservation operations for a luxury hotel, ensuring seamless booking experience and optimal revenue performance. This role…
Added 14 mins ago
Assistant Banquet Manager
Rosewood Hotel Group
Vancouver, BC
The Assistant Manager- Event Operations will be responsible for planning and organizing banquet operations and for the smoothness of service of all banquets and functions held at the hotel…
Added 14 mins ago
Communications Coordinator
University Students' Council at Western University
London, ON
Collaborate with the Manager, Brand Experience to schedule push notifications, home-screen features, and targeted digital campaigns.
Added 14 mins ago
C
Meat Cutter-Taber Food Store
Co-op
Taber, AB
- Full-time
Reporting to the Meat Manager, the Meat Cutter is responsible for delivering exceptional customer service, preparing cuts of meat, poultry, and seafood, merchandising, pricing, and…
Added 14 mins ago
C
Meat Clerk- Taber Food Store
Co-op
Taber, AB
- Part-time
Reporting to the Meat Manager, the successful candidate will play a key role in delivering outstanding customer service while assisting with the packaging, pricing, merchandising, and…
Added 25 mins ago
MM
Procurement Specialist
Metalex Metal Buildings Inc.
Stettler, AB
- Full-time
…regularly work with our operating teams, report to the General Manager, and collaborate with the leadership team on the sourcing decisions that matter…
Added 25 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Bracebridge, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 25 mins ago
CH
Conference and Services Manager
Coast Hotels
Canmore, AB
- Full-time
We are seeking a Conference Services Manager.
Added 26 mins ago
WC
Repair Planner/Estimator
Waterdown Collision
Hamilton, ON · Waterdown, ON
- Full-time
…that our valued clients receive our legendary “Best in class” customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of…
Added 26 mins ago
MI
Housekeeping Manager
Marriott International
Toronto, ON
- Full-time
High school diploma or GED; 2 years experience in the housekeeping or related professional area.
Added 26 mins ago
WC
Manager, People
Walmart Canada
Sudbury, ON
- Full-time
What you'll do...The Manager, People partners with leaders to translate business strategy into talent plans, fostering a high-performance culture. This role may involve coaching and…
Added 26 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Vernon, BC
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 26 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Richmond Hill, ON
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 26 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 26 mins ago
RH
Assistant Banquet Manager
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
The Assistant Manager- Event Operations will be responsible for planning and organizing banquet operations and for the smoothness of service of all banquets and functions held at the hotel…
Added 26 mins ago
AE
Lead - Full-time
Arc'teryx Equipment
Toronto, ON
- $25 to $27.9 CAD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 26 mins ago
WC
Asset Protection Associate
Walmart Canada
ON · Simcoe, ON
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 26 mins ago
TC
Warranty Claims Adjuster
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. (TCI) currently has an exciting full-time opportunity for a solution-oriented person to support our Customer Services department reporting to the Manager, Warranty…
Added 26 mins ago
WC
(CAN) Manager, Production - Nights, 8pm-6:30am
Walmart Canada
Maple, ON
- Full-time
Position Summary...Reporting to the Assistant General Manager, this position is responsible for optimizing product flow through the DC, resulting in timely, accurate store fulfillment.…

FirstOntario Credit Union

Member Experience Representative

Hamilton, ON, Canada

Salary: $27.36 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: Salary: $27.36 per hour
Job type: Full-time
Apply by: Nov 9, 2026
Experience: 3 years office, credit union/ bank experience or demonstrated experience
Posting language: English
Posted: Oct 10, 2026

Original job description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Pension Plan
Up to $1000 per year towards professional development
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches.

Role

Sales

Uncover and identify opportunities with members and prospective members
Responsible for proactive business development activities and fulfilment both internally and outside the branch.
Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice.
Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our Membership Relationship Management (MRM).
Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments).
Accountable for achieving goals for a portfolio of members as set out by the Branch Manager

Service

Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners.
Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc.
Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority"
Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries
Required to backup traditional MSR, & MC roles
Assist / relieve other positions or with duties in the home branch or other branches within region as

Operations

Complete branch opening and closing activities, as required or
Perform all audits, processes and proofing as required
Balance cash daily or as instructed
Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.)
Assist in maintaining combinations and safety deposit box records and controls
Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding
Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications

Must complete other job-related courses and certificates as required
Competent knowledge of Microsoft Office Suite
A knowledge of the Financial Services Industry as well as active correspondence of competitors benchmarks and standards
Must have demonstrated interpersonal and communication
Must be able to work well with a minimum of supervision
Must be capable of working as a team player, willing to assist other staff as required
Must have a positive attitude and will go above and beyond
Position expectation meeting will be required prior to awarding the position

Job Requirements

Grade 12 or equivalent
Must have the demonstrated efficiency, technical knowledge, and ability to perform the job
3 years office, credit union/ bank experience or demonstrated experience

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This posting is for an existing vacancy.

Salary: $27.36 per hour

Apply About employer

More about this job

Responsibilities

Deliver exceptional member service and relevant financial advice, identify member needs, and recommend products and services to support financial goals and business development targets. Perform branch transactions and operational duties, including cash balancing, audits, administrative support, and assisting staff across branches.

Requirements

Requires Grade 12 or equivalent and at least three years of office, credit union, or banking experience, or demonstrated equivalent experience. Candidates must have relevant technical knowledge, Microsoft Office proficiency, strong communication and interpersonal skills, and the ability to work independently and as part of a team.

Skills

Member Service
Financial Advice
Sales
Business Development
Needs Identification
Relationship Management
Referrals
Transactional Service
Cash Handling
Credit Administration
Microsoft Office
Communication
Interpersonal Skills
Teamwork
Auditing
Branch Operations

Benefits

Competitive Compensation
Health And Wellness Benefits
Personal Spending Account
Enhanced Mental Health Benefits
Exclusive Banking Benefits
Pension Plan
Professional Development Funding
Employee Volunteer Program
Employee And Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Banking
Financial Services
Member Experience
Member Service
Financial Advice
Business Development
Sales Cycle
Wealth Management
Commercial Banking
Investments
Online Banking
Mobile Banking
Automated Teller
Microsoft Office Suite
Deposits
Withdrawals
Cheque Cashing
Cash Balancing
Branch Operations
Audits
Credit Administration
Safety Deposit Boxes
Cash Custody
Health And Safety

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