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Added 8 mins ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
The Anaesthesia Assistant is responsible and accountable to the Manager of the Operating room for the provision of advanced respiratory care as established by the College of Respiratory…
Added 8 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking a highly motivated Project Manager - R&D to join our dynamic team at Olymel. In this role, you will be responsible for leading research and development projects aimed at…
Added 8 mins ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA013)
Potenco
Canada
- Full-time
Follow applicable regulations, established company procedures, and workplace health and safety requirements.
Added 8 mins ago
IP
Sales Director/Directeur des ventes
Integrated Power Services
Beloeil, QC
- Full-time
Added 8 mins ago
IP
Sales Director/Directeur des ventes
Integrated Power Services
Quebec, QC
- Full-time
Added 8 mins ago
IP
Lead Field Service Technician - Large Motors
Integrated Power Services
AB · Edmonton, AB
- Full-time
Complete a field service safety checklist on every job to identify and mitigate job hazards.
Added 8 mins ago
IP
Project Coordinator
Integrated Power Services
Spruce Grove, AB
- Full-time
Under the authority of the Facility Manager, the Project Coordinator acts as the central point of contact between customers, internal teams, and external partners. The role combines a…
Added 8 mins ago
EB
Operations Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Reports To: Refinery General Manager & Commissioning Leader.
Added 8 mins ago
IP
Sales Director/Directeur des ventes
Integrated Power Services
Sherbrooke, QC
- Full-time
Added 8 mins ago
NS
Radiological Technologist - General Imaging
Nova Scotia Health Authority
Antigonish, NS
- Full-time
Reporting to the Manager of Diagnostic Imaging, The Radiological Technologist is responsible for the delivery of patient centered care while operating radiological/accessory equipment with…
Added 8 mins ago
IP
Sales Director/Directeur des ventes
Integrated Power Services
Terrebonne, QC
- Full-time
Added 8 mins ago
RC
Warehouse Manager
Rexel Canada
AB · Edmonton, AB
- Full-time
We are currently looking for a Warehouse Manager at our Edmonton, AB branch. The Warehouse Manager is in direct contact with the employees in the warehouse. He/she oversees the operations…
Added 8 mins ago
IP
Project Coordinator
Integrated Power Services
Spruce Grove, AB
- Full-time
Under the authority of the Facility Manager, the Project Coordinator acts as the central point of contact between customers, internal teams, and external partners. The role combines a…
Added 8 mins ago
IP
Sales Director/Directeur des ventes
Integrated Power Services
Quebec, QC
- Full-time
Added 8 mins ago
IP
Lead Field Service Technician - Large Motors
Integrated Power Services
Calgary, AB
- Full-time
Complete a field service safety checklist on every job to identify and mitigate job hazards.
Added 9 mins ago
D
Customer Success Manager
DistillerSR
Ottawa, ON
- Full-time
…research, prepare regulatory submissions and to monitor for safety issues with medical products once in…
Added 9 mins ago
CN
Facilities Coordinator
Caldic North America
Mississauga, ON
- $45,000 to $65,000 CAD / year
- Full-time
Position function: Reporting to the Operations Manager of Caldic Canada Inc., the individual will be responsible for providing all administrative and facility support for the company.
Added 9 mins ago
IP
Lead Field Service Technician - Large Motors
Integrated Power Services
Burlington, ON
- Full-time
Complete a field service safety checklist on every job to identify and mitigate job hazards.
Added 9 mins ago
PP
Restaurant Manager
PIANO PIANO the Restaurant
Toronto, ON
- $40 CAD / hour
- Full-time
A Piano Piano Manager is able to confidently lead their location team in the cooperative pursuit of our company goal; the delivery of an exceptional guest experience at an accessible price.
Added 10 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Vaughan, ON
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 10 mins ago
Facilities Coordinator
Caldic
Mississauga, ON
Position function: Reporting to the Operations Manager of Caldic Canada Inc., the individual will be responsible for providing all administrative and facility support for the company.
Added 10 mins ago
LS
Traffic Safety Representative
Lansdowne Stadium Limited
Ottawa, ON
- Part-time
Reporting to the Manager, Transportation, the Traffic Safety Representative is responsible for supporting the safe and efficient movement of pedestrian and vehicle traffic during events at…
Added 10 mins ago
WM
Quality Coordinator
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $26 to $31 CAD / hour
- Full-time
…prides itself on providing a great employee experience where safety is a way of life. Weldco-Beales is currently recruiting a Quality Control Coordinator for the Barrie manufacturing team.…
Added 10 mins ago
Commercial Product Development Manager
Franke
Midland, ON
…and education facilities, where durability, hygiene, water safety, accessibility, and security requirements shape every design decision. Serves as the technical authority for the commercial…
Added 10 mins ago
MI
Lead Engineer
Magna International
Newmarket, ON
- Full-time
Magna Mechatronics & Mirrors develops intelligent access and vision systems that enhance vehicle safety, functionality, and user interaction. As a global automotive supplier and full-system…

FirstOntario Credit Union

Member Experience Representative

Hamilton, ON, Canada

Salary: $27.36 per hour · Full-time

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Job details

Pay: Salary: $27.36 per hour
Job type: Full-time
Apply by: Nov 9, 2026
Experience: 3 years office, credit union/ bank experience or demonstrated experience
Posting language: English
Posted: Oct 10, 2026

Original job description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Pension Plan
Up to $1000 per year towards professional development
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches.

Role

Sales

Uncover and identify opportunities with members and prospective members
Responsible for proactive business development activities and fulfilment both internally and outside the branch.
Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice.
Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our Membership Relationship Management (MRM).
Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments).
Accountable for achieving goals for a portfolio of members as set out by the Branch Manager

Service

Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners.
Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc.
Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority"
Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries
Required to backup traditional MSR, & MC roles
Assist / relieve other positions or with duties in the home branch or other branches within region as

Operations

Complete branch opening and closing activities, as required or
Perform all audits, processes and proofing as required
Balance cash daily or as instructed
Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.)
Assist in maintaining combinations and safety deposit box records and controls
Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding
Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications

Must complete other job-related courses and certificates as required
Competent knowledge of Microsoft Office Suite
A knowledge of the Financial Services Industry as well as active correspondence of competitors benchmarks and standards
Must have demonstrated interpersonal and communication
Must be able to work well with a minimum of supervision
Must be capable of working as a team player, willing to assist other staff as required
Must have a positive attitude and will go above and beyond
Position expectation meeting will be required prior to awarding the position

Job Requirements

Grade 12 or equivalent
Must have the demonstrated efficiency, technical knowledge, and ability to perform the job
3 years office, credit union/ bank experience or demonstrated experience

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This posting is for an existing vacancy.

Salary: $27.36 per hour

Apply About employer

More about this job

Responsibilities

Deliver exceptional member service and relevant financial advice, identify member needs, and recommend products and services to support financial goals and business development targets. Perform branch transactions and operational duties, including cash balancing, audits, administrative support, and assisting staff across branches.

Requirements

Requires Grade 12 or equivalent and at least three years of office, credit union, or banking experience, or demonstrated equivalent experience. Candidates must have relevant technical knowledge, Microsoft Office proficiency, strong communication and interpersonal skills, and the ability to work independently and as part of a team.

Skills

Member Service
Financial Advice
Sales
Business Development
Needs Identification
Relationship Management
Referrals
Transactional Service
Cash Handling
Credit Administration
Microsoft Office
Communication
Interpersonal Skills
Teamwork
Auditing
Branch Operations

Benefits

Competitive Compensation
Health And Wellness Benefits
Personal Spending Account
Enhanced Mental Health Benefits
Exclusive Banking Benefits
Pension Plan
Professional Development Funding
Employee Volunteer Program
Employee And Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Banking
Financial Services
Member Experience
Member Service
Financial Advice
Business Development
Sales Cycle
Wealth Management
Commercial Banking
Investments
Online Banking
Mobile Banking
Automated Teller
Microsoft Office Suite
Deposits
Withdrawals
Cheque Cashing
Cash Balancing
Branch Operations
Audits
Credit Administration
Safety Deposit Boxes
Cash Custody
Health And Safety

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